Disney Cruise Line Reviews 

I have autistic kid and access card .
I asked whether he can skip queues
They replied no special treatment for any send kids
They don’t use access card .

Disney is very deceptive with the AON travel ins it offers. My son purchased travel ins on day of our cruise booking on 6/25/23 for travel on 8/3/24. Apparently the insurance does not get applied until the final payment is made for the cruise. So they said coverage begins on 4/3/24. And any medical condition occurring before 60 days prior is considered preexisting and not covered. My son had a back and hip condition that occurred 3/10/24. 9 months after I purchased the travel ins thru Disney. So the medical condition is not preexisting !! However I received no compassion or cooperation for the unfair circumstances thru Disney cruise lines nor AON travel ins. I pd for insurance and my claim is being denied.

We took our 3 and 5 year old grandsons, with our daughter and son in law on Disney Cruise Line. It was a great experience for the kids, everything Disney! A little disappointed in the variety of food, and it was just okay.
We had Concierge Veranda cabins, highly recommend for the perks. And they got us into shows and excursions that were sold out. Plus their lounge had great snacks and beverages.
Recommended family vacation

Booked a cruise with inside stateroom. The following day they dropped Verrandah staterooms to £600 less than what I had paid. I contacted them to please at least upgrade me to Verrandah or to try and cancel the booking. They would accept nothing. They just want to take take take maximum profits and refuse to try and find a fair solution. The staff I spoke to were so cold and honestly would not care to try and make your experience special. I would avoid this company at all costs!

Booked a cruise which cost 12k. I was working when the excursions were released. By the time I had logged on there was nothing worth doing left. The whole point of a cruise is to experience different things not stuck on a boat for 12 days.

Sadly, the magic is gone from the Disney brand.

We originally booked a Mediterranean Cruise with Disney for the Summer of 2020. It was rescheduled and eventually cancelled; because of course for unforeseen circumstances that the world had to deal with.

We ventured back for our 4th Disney Cruise last year, from San Diego to Mexico. We noticed some differences from our first three cruises.

Mainly less staff, food quality had went down and certainly less magic (all for of course much higher costs).

That being said, we REALLY wanted to get our 5th sailing in. We felt the time was right to reschedule the Mediterranean Cruise; so in April of 2023 we booked the Summer of 2024.

Now a trip like this takes a lot of planning. You have to fly overseas. You have to book stays, and arrange to get to and from. I won’t go in to all that, as it’s not Disney’s problem.

I’ll start with stating that when you’re out of your element, it’s always nice to have assistance. Disney offers to pick you up from a hotel of their choosing on the day of the cruise. We called and asked what hotels, they told us and said they weren’t ready to add the transfers yet. Call back first of the year they said. So we did, and what do they say after I booked and paid for the stay…. “We cannot take you from the resort to the shop because you didn’t book the Hilton resort through us.”

Isn’t that grand? They wanted us to cancel my reservation directly with the hotel and spend $800 more booking direct from Disney so we could then pay them to take us to the ship. Never been an issue before, but now it is.

Not a big deal, we’ll find our own way.

Fast forward to today. We’re logged in to our reservation, and see that they cancelled our day in France. Just poof, gone. Enjoy your additional Day at Sea! So all the things we had planned for that day are no more. Our guides, and excursion, no longer valid or refundable.

Now how does Disney make this right… they offered a $250 credit! We lost 3x that from bookings we made. We also are now sailing around the Mediterranean an extra day instead of experiencing the culture we had expected.

At $7100 for a 5-night cruise I asked them to do better. They were cold and uncaring (Hi, Maddie!). They’d rather refund the trip and let us figure it out ourselves. So that’s what we did.

Look, we’re blessed to be able to afford trips like these. We’re smart enough to navigate around the country and make the most of the time there. What we won’t do any longer is be gifting Disney exorbitant amounts of money for lackadaisical offerings and poor planning on their part.

There was a time they would have made this right. There was a time their parks were easier to navigate. There was a time we looked forward to venturing to Disney.

That time has passed. Disney has become a vacation for the privileged, which is sad for the country. However, if that’s your consumer, you keep them happy. You make it right. It wouldn’t cost much to do so.

Disney can read this review, my name, and see we’ve been to their cruises and parks 30+ times in 15 years. Loyalty like that should be rewarded and not ignored.

So, now think about the aftermath… no longer will we spend money on their cruise line. We likely rethink anything Disney at this point, and now someone with 300k followers on socials gets to talk about why you too should avoid Disney altogether.

Hopefully reviews like this sting enough for the powers that be to take a hard look at customer experience. I know my company would suffer if I snubbed my customers in the same manner.

Amazing service! Disney have gone above and beyond to make sure my experience is amazing and i havent even gone on my cruise yet. So excited for it now

Wow, what an experience. My wife and 2 children took the Caribbean cruise earlier this month on the Disney Dream and the service is exceptional. Considering the ship is full of sugar fuelled children, the staff were so calm and helpful, the ship was spotless in all areas and the entertainment and facilities were amazing. Food was second to none for the price you pay for the cruise and our little one has allergies to dairy, soy and fish, for which they had plenty of alternatives. I would highly rate this cruise.

