At the beginning of May I purchased an Invertor Suitcase Generator. On first starting it all seemed good but on starting it for only the second time it was vibrating badly s9 stopped it immediately. O... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought petrol pressure washer and the pull cord wont retract and stayed out which meant that i couldn't get the engine running. Contacted dsd tools who acknowledged my email and said to check the spri... See more
Purchased two hivis bodywarmer jackets, they are perfect for my husband working on a building site. They keep him warm and also have enough room for him to either a jumper underneath or a waterproof... See more
Item received within a few days however 1 package was empty. I sent photos and raised an investigation. Still waiting for a response either to supply replacement or acknowledge my email. Very poor se... See more
Company details
Written by the company
Supplying the nation with quality hand tools & DIY products at affordable prices, with FREE FAST Delivery on all orders + Order by 1pm for Same Day Dispatch!
Contact info
194-202 Old Kent Road, SE1 5TY, London, United Kingdom
- 08005668993
- sales@dstools.co.uk
- directstoreuk.com
1.5
Bad
182 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
GREAT ONLINE STORE
GOOD CHOICE OF PRODUCTS, GOOD PRIVES, GRAET SERVICE
October 12, 2018
Unprompted review
Excellent service hope to do business…
Excellent service hope to do business again
October 4, 2018
Unprompted review
DirectStoreUK ( ebay name discountdiy17 )
Had a bit oi trouble reconciling DirectStoreUK to the ebay handle of discountdiy17 and only the address gave it away. They supplied what they advertised at a highly realistic price and the delivery was exactly as promised. Would not hesitate in using them again.
September 20, 2018
Unprompted review
Arrived on time and good value for the…
Arrived on time and good value for the money
September 20, 2018
Unprompted review
Great value components, with rapid delivery.
September 11, 2018
Unprompted review
No product, no communication . . . .
I waited a week for the product to arrive and then contacted the seller to inform them. I waited 2 working days for the seller to reply to my email but nothing . . . . so am still out of pocket on this one with no explanation . . . a shame.
September 10, 2018
Unprompted review
Reply from DS TOOLS
We are glad to hear you have now received the product and are happy with the service received from our customer service team.
If there is anything else we can help you with on any of our product range or to re-order do not hesitate to contact us on 0800 566 8993
Arrived promptly
Arrived promptly
Item as described
Solidly built
Auto retract strong
September 5, 2018
Unprompted review
Product and delivery very good
Product and delivery very good, however packaging could have been better as the corner was broken on the plastic storage box
September 4, 2018
Unprompted review
Quick delivery and very fair price.
August 22, 2018
Unprompted review
Brilliant Service
August 21, 2018
Unprompted review
Very good item I'm very happy with the…
Very good item I'm very happy with the my item
August 14, 2018
Unprompted review
Great service
August 5, 2018
Unprompted review
speedy dispatch and nice item
speedy dispatch and nice item - well packaged overall - very happy
August 2, 2018
Unprompted review
Very good service
July 23, 2018
Unprompted review
soften with use.
Perfect apart from it is strangely stiff. It doesn't fall into a loop when in position. I'm hoping this is because it's new and will soften with use.
July 10, 2018
Unprompted review
Quickly delivered.
July 9, 2018
Unprompted review
Bargain prices
Purchased tool box, gr8 bargain prices. Excellent quality
June 23, 2018
Unprompted review
Reply from DS TOOLS
Thanks you for your feedback! Hope to see you again.
Worth it :)
Purchased quite a few DIY items; good quality, wide product range, excellent value for money.
Highly recommended 👍🏽👍🏽
June 23, 2018
Unprompted review
Reply from DS TOOLS
Thanks you for your feedback! Hope to see you again.
Great purchase
Great purchase. Friendly staff. Cleaning product are cheap prices and always have stock! I Recommend this store
June 22, 2018
Unprompted review
Reply from DS TOOLS
That's great to hear. Thank you for the feedback! Hope to see you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.