Directplants Reviews 

796
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the plants, highlighting that they consistently arrive exceptionally healthy, carefully packaged, and ready to thrive in their new gardens. Consumers also truly appreciate the prompt delivery service, alongside responsive communication and exceptionally smooth ordering processes that make online transactions effortless from start to finish. However, some reviewers were not happy with delivery issues, mentioning frustrating shipping delays, unhelpful couriers, or entirely missing packages that caused considerable stress. A few other people also felt that plant quality fell short on rare occasions, reporting receiving severely damaged, incorrect, or diseased items without receiving proper resolution.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting healthy plants and secure... See more

Quality

People report positive experiences with quality, frequently noting that plants arrive in excellent, healthy... See more

Delivery service

Consumers find delivery service to be extremely satisfying, frequently highlighting prompt shipping times,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and secure... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising fast delivery, easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more

Rated 5 out of 5 stars

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(796)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic. Perfectly packaged and arrived in fantastic condition. Even better than I hoped. Fair postage and packaging charges, tracked and well packaged. Will absolutely use again

March 27, 2026
Rated 5 out of 5 stars

Plum tree delivered in perfect condition

I ordered a plum tree that arrived in perfect condition, which as it was a live plant, I did worry about how it would be during transit. It was well priced compared to similar trees from other places I had looked at. A good experience, and would use again when looking for plants

January 24, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Plants arrived promptly and in good condition. I also received a free plant with my order and didn’t expect much, but after researching it, I’m looking forward to seeing it grow.

March 7, 2026
Rated 5 out of 5 stars

Absolutely superb company to deal with

Absolutely superb company to deal with. I have just had another order delivered from Direct plants and the service was
5 star as always. The delivery was very fast and the trees are in superb condition. This is my fourth recent order and I cannot fault them.
Dennis G

March 13, 2026
Unprompted review

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