Direct Vacuums Reviews 46,008

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,035 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items described as refurbished arrive looking brand new. Many consumers highlight the competitive pricing, finding great value for their purchases, and appreciate the efficient and speedy delivery service. However, some people were dissatisfied with certain aspects, such as products arriving with missing parts or being poorly packaged, leading to damage. A few customers also reported issues with products leaking or not performing as expected, and some experienced difficulties with delivery tracking or communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with their purchases, often... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, consistently reporting great and reasonable prices for products,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more

Rated 5 out of 5 stars

Arrived within a few days of ordering and free delivery. Well packaged. Everything complete. I'm very happy with my purchase.

Rated 5 out of 5 stars

refurbished product looks like new 1 year guarantee. You don't use a carpet cleaner every day so this was a very good buy


Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

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Rated 5 out of 5 stars

Great Service

Well I was disappointed to start with, when I received an email to tell me my purchase was not available. However I was please to get a follow up suggesting an alternative purchase. The alternative was not what I required and therefore I had to cancel my order. another email thanked me for my original order and let me know a full refund would be issued. the refund was in my bank within days, so although a little disappionted, the process from start to finish was exemplary.

April 29, 2026
Rated 3 out of 5 stars

Great price of hoover but leak in customer service

The price of the henry hoover I bought was not bad at all it was very reasonable and the product itself was in good condition for refurbished. But the company leaks customer services skills as I had not been told what shipping company the parcel was being sent by or when it would arrive. So contacted them by email to no response. I ended up having to use one of the 3rd party sites that can track order numbers instead of tracking code and found the parcel that way.

May 1, 2026
Rated 5 out of 5 stars

Excellent Cooling Performance & Fantastic Service

I recently purchased the Russell Hobbs Tower Air Conditioner from Direct Vacuums⁠� and I honestly couldn’t be happier with both the product and the overall experience. The air conditioner arrived quickly, was very well packaged, and was incredibly easy to set up straight out of the box.
The cooling performance has been outstanding, especially during warmer days. It cools the room far quicker than expected, runs surprisingly quietly, and the different settings make it easy to adjust for comfort throughout the day and night. The build quality feels solid and reliable, and the sleek design fits nicely into the room without taking up too much space.
Direct Vacuums provided excellent customer service from start to finish, with smooth ordering, fast dispatch, and great communication throughout. It’s refreshing to buy from a company that delivers exactly what they promise. I would highly recommend both the retailer and this air conditioner to anyone looking for an effective, reliable cooling solution

April 30, 2026
Rated 5 out of 5 stars

I’m genuinely impressed

I’m genuinely impressed. Delivery was next day, everything was securely packed, and the machine arrived very clean and in great condition. Great and fair price. The Nespresso by De’Longhi Lattissima One works perfectly with no issues at all. Smooth transaction from start to finish — very happy with the purchase and would definitely buy from Direct Vacuums again.

April 30, 2026
Rated 5 out of 5 stars

Smart tv

TV looked like new, packaged well and delivered quickly. I will buy from again.

April 23, 2026
Rated 4 out of 5 stars

Fast delivery

Fast delivery, well packaged and I am happy with my purchase
Only criticism, no instructions .
Thank you for your service

April 29, 2026

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