MailOnline Discount Codes Reviews 616

A prompt satisfactory reply . The problem immediately solved .

Great service by Pierre and Ricardo!

Whilst I did have to follow up to get my voucher, I did get it as planned.

When communicating, Ricardo was most helpful.

Just received £350 voucher, i spent over £3500 for my holiday. Super happy.

Took 4 month of chasing to get reward… after chasing a lot finally my voucher was sent but after a lot of hassle. But it did get sorted.

I have just received the below reply re my review. There is no option to reply to the reply so I am having to do my reply as a new review!

My reply to the below is:
I emailed the joingsg.com email address on 3/12/24 to say that I had already supplied the requested info on 26/11/24.

Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a review. We are sorry to hear your disappointment.
Unfortunately, after double checking our inbox, we noticed that you never replied to our last email from December 3rd, 2024.
Could you please verify?
Kind regards,
MailOnline Support Team

Excellent service from Ricardo, definitely recommend.

Awful.Toon advantage of a promotion which has took 8 months to receive the promotional giftcard.
Would use or accept anymore future promotions from this company.

I also didn't receive the £150 Amazon voucher within the stated three months after having initially received successful tracking emails. I followed up by email and after a week of exchanges and providing evidence it was sent to me. Deducted one star as not received automatically as I guess they hope most people forget/don't bother but it's not a scam.

After an initial issue, MailOnline rectified my problem and I was awarded my £350 gift card from my cash back purchase! Thank you so much for your help and support in resolving my initial issue, I have since edited my review to reflect this as the customer support team were superb!

I didn't receive the reward within the 4 months stated, so emailed customer services. My email was responded to the next day and I provided the information asked for. The following day, I was asked which retailer I would like the gift card for and I received the gift card the day after that. Ricardo responded and dealt with my issue promptly and I was happy with the service.

I have deducted one star due to not receiving the reward automatically.

I didn’t receive the reward automatically, so contacted customer to follow up. Got back super quick & resolved within 24hrs with voucher sent after sending over evidence.

We got there in the end and I was able to claim my voucher, but the process was very long winded and it took a lot of chasing.

I didn’t receive the reward so contacted customer services. The process was simple and quick. Richardo was very helpful and sorted it out promptly.

I would highly recommend this. Quick and efficient service

I'm having to write this review again as there's no option to reply on my previous review. You said you sent my reward in January 2023 but that was a previous award, this one is from a purchase in November 2023. I Still haven't received my reward from a year ago! No reply to the many emails i have sent. I previously left a review on here, they replied with an email address to contact but i sent another 2 emails with no reply!

Excellent customer service received from Ricardo and a great bonus of a £30 Argos voucher for booking a hotel room through booking.com which I was booking anyway but used this site to book it through and received the voucher. Thankyou ⭐️

This company replied to my emails and issues I had.. and also resolved my problem rather quickly. Thank you

Tried the simba mattress deal where you get £250 Cashback with very low expectations that we would ever get the voucher. Within a week of the mattress arriving we were sent the £250! Doubled up with black Friday we were delighted as the Cashback worked with the deal on the website. Customer service on email was great too!

Isn't it a bit strange that nearly every single customer (including myself) did not automatically get the gift cards that they were clearly entitled to when clicking through them to make a qualifying purchase. They must hope that most customers won't bother chasing it up. They tried to tell me that I had to wait 4 months after using a Hotels.com booking to get my gift card in case I cancel it. How can I cancel a booking up to 4 months later?!

I've reported them to Trading Standards and the Financial Conduct Authority as this is blatant misrepresentation and false advertising.