Directplants Reviews 

Avoid at all costs. We ordered the Pineapple Broom seven days ago. Delivery was promised within 5 days but no tree. Emailed company, no response. They never answer the phone. Not a way for a company to operate in the 21st century. Customer service is appalling

Plants were delivered as expected and all very good healthy looking privet.
Also good communication and information given before buying from staff.

Collected my plants
.It was all very easy from ordering to collection.
The packing was very good, it kept the plants from breaking on the way home.
The plants were in excellent condition. I was very pleased with the plants and the price. I would definitely use Directplants again.

Extremely good service from ordering online to delivery - which was to the Isle of Wight, where other companies wouldn't do.

Tree arrived perfectly packaged good delivery driver very helpful and web site easy to use. Good clear information and great price.

Quick delivery. No issues. Apple tree well packaged so no damage. Looks healthy and can't wait for Autumn :-)

Excellent customer services, Good quality plants, delivery on time. value for money. Highly recommend.

Very good plant, packed well and excellent delivery. Thanks. Would definitely recommend Directplants.

Wanted to buy a plant as a house moving gift for a friend and chose a mock orange from Directplants. Ordering and delivery went without a hitch. I visited soon after it arrived and the plant looked to be in very good condition. My friend is delighted. I am very pleased.

Tree arrived on time, very pleased with the oramental cherry nice and healthy looking and was packaged well would use the company again.

Excellent service. A lovely plant that arrived quickly in great condition.
A bonus free plant too!

Good healthy strong plants ,very well packaged. Excellent price quickly delivered

Great delivery, care taken with package, and packing .

Plants arrived within a few days. Packaging was strong & the plants were well packed. Best of all amazing healthy plants.

Ordered a dwarf pear tree, which arrived in a few days. Beautifully packaged and an amazing specimen of a tree.
Great Price, Great Quality. Would recommend!

A first time customer. Bought the tree as a gift. Just received a photo and it is brilliant. Really healthy looking. Thank you.

Once again, two fine healthy trees, safely delivered in their specially-manufactured cartons.
Thank you.

If I'd read some of their other 1* reviews about false advertising and poor customer service, I might have saved some time.
Here goes.
Directplants advertise a 15% NHS discount on the Health Service Discounts site which makes them competitive for the shrub I'm after. Unfortunately, the main site doesn't recognise the associated code. No problem, I Google discounts and another comes up - only 10% this time but it's near enough and I'll take the small hit. I add my plant to my cart, go to checkout and the code is accepted, so all good this time - until I come to pay. It won't let me progress beyond that point. I try later, no good. I try a different browser, still no good.
I message Directplants asking for support to complete my order. I send screen shots etc.
To their credit, although it took longer than they say it would, they replied a few days later. They clearly hadn't read my email as they asked what I'd ordered and what the issue was. I explain again. I'm told that the discount code is no longer valid, despite it still being shown as available online and despite it being accepted during the checkout process. I'm told to remove it and then try paying again but at full price. No doing the decent thing and honouring it, just a couple of brief emails telling me to keep trying.
After the best part of a week of attempting to place an order that really shouldn't have been this difficult, I decline their suggestion of continuing to try the same thing yet again in the hope that their website might this time accept my payment. By now, I've done a bit more digging and read their other negative reviews about poor customer service and I've lost confidence in them to put things right if there was any other sort of issue post payment.
This really all feels unnecessarily difficult and could have been resolved without alienating a potential new customer. I get that websites have glitches. I also get that some discounts are time limited. What I struggle with is when retailers do so little to take ownership or even attempt to put things right.

This business has no complaints procedure. They are in breach of contract for sending my father common green beech trees instead of invoiced purple copper beech trees. They have admitted their fault due to a warehouse error a week ago. After numerous calls and emails since, I am still awaiting tracking notification for the promised trees. BEWARE!
re response from directplants
21.5 I accepted the recompense of the correct trees over a week ago with Keiran. These have not been forthcoming. Please advise when my father will receive them.

My obsession with fruit trees knows no bounds and Direct Plants have never let me down. Everything I order turns up promptly and well-packaged, and only once has one of their trees failed to flourish in my garden - it was replaced quickly and without quibble. Honestly, I don't even bother looking at other suppliers nowadays.