Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more
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Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
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Top service :)
First time using direct vacuums and the service was exelant. The fridge was well packed and in fully working order. I would highly recommend.
Superb Service next Day Delivery and…
Superb Service next Day Delivery and the Henry Hoover looks Brand new and works like new too very pleased with the service and the savings l made a BIG THANKYOU From one happy customer 😀
Great products at competitive prices…
Great products at competitive prices with quick delivery
Would have been 5 stars only for length…
Would have been 5 stars only for length of delivery, everything else superb
Thank you very much for your product. It works very well and I'm very happy with it. One driver has
Thanks. Thank you very much for your delivery. It was very quick and your product works very well. Would recommend you to other friends and family
Great service
Great service. Website clearly explained that the product is reconditioned and the price was very reasonable. Delivery promptly followed purchase without delay.
Item as described
Item as described. Happy with product and service. Would have been better if delivery was made inside the house and not left on the pavement.
Great little vacuum
So far very pleased with my reconditioned Henry cordless. It has all the attachments I need (not shown in the picture), charges quickly and picks up the dirt .
Very professional and a very quick…
Very professional and a very quick turnaround and definitely can’t fault the company
My refurbished Henry vacuum was…
My refurbished Henry vacuum was delivered a couple of months ago and it's arrived without the actual battery. I got in touch with them and they asked me to send photos via email which I did but heard nothing back so I wouldn't recommend them
Very happy fantastic service
Great service
Great service, great price and delivery really quick the heat pad was extremely helpful.
Super happy with the price
Super happy with the price, fast delivery, and great communication.
Lovely microwave fast delivery
Damaged on delivery
The induction hob was delivered with all the glass smashed to pieces. This might be the fault of the delivery people rather than Vacuums Direct, but the hob was definitely not packaged properly to be protected.
Customer service to correct this issue was excellent.
We had a faulty charger
We had a faulty charger, but it was replaced immediately. Very happy with customer service.
great value and free delivery
One of the fastest deliveries i had
One of the fastest deliveries i had,
Especially for a big item, packaged very well and also very cheap but also genuine.
Ordering was made easy and no fuss
Would definitely use again if needed
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