Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more
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Review summary
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Arrived within a few days of ordering and free delivery. Well packaged. Everything complete. I'm very happy with my purchase.
refurbished product looks like new 1 year guarantee. You don't use a carpet cleaner every day so this was a very good buy
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
46K reviews
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Great prices
May 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Good website, great prices and very helpful customer service. Would definitely recommend
April 30, 2026
Reply from Direct Vacuums
We're happy to hear that you had a positive experience with our website, pricing, and customer service. We appreciate your recommendation and value your feedback!
Direct Vacuums
Fast delivery with a perfectly new…
Fast delivery with a perfectly new reconditioned vacuum
April 24, 2026
Reply from Direct Vacuums
We're happy to hear that you received your reconditioned vacuum quickly and in excellent condition! Thank you for your positive feedback.
Direct Vacuums
Good price for product but seal leaking…
Good price for product but seal leaking on machine didn't pay a lot for it. So you get what you pay for. Could return it but seems like a lot of rigmarol
April 25, 2026
Reply from Direct Vacuums
We appreciate your feedback. We're sorry to hear about the leaking seal. We know it's frustrating when a product doesn't meet expectations, and we'll review this issue to improve our product quality. Our customer care team will reach out soon to see if there is anything we can do to help resolve the issue for you.
Direct Vacuums
So simple and perfect outcome
Right through the process of selecting the item we wanted to it arriving at our door the simplicity of their system and the communication at each stage was excellent.
March 24, 2026
My order has not delivered since one…
My order has not delivered since one week after multiple follow ups
Disappointed
May 3, 2026
Good price and item looked brand new…
Good price and item looked brand new apart from the box
May 1, 2026
Very helpful and courteous.
May 1, 2026
Replacement part for Braun blender
I've ordered a replacement part for my Braun blender. It was shipped the next workday day and Yodel delivered the following day (at least tried but I was not at home, so Yodel came back the day after).
Good service overall for good price.
Only 4 stars as Yodel tracking number was not given when shipment confirmed.
April 25, 2026
Faultless service end-to-end.
The website was easy to navigate and checkout was straightforward. The item arrived promptly (two working days) and has been refurbished to a very high standard - it is indistinguishable from a new machine. This is my second purchase from the company, so I guess they must be doing something right.
May 1, 2026
The vacuum cleaner is brilliant
The vacuum cleaner is brilliant. So pleased . It picks up dog hair
It’s so powerful too .
May 1, 2026
So happy with the refurbed Henry quick…
So happy with the refurbed Henry quick I ordered from you! Delivery was next day as stated and it came with a new charger and all the accessories. Couldn’t be happier and I’ve recommended you to my friend whis also after a new cordless vac.
May 1, 2026
I have bought several items from vacuum…
I have bought several items from vacuum direct and my overall experience has been great from buying to product delivered I would highly recommend this company.
April 24, 2026
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