Direct Vacuums logo
Visit website

Direct Vacuums Reviews 46,008

•
TrustScore 4.5 out of 5

4.4

Appliance Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,035 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items described as refurbished arrive looking brand new. Many consumers highlight the competitive pricing, finding great value for their purchases, and appreciate the efficient and speedy delivery service. However, some people were dissatisfied with certain aspects, such as products arriving with missing parts or being poorly packaged, leading to damage. A few customers also reported issues with products leaking or not performing as expected, and some experienced difficulties with delivery tracking or communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with their purchases, often... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, consistently reporting great and reasonable prices for products,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more

Rated 5 out of 5 stars

Arrived within a few days of ordering and free delivery. Well packaged. Everything complete. I'm very happy with my purchase.

Rated 5 out of 5 stars

refurbished product looks like new 1 year guarantee. You don't use a carpet cleaner every day so this was a very good buy

Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Trustworthy seller

Ordered my Vax carpet cleaner on line.It was a refurbished item. The price was really good. It arrived quickly. I was so pleased when I unpacked it ,it looked brand new. There was a complete set of extra tools. Great service from the seller.

May 16, 2026
Rated 5 out of 5 stars

Good price for good product

Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the carpet a couple of times. Definitely recommended.

May 17, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look