Discounthomelighting.co.uk Reviews 

883
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What a great company- great prices on brands like Eglo and Britaliaand backed up by excellent customer service Highly recommend

Rated 5 out of 5 stars

Orders were dispatched very promptly and delivered quickly. Delivery efficient and an estimate of time given. Problems with one bulb dealt with very quickly, with replacement dispatched promptl... See more

Rated 5 out of 5 stars

Lovely company, I found them on Google search. Could not believe the great price I paid for 2 wonderful 4 tier waterfall pendant shades for my staircase. Excellent communication that links to the co... See more

Rated 5 out of 5 stars

Bought navy blue satin bedside lamps. Absolutely in love with them. I had an issue where the actual light bulbs didn't match (one was brightest than the other). After contacting the company, the prob... See more

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4.9

Excellent

TrustScore 5 out of 5

883 reviews

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4.9

All reviews

(883)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lamps

Very easy to order from and really nice lighting products. Highly recommended.

May 18, 2021
Unprompted review
Rated 1 out of 5 stars

They don’t issue refunds on returned goods

Be careful! They are all right when when it comes to taking your money but if you decided to return a item that is were it stops. They don’t answer emails nor give your money back. I had to file a claim with my payment service to get refunded, with all the time hassle that involves. Luckily I had all the tracking and delivery photo to prove my return if I hadn’t this I think I would have lost out. Not good.

April 27, 2021
Unprompted review
Discounthomelighting.co.uk logo

Reply from Discounthomelighting.co.uk

Hi

We are sorry you have not had this. Could you please email me direct to sales@birco-online.co.uk with your order number so I can investigate this for you and get this resolved.

Kind Regards
Helena

Rated 5 out of 5 stars

Excellent service

The book box files are sturdy and look stylish on our shelves; they were good value for money too. The Chinese tiles pattern, in particular, would make lovely presents. There was slight confusion with the initial order but this was sorted out swiftly and without question. I have no hesitation recommending this company.

April 17, 2021
Unprompted review
Rated 4 out of 5 stars

If in doubt, pick up the phone

I was warned early on that there were delays on my order which I didn't have a problem with but then communication stopped and I began to worry. So I gave up on emails and phoned. I spoke to a lovely person called Helena and she was super helpful and looked into why communication had broken down. My order is due today and she said to phone back if asap if there are any problems. Can't ask for much more than that.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

There was an issue with my order, Hermes failed to deliver it. I've contacted customer service department and lovely lady Helena arranged for replacement delivery with Royal Mail instead.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

I am so happy with the mosaic vase lamp…

I am so happy with the mosaic vase lamp that I purchased. It looks beautiful in my lounge. The delivery was very quick and was well packed. I am very impressed with this company and will recommend to family and friends

April 14, 2021
Unprompted review
Rated 1 out of 5 stars

Placed an order for Britalia BRL-GU10…

Placed an order for Britalia BRL-GU10 LED Smart Wifi GU10 Spot Lamp Dimmable 2700k-6500k | Alexa - Google Assitant × 10.

Tried them but it doesn't work. No matter what I tried. Tried a few bulbs. On 2.4 and 5ghz. Nothing. No apps connect. So asked to send them back. But no reply. So had to open a paypal dispute to try and get my money back. These bulbs are crap. Doesn't even connect to the join eld app, which is their own app, let alone smart life app.

April 1, 2021
Unprompted review
Discounthomelighting.co.uk logo

Reply from Discounthomelighting.co.uk

Hi Anjan

I am sorry to hear you are having issues with your product. I have sent you an email to the address provided on your order to work on getting this resolved for you.

Kind Regards
Helena

Rated 5 out of 5 stars

I am very happy with the lights that I…

I am very happy with the lights that I purchased for my home, they look really good. The delivery was fast and after sale and communication was excellent. I will definitely shop again in future and would recommend to anyone who wants to buy lighting for their home. Many thanks for fantastic products and service!

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

My lamps took awhile to come

My lamps took awhile to come, either because of Covid or brexit. The reason I wanted to write this was because of the excellent communication from this company. They kept us informed about the situation until we received the lamps, which we really liked. Well done and thank-you.

February 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Great products at great prices. Had a small issue with one of the bulbs but problem was swiftly rectified with great communications too. Highly recommended!

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Really impressed with their prompt and efficient customer service. I realised I had ordered the wrong size light and within minutes of sending them an email, I received a full refund. Now ordered the correct one :)

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered 2 lampshades which…

Ordered 2 lampshades which unfortunately arrived badly damaged I contacted Mark who replaced them within 2 days.
Excellent friendly service and the lampshades are good quality.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Mark

Fantastic service from Mark, almost immediate response to my email, with satisfactory result. Well done Mark! Thank you for your making my shopping experience an extremely positive one, will definitely order from you again in the future. 5 star service!!

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service, excellent value for money!

Very impressed with the items I bought, the price I paid, the fast despatch and delivery. On receipt I noticed one of the light fittings was slightly damaged. I wrote an simple short email that evening and the next morning I had a refund in my account! I have had my trust in humanity restored by Mark Evans who was extremely helpfull, friendly and super fast sorting the whole thing in less than 24 hrs.
Well impressed! Keep up the good work and I'll be back!
Rinske :)

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

Resolved problems very quickly...

Had a bit of an issue with my original order being sent incorrectly which I eventually had to chase up having not received some time later. Called in and advised to contact customer services via email.
Thankfully, Mark in their team picked this up and resolved the issue very soon after my initial email.

Mistakes can happen but it's how they're resolved that counts, so very happy with overall service despite the delay.

January 15, 2021
Unprompted review

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