Direct Rooflights Reviews 31

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Experience ordering venting skylight and quality of product was fine but no winding rod was included in boxing despite clearly stating that one was included in the price. This is unfortunately not t... See more

Company replied

Rated 5 out of 5 stars

Very good experience, kept in touch and delivery was spot on !!!!we were a wee bit dubious in using this company as we had never used them before !!! But would definitely use them again with no hesit... See more

Rated 5 out of 5 stars

Very helpful telephone support and advice, which made sure the correct roof access hatch was ordered. Ordered late on a Friday afternoon and the roof access hatch arrived first thing on the Wednesday... See more

Company replied

Rated 5 out of 5 stars

I've used this manufacturer and supplier on multiple occasions for both stock size flat glass roof lights that are delivered in 48 hours and for bespoke sizes with non standard glass to the architects... See more

Company details

  1. Skylight Contractor

Written by the company

At Direct Rooflights, we supply the highest quality rooflights to both individual and commercial clients and have over 60 years of experience in the trade. As we supply our products directly from our UK based 85,000 sq ft plant, we are able to offer our range at the lowest trade prices nationwide. Our products are made using the finest materials, offering outstanding protection and the ability to withstand heavy impact and extreme weather conditions. As one of the largest distributors of standard and bespoke sized rooflights, we can deliver our products to you in as little as 48 hours. The Direct Rooflight trade price rooflight range includes both glass roof lights and UPVC / polycarbonate roof lights. Available with or without a kerb, all of our products are available to both trade and general members of the public.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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Rated 5 out of 5 stars

Experience ordering venting skylight…

Experience ordering venting skylight and quality of product was fine but no winding rod was included in boxing despite clearly stating that one was included in the price. This is unfortunately not the first time its happened and trying to get supplier to honour their contract in full is next to impossible! On this occasion i had to go back to them and pay an additional £40+ to get one - NOT happy
David Matthews
Inside Out Garden Rooms

September 3, 2025
Direct Rooflights logo

Reply from Direct Rooflights

Hi David,

Thank you for your review, however it does state on the website that the winding rods are not supplied with the rooflight and are available to buy separately.

Rated 5 out of 5 stars

Great product

Arrived within the time given and very happy with the product. Would recommend.

March 15, 2024
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Reply from Direct Rooflights

Thank you Jane 😊

Rated 5 out of 5 stars

Great support and quick delivery

Very helpful telephone support and advice, which made sure the correct roof access hatch was ordered. Ordered late on a Friday afternoon and the roof access hatch arrived first thing on the Wednesday morning!

February 15, 2024
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Reply from Direct Rooflights

Thank you Adrian 😊

Rated 5 out of 5 stars

Great Company and great products

Very helpful on telephone to help me find the correct product. Kept us informed on delivery date and despatched very efficiently. Good product.

October 27, 2023
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Reply from Direct Rooflights

Thank you Karen!

Rated 5 out of 5 stars

Good product

Reasonably priced and good customer service

September 21, 2023
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Reply from Direct Rooflights

Thank you Mehboob, glad you are happy with your unit.

Rated 5 out of 5 stars

Perfect fit

Perfect fit. Excellent quality. Could really do with basic instructions regarding drilling as not pre-drilled. I was ultra careful but didn't have any problems

August 28, 2023
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Reply from Direct Rooflights

Hi Graham, Thank you for the review.
We dont pre drill the domes incase the customer has holes to match up with on the upstand, I could have provided you with the fixing instructions if you were unsure.
Pleased to see you managed though.

Rated 1 out of 5 stars

Disappointing service turn around

Promised delivery within 4 weeks of order but took nearly twice that. Put my work back over a month as a result.

August 9, 2023
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Reply from Direct Rooflights

Hi Pal!
Our lead time is always an approximate on made to order glass units, we never promise.
There is always a risk of glass being delivered damaged etc, but we do our best to keep you updated and informed on progress.

Rated 5 out of 5 stars

Great hassle free service

Very good experience, kept in touch and delivery was spot on !!!!we were a wee bit dubious in using this company as we had never used them before !!! But would definitely use them again with no hesitation

February 1, 2023

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