Direct Trade Supplies Reviews 

920
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Ultimately they supply products manufactured by others but yet their delivery is dreadful. Emails telling you the delivery date are wrong. When you phone them they tell you they dont understand how th... See more

Rated 5 out of 5 stars

Excellent customer service from Direct Trade Supplies. I accidentally ordered the same item twice and only realised after the standard returns window had passed. I contacted Richard to expla... See more

Rated 5 out of 5 stars

Was a bit worried by some of the reviews about customer service but have no fear, they surpassed my expectations. Floor lamp and ceiling light fitting and bulbs purchased. Fantastic prices and deliv... See more

Rated 5 out of 5 stars

Great experience dealing with Direct Trade Supplies. We were able to buy the 5 different lights we needed from the same supplier. With a great website that is intuitive and easy to use. The prices are... See more

Company details

  1. Lighting Store
  2. Electronic Spare Parts and Components Store
  3. Boiler and Heating Service
  4. Security Equipment Store

Information provided by various external sources

If you're looking for a trustworthy, reliable and affordable electrical wholesalers where customer service really is the top priority, look no further than the team here at Direct Trade Supplies. With all the electrical components and supplies you'll need in our electronics and tools store, there's no reason to look any further than DTS when you need wholesale electrical components at a great price. We're the most passionate electrical wholesalers around, and we're confident our customer service won't be beaten. As the premier electrical component and tool suppliers in the UK, we've got a specialist team based in Plymouth, Devon, ready to assist you in finding the right equipment for any installation.


Contact info

4.0

Great

TrustScore 4 out of 5

920 reviews

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No recent history of asking for reviews

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4.0

All reviews

(920)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best yet!

I got tired of my local wholesalers overcharging - these guys are consistently the cheapest (or very near to it), and at least 20% cheaper than the locals on the regularly bought accessories. Over the last year I probably bought 80% or more of my stock from them. The materials arrive quickly and with no mistakes or breakages to date - makes my life much easier. I dont keep going back out of loyalty (but that is quickly becoming a factor). They're the cheapest and best. Keep it up guys!

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

DTS offered the best price for the…

DTS offered the best price for the extractor fan and it arrived really quickly. Unfortunately, our low roof meant the the exhaust was too long and the fan wouldn't fit. I contacted DTS and they said I could return it for a full refund. Good service.

May 7, 2023
Unprompted review
Rated 5 out of 5 stars

Direct your business here...

Direct Trade Supplies - now that's a company that really knows how to light up your life! If you're looking for top-quality lighting and electrical products, you'll be hard-pressed to find a better supplier than these guys.

First off, let me tell you - these folks are the real deal. With years of experience in the industry and a real passion for their work, they know their stuff inside and out. Whether you're looking for LED lighting, security systems, or anything in between, they've got you covered with a wide selection of products that are sure to impress.

I purchased MyEnergi Eddi and Harvi for very good prices. Arrived promptly and with 0 fuss. Recommended and will use again.

February 24, 2023
Unprompted review
Rated 4 out of 5 stars

I would prefer to score DTS 4.5 rather…

I would prefer to score DTS 4.5 rather than 4. We use DTS for almost all of our Hager and lighting needs, great pricing and choice, the only downside is the lack of comms when it comes to delivering!! Especially now that more and more suppliers use DPD, one gets used to knowing what’s happening with your deliveries.

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Delay after delay!

Not delivered on time, when chased was promised another date, still not delivered. Ended up getting a refund. Not the first time this has happened. Would not recommend!

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Not only did they try to check we hadn’t duplicated an order. We didn’t answer phone so we they cancelled and emailed me. When I reordered on a Friday the goods were here early Saturday morning. Thank you!

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Prompt, efficient service

This company was able to sell me a light fitting more cheaply than previously found, and in a phone conversation, advised me to select direct delivery. The item came in 2 days as promised. This was after I'd been let down by a different company. Excellent help and pricing.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless experience for my first…

Faultless experience for my first purchase. The aftersales experience also very good when I established one unit was faulty. Ashley was very helpful to resolve and very quickly arranged the replacement. Will happily use again.

February 22, 2023
Unprompted review

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