English : Custom painting order: - Very fast shipping: Ordered from France, arrived in 4 days - Image quality better than the original photo. - Proper packaging; arrived in perfect c... See more
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Review summary
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Based on these reviews
Always a good experience with Displate! I'm starting to have a loooot of Displates now, and I really love them so much (and my walls say thank you). I had just one problem once, a Displate arrive... See more
Company replied
got some custom print displates for chainsaw man and it was amazing. print quality is really good, looks even better in person. delivery was fast too and everything arrived in perfect condition. rea... See more
Company replied
Firstly, I love your product. It is an elevated poster and adds a lot of sophistication to its use. The customer service has been equally elevated. The original order was filled timely and I received... See more
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Company details
Written by the company
We print collectible metal posters that make this reaaally sweet wup-wup sound when you spin them around. Plus, they look super cool no matter where you put them! Any passion you have is here, waiting to enter your collection as a Displate.
Contact info
Al. Jerozolimskie 123a, 02-017, Warsaw, Poland
- support@displate.com
- displate.com
4.6
Excellent
18K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good customer service
Very good customer service, my issue was solved quickly and well. Thank you!
March 30, 2026
Unprompted review
Reply from Displate
Hello Jake!
Thank you so much for your kind review and for highlighting our customer service. We are thrilled to hear that your issue was resolved quickly and to your satisfaction! It's feedback like yours that motivates us to keep improving.
We hope you continue to enjoy your Displate products, and we look forward to serving you again soon. Wishing you a wonderful day!
Best,
Displate Team
Displate
Waited 3 months for my posters to get validated, still havent.
They bumped all my emails to the back of the queue.
Sent 4 emails, got 3 replies.
Cold and dry responses to my questions.
I feel bad for the souls who waited longer than me to post their drawings.
Also the size is very specific, so if youre a begginer at editing and drawing...
Good luck... youll need it.
Just buy the metal posters, dont sell, they wont get acknoleged.
Delays that never get properly explained
Issues raised but barely acknowledged.
What does DISPLATE stand for?
Delays that last lifetimes,
Ill mannered responses
Support that feels copy-pasted every time
Promises made but rarely kept
Long waits with no real updates
Avoiding accountability at every turn
Tickets closed before anything’s fixed
Every interaction more frustrating than the last
April 12, 2026
Unprompted review
Reply from Displate
Hello Cezar,
Thank you for sharing your experience
We’re truly sorry for how frustrating this process has felt for you, especially after such a long wait and multiple attempts to get clear answers. We completely understand how discouraging that can be.
We’d like to gently clarify a few points, just to give you more transparency. As mentioned in our previous emails, all submissions go through a validation queue, which directly affects waiting times. At the moment, this process is more detailed and strict than before, which unfortunately makes it take longer for everyone. Every artist is reviewed through the same process, so the delays you’re experiencing are not intentional or personal, but we absolutely understand that the waiting time can feel overwhelming.
Regarding communication, we always respond to emails in chronological order. We can see that you received three replies from us. We didn’t open a new ticket for each of your messages, as they were all related to the same issue and instead, we addressed everything collectively in our latest response to avoid confusion and keep the conversation in one place.
We’re also very sorry if our replies came across as cold or impersonal. That’s never our intention. We truly value every artist who wants to share their work with us, and it’s upsetting to hear that this wasn’t reflected in your experience.
We have just sent you a reply to your email sent on Friday.
Looking forward to hearing from you.
Have a good day.
Best,
Displate Team
Problem not solved
I don't understand what is difficult about linking the order to the new account. The order whas made with the same email. I am a developer and I know it should be just a slight change on the database. Otherwise you are doing something wrong.
April 8, 2026
Unprompted review
Reply from Displate
Hello Julia,
Thank you for your review.
Once again, we sincerely apologize that we’re unable to fulfill your request to link your order to a new account.
Unfortunately, due to technical limitations, we’re not able to connect an order that has already been placed with a newly created account. We truly understand how inconvenient this may be and appreciate your understanding.
We have just sent you an email with more details and a proposed solution, and we kindly ask you to check your inbox at your convenience.
Looking forward to hearing from you.
Have a good day.
Best,
Displate Team
I've ordered a few at this point
I've ordered a few at this point, and anytime I have an issue or question, the team is so quick to respond. They're all super helpful, and work diligently to solve the problem. Thank you so much 🖤🖤
April 3, 2026
Unprompted review
Reply from Displate
Hello Misty!
Thank you so much for your wonderful review! We're thrilled to hear that our team has been able to assist you promptly and effectively whenever you've had questions or needed help. Your satisfaction and continued enjoyment of your Displates are our top priority.
We look forward to providing you with more beautiful art pieces in the future. Have a fantastic day! 🖤
Best,
Displate Team
Very responsive to my concerns
Very responsive to my concerns. Resolved quickly. My Displate arrived with a bend/crease and it was immediately replaced.
April 2, 2026
Unprompted review
Reply from Displate
Hello Travis!
Thank you so much for sharing your experience with us. We're thrilled to hear that our team was able to address and resolve the issue with your Displate so swiftly! Your satisfaction is our top priority and it's heartwarming to know we met your expectations.
