Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Well I was disappointed to start with, when I received an email to tell me my purchase was not available. However I was please to get a follow up suggesting an alternative purchase. The alternative was not what I required and therefore I had to cancel my order. another email thanked me for my original order and let me know a full refund would be issued. the refund was in my bank within days, so although a little disappionted, the process from start to finish was exemplary.
Great quality products at great prices.
Great quality products at great prices.
Excellent communication when Yodel were late delivering.
Great price of hoover but leak in customer service
The price of the henry hoover I bought was not bad at all it was very reasonable and the product itself was in good condition for refurbished. But the company leaks customer services skills as I had not been told what shipping company the parcel was being sent by or when it would arrive. So contacted them by email to no response. I ended up having to use one of the 3rd party sites that can track order numbers instead of tracking code and found the parcel that way.
Order arrived very quickly
Order arrived very quickly
Great service
Looked new.
Some attachments still in sealed bag
the item was reconditioned and in…
the item was reconditioned and in perfect condition. The only thing was some of the items in the photos were missing. However they replaced when requested.
Well worth buying from when you get a massive discount.
Excellent Cooling Performance & Fantastic Service
I recently purchased the Russell Hobbs Tower Air Conditioner from Direct Vacuums� and I honestly couldn’t be happier with both the product and the overall experience. The air conditioner arrived quickly, was very well packaged, and was incredibly easy to set up straight out of the box.
The cooling performance has been outstanding, especially during warmer days. It cools the room far quicker than expected, runs surprisingly quietly, and the different settings make it easy to adjust for comfort throughout the day and night. The build quality feels solid and reliable, and the sleek design fits nicely into the room without taking up too much space.
Direct Vacuums provided excellent customer service from start to finish, with smooth ordering, fast dispatch, and great communication throughout. It’s refreshing to buy from a company that delivers exactly what they promise. I would highly recommend both the retailer and this air conditioner to anyone looking for an effective, reliable cooling solution
I’m genuinely impressed
I’m genuinely impressed. Delivery was next day, everything was securely packed, and the machine arrived very clean and in great condition. Great and fair price. The Nespresso by De’Longhi Lattissima One works perfectly with no issues at all. Smooth transaction from start to finish — very happy with the purchase and would definitely buy from Direct Vacuums again.
Just amazing!
Smart tv
TV looked like new, packaged well and delivered quickly. I will buy from again.
Arrived in my chosen location
Arrived in my chosen location. Reconditioned vax spot washer is in great condition. - works perfectly.
Thanks
Good quality product at a good price.
Good quality product at a good price.
Delivered promptly.
The part was as described. The Vax cleaning head hose fitted perfectly and will be easier to fit the next time should l need to replace it again.
The part was as described
absolutely delighted with both of my…
absolutely delighted with both of my purchases
speedy delivery
Fast delivery
Fast delivery, well packaged and I am happy with my purchase
Only criticism, no instructions .
Thank you for your service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








