Almost anything that could go wrong did. From lack of bowls,plates, pots and pans to hole in the ceiling that leaked whenever it rained,microwave that worked when it wanted,kitchen fridge leaking wate... See more
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See what reviewers are saying
The individual representative from sweet homes who helped us arrange our stay in Florida was GREAT to deal with. She was very nice on the phone and would respond to emails right away. However, the h... See more
Company replied
We rented the property for our kids and grandkids to spend their spring break in Florida. The house was perfect, lots of room for everyone and the location was very central to all of the venues. The... See more
Company replied
I was in the shower when my wife started yelling from below. The tubs pipes were leaking and coming through the bottom floor ceiling into the kitchen. We had to leave for the day and they said they wo... See more
Company details
- Vacation Rental
- also in
- Travel Agency
Information provided by various external sources
Welcome to Sweet Home Vacation! Established in 2010, we have now grown to over 1800+ beautiful homes around Walt Disney World in Orlando Florida, and have welcomed thousands of happy guests to our homes. If you have any questions about our homes, please feel free to contact us at any time and our Reservations Team will do our best to assist you. We will make sure you find a beautiful home that suit your needs for your next Dream Vacation in the Orlando area!
Contact info
34747, Orlando, United States
- 407-624-3885
- info@sweethomevacation.com
- disney.sweethomevacation.com
1.8
Poor
219 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It was a great stay
It was a great stay. The house was just as we expected it to be.
December 6, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Shai-Teria,
Thank you for taking the time to share your experience! We are happy to learn that you enjoyed your stay and we would love to invite you back again soon with a return guest discount! Thanks again for the business and it was a pleasure hosting your stay.
Best regards,
Sweet Home Vacation.
Everything is easy, near and fast!
If you’re looking for a very good place and really near for shopping and fun this is your best option!
December 3, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Arturo,
Thank you so much for leaving us a positive review! It's so great to hear that you enjoyed your stay in our home! We would love to offer you a return guest discount for your next stay with us! Thank you for booking with Sweet Home Vacation, we hope to have you back again soon!
Kind Regards,
Sweet Home Vacation
The home was beyond our expectation
The home was beyond our expectation. It was beautiful, clean and had a home away from home feeling. The location was perfect! We are definitely using Sweet Home Vacation again.
December 3, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Earnest,
Thank you for taking the time to write us a review! We are delighted to hear about the amazing experience you had at our home! We strive to give all our guests a clean and comfortable experience during their stay. Thank you again for booking with us! Hope to see you back again soon!
Kind Regards,
Sweet Home Vacation
Unit needs maintenance in kitchen
Unit needs maintenance in kitchen. I have written at least 3 reviews on this visit. ENOUGH
November 22, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Valarie,
Thank you so much for taking the time to write so many reviews for us. We appreciate your feedback so that we can better improve our homes for our future guests. We have since let the property manager to upgrade the kitchen equipment in the unit you have stayed. We are happy to hear that you enjoyed your stay overall! Thanks again for your feedback and we hope to host your stay again with a special discount!
Kind Regards,
Sweet Home Vacation
Great property!
Great property!! We loved it! Only problems were minor, missing tip on 1 pool cue, 1 ball missing so played 9 ball instead. Suggest strollers be stored in closet under stairs.
November 4, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Kevin!
Thank you for your kind words and praises! It is great to hear that you enjoyed your stay in one of our homes. your feedback is also valuable to us, so we may better improve the experience for our guests in the future. As for your concerns you have shared with us, we have passed on the notes to the property manager to be addressed. We would happily welcome you back to our home in the future and would love to offer you a special return guest discount. Thank you for booking with us and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
The home was definitely a home away
The home was definitely a home away from home. It was spacious and simply amazing. My family and I had a wonderful vacation. The home was very convenient to Disney and Universal. From the comfortable beds, all the bathrooms, spacious kitchen, game room and pool; this home made our family trip one to remember. I would highly recommend this home to anyone and we look forward to a future visit. Thank you!
October 18, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Debbie,
We truly appreciate your kind words! We are so happy to hear that we were able to make your family vacation so wonderful and unforgettable. Please reach us any time, we would love to offer a return guest discount on your next stay. We look forward to having you back soon!
Kind Regards,
Sweet Home Vacation
Amazing house and great customer
Amazing house and great customer service. Would absolutely rent again!!
October 18, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi,
Thank you so much for leaving a review! We are so excited to hear that you enjoyed and would want to book with us again. We would love to welcome you back with a return guest discount! Thanks again and it was a pleasure hosting your stay.
Kind Regards,
Sweet Home Vacation
Everything was excellent 😊
October 17, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Fernanda,
Thanks so much for the wonderful review! We are so happy that your stay turned out great.
Please feel free to reach us any time, we would love to help you make your vacation enjoyable!
Kind Regards,
Sweet Home Vacation
Good deal
The price was great,
The place was a lot better then hotel.
My family had a wonderful time.
A little trouble getting in but help was there to help over phone once we got in no problems.
One note.
If you plan to use theater room on week in must let the manage know one week ahead . On property manage is only in office Monday thur Friday.
Pool very clean and inviting, did not use hot tub. One at condo, one at pool area.
September 20, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Ken!
Thank you for your honest feedback! It is great to hear that you enjoyed your stay in one of our homes. We are glad the property manager was able to help you with the access code in a timely manner.
