Directplants Reviews 693

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that plants arrive healthy, well-cared for, and often exceed expectations in size and condition. The delivery service is frequently highlighted for its speed and efficiency, with many consumers appreciating the secure packaging that ensures items arrive undamaged. The ordering process is also described as easy and straightforward, and the overall service is commended for being professional and helpful. However, some customers experienced issues with delivery, including incorrect addresses, split orders, or parcels being left at the wrong property. A few reviewers also received plants that were not as described, appeared unwell, or showed signs of disease, leading to disappointment with the product quality in those specific instances.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent condition and health of the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery, with... See more

Order

People report positive experiences with the ordering process. Many customers found it easy to order,... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast service, communication, and... See more

Based on these reviews

Rated 5 out of 5 stars

Bought direct after seeing their Magnolias advertised on B&Q website and so glad I did. Cheaper going directly and customer care was great when I needed to contact them. Will definitely buy again, pla... See more

Rated 5 out of 5 stars

Beautiful plants that arrived in really great condition - you can tell they’ve been well looked after. Delivery was quick, which was a nice surprise, and everything was packaged securely so nothing w... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

I found this company on eBay and decided to message them to see if I could get one of their listings cheaper. On the way back from my holiday in Wales, I realised his company/nursery was on the route... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First class service.

Inquiry i made about the delivery was delt with very quickly. Plants were well packed, and no damage found when they were delivered. Very polite delivery driver.

March 29, 2026
Rated 5 out of 5 stars

Fantastic

Fantastic. Perfectly packaged and arrived in fantastic condition. Even better than I hoped. Fair postage and packaging charges, tracked and well packaged. Will absolutely use again

March 27, 2026
Rated 5 out of 5 stars

Plum tree delivered in perfect condition

I ordered a plum tree that arrived in perfect condition, which as it was a live plant, I did worry about how it would be during transit. It was well priced compared to similar trees from other places I had looked at. A good experience, and would use again when looking for plants

January 24, 2026
Rated 5 out of 5 stars

Very pleased!

I ordered two rowan trees as we have just renovated our garden. The plants arrived well packaged and are very healthy. I had looked at many places for Rowan trees, but these were by far the most reasonable in price. I also ordered other plants that are also very healthy. Very pleased with this purchase, will definitely be back in the future.

March 26, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Plants arrived promptly and in good condition. I also received a free plant with my order and didn’t expect much, but after researching it, I’m looking forward to seeing it grow.

March 7, 2026
Rated 5 out of 5 stars

Absolutely superb company to deal with

Absolutely superb company to deal with. I have just had another order delivered from Direct plants and the service was
5 star as always. The delivery was very fast and the trees are in superb condition. This is my fourth recent order and I cannot fault them.
Dennis G

March 13, 2026
Unprompted review

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