Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more
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Review summary
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Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more
A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more
Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more
Company details
Information provided by various external sources
We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.
Contact info
Mill Hill Nursery & Fish Farm, Cliffen howe road, PE32 1BY, Kings Lynn, United Kingdom
- 01485 601143
- sales@directplants.co.uk
- directplants.co.uk
4.6
Excellent
796 reviews
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Replied to 25% of negative reviews
Typically replies within 2 weeks
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Would not use direct plants again
Would not use direct plants again. The courier company (DXExpress) they use are shambolic. Even though they emailed me twice to say they were delivering that day. 2 days on the trot they told me it was dealt with and it wasn't. No delivery date given. Eventually got a delivery date, items turned up a day early but half the items were missing. Just given excuses when I got back in touch. The missing package did turn up the next day. You are unable to talk to anyone on the phone, chat box only. Unfortunately Direct plants can only be contacted through email. 1-3 days.
Never again. Beware.
May 2, 2026
Reply from Directplants
Hi
Thank you for your feedback, and we are very sorry to hear that your experience did not meet expectations.
We sincerely apologise for the delivery issues you encountered with the courier. We understand how frustrating it is to receive delivery notifications that are not fulfilled as promised, and then to experience part of your order arriving separately. While we are pleased that the missing package was delivered the following day, we appreciate that this inconvenience should not have occurred.
As a small family-run nursery, our team spends much of the day within the nursery preparing, packing and caring for plants to ensure orders leave in the best possible condition. For this reason, we operate a dedicated customer service email system rather than a telephone line, as this allows us to efficiently track enquiries, investigate issues and maintain a complete record of communications to help resolve matters as quickly as possible.
We would also like to clarify that DX Express does provide telephone support directly for delivery-related enquiries, and customers can contact them using their customer service number for updates regarding parcels in transit.
We are sorry that our service fell short of your expectations on this occasion and appreciate you taking the time to share your experience. Your feedback is valuable and helps us continue to improve both our service and communication.
Please accept our sincere apologies for the inconvenience caused.
Kindest Regards
Direct Plants
Plants arrived as described
Plants arrived as described. Courier delivered as promised. They look great. Thank you...I think I'll get some more soon!
May 4, 2026
My plant arrived promptly well packaged…
My plant arrived promptly well packaged a very nice healthy plant as always use this company frequently have never had a bad experience
May 3, 2026
The plants were delivered in excellent…
The plants were delivered in excellent condition, very healthy with good root systems.
May 3, 2026
Cherry blossom
Received my cherry blossom tree well packaged and he had a quick delivery.
Can't wait till next year till it blooms.
May 3, 2026
Fabulous plant in excellent condition
Fabulous plant in excellent condition. Well packaged and is romping away now in the garden. Thank you for your service, I will be back!
May 1, 2026
Great customer service !
Bought some trees via Amazon , arrived well packed , had a slight hiccup with a couple regarding size but this was sorted quickly and satisfactorily by Direct Plants , I would use again !
May 6, 2026
Unprompted review
Lovely pot grown plum tree
Lovely pot grown plum tree, excellent condition, reasonable price, very well packaged. Delivery was prompt from order to receipt.
Carrier (DX) delivered on time and had taken care to read the instructions (keep upright). Delivered intact no damage.
Well pleased.
May 5, 2026
good quality plant
April 29, 2026
Lady in red shrub
My wife bought me a shrub for my Birthday She ordered it on the Tuesday and arrived on the Friday It was well packed although a couple of bits where broken of as you would expect when travelling in a van I would highly recommend this company one the prices are fair and delivery is unbelievable and don't overdo charge on the postage
April 28, 2026
Excellent service from ordering to…
Excellent service from ordering to delivery. Will buy again
April 28, 2026
A great buying experience from start to…
A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our last. The trees arrived very healthy and packaged well. The trees we bought last year are doing fantastic and this encouraged us to return to buy more but a different kind of tree. The information on the web is great as we needed trees that were suitable for large pots and the information was there for us. Great company.
April 26, 2026
Lovely tall fully flowering plant
Lovely plant. Tall, fully flowering and it's ready to plant out after a settling into the garden period. It was infested with white fly but a quick spray seems to have settled the problem. Packaged well for safe delivery and reasonable price🪻✨️😊
April 26, 2026
Good quality plants and very prompt…
Good quality plants and very prompt delivery, very well packaged.
April 26, 2026
Beautiful plum tree
Ordered and received a very lovely plum tree, excellent condition. Came within a couple of days, very well packaged. My second order with this company, it won't be my last.
April 24, 2026
bought 4 different dwarf fruit trees…
bought 4 different dwarf fruit trees which were delivered today the trees supplied were fantastic loads better than expected secured in the packaging delivered on time and in fantastic condition really impressed would recommend directplants well done
April 30, 2026
Unprompted review
Lovely trees delivered.
I ordered Two trees and they were delivered yesterday. So well packaged I just lifted them out of the boxes.
(DX delivery man even took them into the garage for me)
Great service very prompt. I definitely recommend Direct Plants. I will be using them again.
April 29, 2026
Unprompted review
Absolutely excellent service and fruit trees.
We have just taken delivery of the most beautiful fruit trees and are delighted with this company. The order was made on Saturday, 25th April. An e mail on the 28th April confirmed the delivery date of Wednesday, 29th April which is when they were delivered - 3 working days. Incredible, especially as the Nursery is in Norfolk - we live in Northumberland ! The dwarf peach and plum trees were very carefully packed and arrived undamaged. They are a good size, larger than expected, the foliage is healthy, vibrant and disease-free. They are beautiful. The free Cotinus Royal Purple plant is a good size and very much appreciated - and equally healthy. Thank you so much to all at Direct Plants for your excellent service. Perhaps should say that, prior to our order, we did consider the Trustpilot reviews and were slightly hesitant due to the 10% (4) 1 star reviews but decided to go with the 87% who gave 4/5 stars. So very pleased we did. These fruit trees are a delight.
April 29, 2026
Unprompted review
Good quality product and smooth…
Good quality product and smooth delivery.
April 17, 2026
Unprompted review
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