Found the service very good. Quick dispatch etc. Delivery charge somehow went double after i added 2nd item to cart even though they were sent together and weight wise they were extremely light. 2 pla... See more
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I needed a replacement door for a clients washing machine. After searching their website, I couldn't find what I needed. I emailed Direct Repair and after sending them a photo of the details of the... See more
Excellent service once my order was taken: parts delivered quickly and correctly in enormous box. No damage. Why 4* and not 5*: simply because I tried to order directly on the site,< (it ignored it (... See more
I was very glad that DirectRepair carry the Kenwood item i needed AND they deliver to Ireland (a bit costly but it was worth in my case). Delivery took somewhat longer then the advised 2 to 3 days w... See more
Company details
Written by the company
Direct Repair, de webshop voor alle onderdelen en accessoires voor huishoudelijke apparaten. Is uw koelkast, vaatwasser, wasmachine, droogkast, stofzuiger, koffiezet, mixer, boiler, .. kapot dan vindt U bij ons het geschikte onderdeel of het gepaste accessoire. Wij verdelen alle grote merken zoals AEG, Bosch, Braun, Electrolux, Indesit, Miele, Philips, Whirlpool,... maar ook voor minder courante merken kan u bij ons terecht! Bovendien bieden wij naast het volledige gamma originele witgoed onderdelen van de fabrikant ook goedkopere alternatieve onderdelen aan van een gelijkaardige kwaliteit. Vindt u uw onderdeel of accessoire niet? Neem dan gerust contact op met onze technische dienst op info@directrepair.be en wij helpen u graag verder!
Contact info
Rue du parc Industriel 32, 7822, Ghislenghien, Belgium
- +32 2 588 68 20
- info@directrepair.be
- directrepair.be
4.3
Excellent
75K reviews
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Hasn’t replied to negative reviews
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No parcel received
I was supposed to receive delivery in 2 working days, it is now 4 and nothing has been received. I thought the price was high but needed it quickly so paid it. Received an email to say order had been shipped but the tracking number given showed with an error
February 13, 2023
The part sent is not what i ordered
February 9, 2023
I bought a kenwood about 5 yrs ago and…
I bought a kenwood about 5 yrs ago and the whisk is broken and I cannot understand how there are no replacements available. It cost a lot of money at the time. Looks as if they have come down in price
January 26, 2023
Bien rapide efficace attention prix…
Bien rapide efficace attention prix d,expédition un peu exagéré
January 29, 2023
I have not received my order
I have not received my order, I have tried to contact the delivery company but it’s very difficult. The tracking said it was delivered and Audrey signed for it but I was not in work last Friday 27/01. There was someone in the office but no deliveries arrived.
January 27, 2023
Reply from DirectRepair
Dear customer
According our information ,the parcel is delivered but we sent you a mail to confirm this.
Kind Regards
Team Direct Repair
Supersnel en correct !
January 29, 2023
levering is perfect uitgevoerd
January 26, 2023
Perfect fit easy to install
January 22, 2023
Awful Customer Service
My saga began in mid-September last year and I am only now receiving my order - more than 4 months later. You made excuses about the part not being available through your supplier which is not good enough. Terrible treatment of your client and certainly one of the worst customer service experiences ever for me.
September 15, 2022
Reply from DirectRepair
Dear customer
The part you have ordered was not available.
Unfortunately, we are dependent on our supplier for the delivery of the part, which is completely independent of our will , we agree that delivery time quite long is but you have also receive a email with choice to cancel your order.
In the meantime, the delivery of your parcel is scheduled this week.
Our apologies for the inconvenience .
Kind Regards
Team Direct Repair
Product was what I ordered
Product was what I ordered, easy to find correct part.
The Delivery was longer than what was detailed.
January 20, 2023
Quick and fast!
January 17, 2023
Braun Shaver Replacement Parts
Delighted with my purchase and arrived without any delay
January 4, 2023
The product was great and shipped out…
The product was great and shipped out from the company very quickly. The courier (GLS) was a bit slow though, I've had things delivered faster from similar distances.
January 10, 2023
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