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Direct Trade Supplies Reviews 

920
•
TrustScore 4 out of 5

4.0

Lighting Store
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See what reviewers are saying

Rated 1 out of 5 stars

Ultimately they supply products manufactured by others but yet their delivery is dreadful. Emails telling you the delivery date are wrong. When you phone them they tell you they dont understand how th... See more

Rated 5 out of 5 stars

Excellent customer service from Direct Trade Supplies. I accidentally ordered the same item twice and only realised after the standard returns window had passed. I contacted Richard to expla... See more

Rated 5 out of 5 stars

Was a bit worried by some of the reviews about customer service but have no fear, they surpassed my expectations. Floor lamp and ceiling light fitting and bulbs purchased. Fantastic prices and deliv... See more

Rated 5 out of 5 stars

Great experience dealing with Direct Trade Supplies. We were able to buy the 5 different lights we needed from the same supplier. With a great website that is intuitive and easy to use. The prices are... See more

Company details

  1. Lighting Store
  2. Electronic Spare Parts and Components Store
  3. Boiler and Heating Service
  4. Security Equipment Store

Information provided by various external sources

If you're looking for a trustworthy, reliable and affordable electrical wholesalers where customer service really is the top priority, look no further than the team here at Direct Trade Supplies. With all the electrical components and supplies you'll need in our electronics and tools store, there's no reason to look any further than DTS when you need wholesale electrical components at a great price. We're the most passionate electrical wholesalers around, and we're confident our customer service won't be beaten. As the premier electrical component and tool suppliers in the UK, we've got a specialist team based in Plymouth, Devon, ready to assist you in finding the right equipment for any installation.

Contact info

4.0

Great

TrustScore 4 out of 5

920 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.0

All reviews

(920)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic Service

Ordered some ceiling panels for work and unfortunately they were the wrong ones (not supplier fault) but were replacement for a discontinued line. Direct Trade have arranged a refund/collection with no quibble - what great communication and service from them - will definitely use again.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

I started with a vague enquiry which the team at DTS turned into a quote and then an order. They had good communication and the items arrived safely and swiftly

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Quality company to deal with

Ordered an EV car charger after much deliberation and it was delivered next day. Then we discovered we had ordered the wrong one by mistake. Rang DTS who were very helpful. Ordered the correct charger, which was delivered the next day, and sent the wrong one back to DTS for a refund. No fuss or bother. Quality company to deal with and very happy with their excellent service

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement sourced

I had bought a couple of lights a few years ago and had unfortunately broken one of the baubles. The young man at Direct Lighting was able to source a replacement quickly and now my light is like new again.

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

Received damaged goods and returning them was such a struggle. They're slow and unhelpful, and that’s if they reply at all. Ended up paying for my returns due to their nonexistent aftercare. Honestly, just go somewhere else.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very pleased. Ash was very accommodating when discussing an error we made and was able to rectify it very quickly.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Good option for an EV charger supplier

We purchased an EV charger from this company a couple of weeks ago. So far, so good. The delivery was prompt (I think it took 2-3 days if I remember correctly) and the charger has been working so far. The price was fair as well compared to similar options on the market. Overall, I'd recommend this company as a supplier of EV chargers.

March 5, 2024
Unprompted review

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