We would be happy to welcome you back to our home in the future and would love to offer you a special return guest discount. Thank you again for booking with us and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
Daralee delivers a good customer service
Daralee is a very nice person and likes to help people. She also knows how to connect with people on the phone very well on a personal level understanding their needs. Christine also was working on a very high level on the phone making sure we we dealt with in the right manner.
PS very good ambassador for the resort
September 14, 2019
Unprompted review
Reply from Sweet Home Vacation
Hello Ursula!
Thank you for your kind words and praises! It is excellent to hear that Daralee and Cristina were able to go the extra mile for you! We love hearing about how our Customer Service team is making our guest's experience even better! Once again, thank you for booking with us!
Kind regards, Sweet Home Vacation.
She did an awesome job and we look…
She did an awesome job and we look forward to our trip to Orlando, FL
September 10, 2019
Unprompted review
Reply from Sweet Home Vacation
Hello Makisha!
Thank you for taking the time to write this 5-star review, we're more than satisfied to know that our Customer Service team could help you. We would love to welcome you back with a return guest discount!
Kind Regards,
Sweet Home Vacation
Great Vacation Home
Great rental, and excellent and prompt customer services. Would use this Vacation Home Again.
September 1, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Ryta,
Thank you for taking the time to write this 5-star review! We are so happy to hear that our home and service met your expectations. Please reach us for any inquiry, we do offer a special discount on your next reservation. Thank you for choosing Sweet Home Vacation and we look forward to hosting your stay again!
Kind Regards,
Sweet Home Vacation
Reply from Sweet Home Vacation
Hi Enrique,
Thank you for leaving an awesome review! We are glad to hear that you had a great time at our home, we always go the extra miles to provide the best service to our beloved guests! Please do let us know if you are planning a future stay in the Orlando area, we would like to offer you a return guest discount. Thank you for booking with us and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
Orlando stay
Beautiful home. Parking was a nightmare. But will stay again
August 29, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Jesse,
Thank you for your positive feedback! We are glad to hear that you managed to enjoy and would stay at our home again. In regards to the parking issue, it is beyond our control unfortunately as the resort itself sets the parking standards and rules. Please do not hesitate to contact us if you are interested in booking a future stay in the Orlando area again. Thank you for choosing us and we look forward to hosting your stay again with a return guest discount!
Kind Regards,
Sweet Home Vacation
The house was amazing!
The house was amazing!! Everything we expected and more!!
August 24, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Amber,
Thank you for taking the time to write a review for us. We are glad to hear that our home was up to your expectations! Please feel free to contact us if you are planning a future stay in the Disney area, we would love to offer you a special discount as our returning guests. Thank you again for booking with us!
Kind Regards,
Sweet Home Vacation
Great stay
Great stay. Perfect for multiple families. Clean. All the amenities included.
August 22, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Marysol,
Thank you for leaving a 5-star review on both Airbnb and Trustpilot! We are so happy to welcome back with us again for the second time! Please feel free to contact us at any time, our customer service team is more than happy to assist you in finding a perfect home for you! It has been a pleasure and we look forward to hosting your stay again in the near future!
Kind Regards,
Sweet Home Vacation
good times
We had some issues with booking ( our problem, not theirs).... Cristina Hollins jumped in and worked hard to make a family reunion something special....
August 8, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Don,
Thank you for your kind words and praises! It is great to hear that our Cristina, Reservation Agent is able to go the extra mile for you! We hope you and your family had a good time in the Orlando area! Thank you for choosing us and we look forward to welcoming you back!
Kind regards,
Sweet Home Vacation
Christina is a pleasure!
So easy to book a home, our third year using SHV. Homes are perfect!
August 7, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Neil,
Thank you for your kind words and praises to one of our Reservation Agents. We love hearing about how our Customer Service team is making your guest's experience even better! Thank you for booking with us and we look forward to hosting your stay again in the near future!
Kind Regards,
Sweet Home Vacation
The property was super nice and…
The property was super nice and location was prefect , see you guys next year.
August 1, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Gregory,
Thank you for leaving a wonderful 5-Star review! We are excited to hear that you had a great time in the Orlando area. Please feel free to reach us for future reservations. we would love to offer you a special discount for return guest bookings. We look forward to hosting your stay again!
Worst family vacation ever
We go on vacation every year as a family only time that we can truly be together. We was told at the last minute one week before our vacation that we would have to be in two separate homes. We was also told that the homes would be close together and they where on opposite ends of the road houses apart. This was by far one of the worst vacation. It did not bring us together it separated us. We could have stayed home because we did not have the family vacation we always plan for every year.
August 1, 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Dawana,
We are sorry to hear that your experience was less than ideal. We hope you understand that we did our very best as a booking company to make your vacation comfortable and enjoyable. As soon as the property management company notified us that the property you have originally booked was not available for your stay, we looked for alternative homes. Being in the summer season and a last-minute adjustment, no homes were in the market for the same rates, unfortunately. Sweet Home Vacation wanted to assist our guests in every way we can, so we decided to pay the price difference for your new homes. We are very disappointed to hear that you and your family did not enjoy your annual vacation. We do apologize for your unfortunate experience, and we hope that you would book with us again next year.
Kind Regards,
Sweet Home Vacation
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