What a great experience! The characters were out the entire trip, the food was amazing, the shows were great! No complaints my kids had a great time aged 6 and 3. A little pricey but well worth it we are already planning on another one! Thanks Olivia and Jasmine!

I have a problem with my booking and need to cancel my trip. Disney Cruise Line make everything possible to help me and give my money back. Thank you Disney, your team is awesome!

The service provided by Disney Cruise Line is always exceptional. The cast members and crew are always going above and beyond to help guests. The quality of food is amazing, the entertainment is brilliant and the magic of Disney is astounding. We choose to sail with Disney Cruise Line every time and won’t sail with any other cruise company. The expanding fleet of ships means there are new opportunities and even more magic to choose from. 5 star service.

I sailed with Disney cruise line twice and we keep booking cruises with Disney cruise line although Disney cruise line are more expensive than other cruise lines it's worth every penny. I've been on the Disney magic and Disney Fantasy. When I go my online check-in I usually choose port arrival times for 11.45am to 12pm so I can enjoy lunch at cabanas buffet. When I first got on a Disney cruise ship the magic and fantasy cast members asked my for my surname and I said O'Brien and they said on the microphone please welcome O'Brien family and there was in line of cast members clapping hands. I went to Cabanas and there was lot's of food to enjoy there was pizza's, macaroni cheese, rice, crabs and shrimps and there was a selection of desserts pumpkin pie, jello, apple crumble and lemon mousse.
People are friendly on the cruise and we made a lot of friends on the cruise from day 1. On the Disney cruises tea, coffee, hot chocolate, water and soda's such as CocoCola and sprite are complimentary at beverage station, cabanas and in main dining rooms. On the Disney magic and fantasy I went to the oceaneers club/lab during open house hours because during open house hours anyone of all ages can participate in youth facilities during youth activities open house hours and in the oceaneers club in the toy story room I was excited and surprised when I seen Woody I had a photo with Woody. On the Disney cruise navigator app Woody wasn't on the daily navigator so that was a lovely surprise. On the fantasy cruise ship I sat in the green RC car and when I went on the Disney magic ship I went on the slinky dog. I enjoyed the star wars machines on the Disney Fantasy in the oceaneers club and I enjoyed doing puzzles on the magical dance floor. I enjoyed the oceaneers club/lab open houses on port day's because they have lot's going on and it's opened for all ages and I enjoyed the dance party with Captain Mickey and Captain Minnie and they had BB8 encounters in the star wars room. I went to cove cafe because the when I order a cappuccino or latte the bar man said to me what picture do I like and I chosen Belle from Beauty and the Beast and he did a picture of Belle on top of the coffee froth which was magical and also they have complimentary cakes in cove cafe I love chocolate orange cake. In the D lounge they had an activity anyone can cook inspired by Disney's pixar ratatouille and it was a demonstration of cooking lobster ravioli and the sauce and you get to try it out and also you get a free glass of wine during anyone can cook event. The chef gives the opportunity for anyone to ask questions and they give you a recipe to take home. One thing that's my favourite about the cruise is character greetings I found it awesome on formal nights when Goofy was in a tuxedo that was great fun and it's fun greeting with characters especially Mickey and Minnie because Mickey wears a tuxedo and Minnie wears a wedding dress on formal nights. I like the Frozen gathering and Princess gathering because you can book Frozen and Princess gathering on the Disney cruise line navigator app and when you turn up you get to straight in to greet them and collect autographs. I like meeting Captain Mickey and Captain Minnie on embarkation day and sea day's they told me that they were driving the ship. I loved the meet and greet with Peter Pan it was a long queue but it was worth it he liked my pirates hat and he said we'll see you tonight for our pirates party I also met Captain Hook and Smee. Pirate Mickey and Pirate Minnie were there too. I also met Daisy and Minnie they were dressed up for a tea party. The fireworks out on deck were excellent, colour and magical. I loved Castaway Cay because it's Disney's private island I did the stingray adventures and I met Captain Jack Sparrow I told him that it's the best beach in the world. At cookies BBQ I had lunch there the food was delicious I had pulled pork in a bread roll, corn on the cob, packet of chips ( Lays make ) salad and french fries. The food at cookies BBQ at Castaway Cay is included in the price of the cruise fare and soda's, tea, coffee and hot chocolate at beverage stations at Castaway Cay. I hire out a river tube and went swimming in the tropical sea with it the sea is crystal clear. On the Disney magic I had Oceanview stateroom my stateroom number was 1078 and on the Disney Fantasy I had an standard inside stateroom my stateroom number was 7679. I enjoyed animators pallate restaurant because I talked to Crush the sea turtle and I enjoyed the character dance party in Enchanted gardens. On the Magic I like Rapunzels Royal Table restaurant I ordered Mickey bars every night for desserts even though they not listed on menu. I enjoyed the shows and musicals in Walt Disney theatre my favourite was frozen the musical on the fantasy and I liked Tangled the musical on the magic because I loved the lanterns.