Directplants Reviews 

796
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the plants, highlighting that they consistently arrive exceptionally healthy, carefully packaged, and ready to thrive in their new gardens. Consumers also truly appreciate the prompt delivery service, alongside responsive communication and exceptionally smooth ordering processes that make online transactions effortless from start to finish. However, some reviewers were not happy with delivery issues, mentioning frustrating shipping delays, unhelpful couriers, or entirely missing packages that caused considerable stress. A few other people also felt that plant quality fell short on rare occasions, reporting receiving severely damaged, incorrect, or diseased items without receiving proper resolution.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting healthy plants and secure... See more

Quality

People report positive experiences with quality, frequently noting that plants arrive in excellent, healthy... See more

Delivery service

Consumers find delivery service to be extremely satisfying, frequently highlighting prompt shipping times,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and secure... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising fast delivery, easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more

Rated 5 out of 5 stars

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(796)

240 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful plants 🌷

Beautiful plants that arrived in really great condition - you can tell they’ve been well looked after. Delivery was quick, which was a nice surprise, and everything was packaged securely so nothing was damaged in transit.
I’ve already planted them and they’ve made such a difference to my garden - it looks so much more vibrant and put together now. Honestly really happy with the whole experience from start to finish. Thank you!! 😍

March 1, 2026
Rated 5 out of 5 stars

Taking a risk, but so far, so happy.

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier.

Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidably late ordering, knew I was taking a risk, but very pleased that I did.

April 3, 2026
Rated 1 out of 5 stars

I purchased and paid for instock click…

I purchased and paid for instock click and collect, several days later toldcwe dont have it and it be back in stock in 3 months, ask do i want different plant or refund, i said refund, days later i told they have found a spare of what i ordered and will put for me to collect, of course you suddenly find 1, i ask again for refund, office woman said they hadnt told her they found 1 but she would refund me, they have my money and even put the payment down to be taken each month, they wont reply or refund, we are almost 2 weeks into this and i had no choice but to inform my bank. Avoid buying from this place.

March 30, 2026
Rated 5 out of 5 stars

Bought direct after seeing their…

Bought direct after seeing their Magnolias advertised on B&Q website and so glad I did. Cheaper going directly and customer care was great when I needed to contact them. Will definitely buy again, plants well packaged and so far thriving since being placed in ground

March 26, 2026
Rated 5 out of 5 stars

Lovely website easy to browse

Lovely website easy to browse. Great prices and bundle offers, found exactly what I wanted and more! Delivered very well packaged and courier arrived within time window given.

April 1, 2026
Rated 5 out of 5 stars

First class service.

Inquiry i made about the delivery was delt with very quickly. Plants were well packed, and no damage found when they were delivered. Very polite delivery driver.

March 29, 2026

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