We hope you enjoy your new, perfectly conditioned Displate and that it adds a wonderful touch to your space. If there’s anything else we can do for you, please feel free to reach out.
Have a fantastic day!
Best,
Displate Team
Great service all around
April 10, 2026
Unprompted review
Reply from Displate
Hello Matt!
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're thrilled to hear that you had a great experience with our service!
We hope to continue providing great service and products that delight you. Have a wonderful day!
Best,
Displate Team
I ordered a custom picture as a gift…
I ordered a custom picture as a gift for my boyfriend and I am absolutely impressed. The photo I provided was not perfect quality, but the company did an amazing job, the final result exceeded my expectations. The picture quality is outstanding, everything looks very professional and well done. The service was great and delivery was smooth. Everything was done perfectly. Highly recommended! 🫶🏻
April 9, 2026
Unprompted review
Reply from Displate
Hello Jola!
Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that the custom picture for your boyfriend turned out wonderfully and that it exceeded your expectations. It's always great to know that both the quality of our products and our customer service have made a positive impact.
We look forward to serving you again soon and hope your boyfriend enjoys his gift just as much as you enjoyed the experience. Have a wonderful day!
Best,
Displate Team
They actually have an AI Bot that is…
They actually have an AI Bot that is useful and all enquiries are dealt with extremely efficiently by real people soon after. I love my order for my first two Guinness posters. I found two more I quite liked but as I realised I was running out of flat wall space (I live in a medieval house) I needed to cancel them. Even though they had been issued with a tracking number they were still able to help me cancel my order. I would love to purchase more and I run a Doctor Who group and have been using some amazing artwork which I found in the public domain years ago. Unfortunately they can't accommodate me in making them a reality as I have no idea who the artist is. It would be perfect if this situation was able to be sorted out because I do have the wall space on the fourth floor. Maybe one day :)
April 9, 2026
Unprompted review
Reply from Displate
Hello Jon!
Thank you so much for your wonderful review and for sharing your experience with our AI Bot and customer service team! We’re thrilled to hear that you loved your first two Guinness posters and found our team helpful even when you needed to cancel your additional orders. It’s always our goal to combine efficiency with a touch of human warmth.
We appreciate you running a Doctor Who group and your interest in creating unique artwork. While we currently face limitations regarding unidentified artists, we hope to possibly accommodate such creative ideas in the future. Keep those amazing plans coming, and hopefully, we can find a way to work around these hurdles!
Enjoy decorating your fourth floor, and don't hesitate to reach out if you find more wall space or have other inquiries!
Best,
Displate Team
Elevate your wall art with Displate prints!
Firstly, I love your product. It is an elevated poster and adds a lot of sophistication to its use. The customer service has been equally elevated. The original order was filled timely and I received my print quickly. However, upon opening the box I discovered the print had been damaged. Your staff was very understanding and after an exchange of a few photos, a replacement print was sent. I’ve put the new print on the wall and it is awesome! Thank you so much! I will be purchasing additional prints as I continue to set up my house.
April 6, 2026
Unprompted review
Reply from Displate
Hello Monique!
Thank you so much for sharing your positive experience with our Displate prints! We're thrilled to hear that you love the sophistication they add to your space. It's also great to know that our customer service team was able to resolve the issue with your original print swiftly and satisfactorily. Your continued support and plans to purchase more prints as you decorate your house mean a lot to us.
We look forward to helping you enhance each room with more unique and stylish wall art. Have a wonderful time setting up your home!
Best,
Displate Team
Based in Poland, charges you tariffs
Based in Poland, pretends to be US-based. Charged me over 12% in "taxes and tariffs" on my order. On their website they advertise as being a USA based, but print and ship their products from Poland, and make you pay for tariffs. They also push on you their $4.99 subscription, which is supposed to include free shipping, but when I added that to my shopping card, I was still being charged for shipping. Stay away. If you're a USA company, print your stuff in the USA instead of deceiving customers. Shame on you.
April 10, 2026
Unprompted review
Reply from Displate
Hello Gordon,
Thank you for sharing your feedback.
We’d like to clarify that, as stated in our FAQ section, we are based in Poland and all orders are shipped from here, not from the United States. At no point have we indicated on our website that we operate from the U.S.
Unfortunately, the recent customs fees applied to orders shipped to the United States are a result of new trade regulations introduced by the U.S. government. Unfortunately, this change is beyond our control, and like many other international businesses, we are doing our best to adapt to this new reality. These fees are not charged by Displate, but rather by the U.S. customs authorities.
We understand how frustrating and unexpected this may feel. It is a new situation not only for our U.S. customers, but also for us as a company. If it were up to us, we would absolutely prefer not to have customs on any orders. However, given the current regulations, it appears that these charges are here to stay for the foreseeable future.
Also, we would like to clarify that the benefits of the Displate Club, such as free shipping and exclusive discounts, do not apply to the order placed when joining the Club. However, these benefits will be automatically applied to your next order after the initial one.
We would be happy to take a closer look at your specific order and discuss it further. Could you please email us at support@displate.com with your order details?
We are looking forward to hearing from you.
Have a great day!
Best,
Displate Team
Reply from Displate
Hello Ludwig!
We're thrilled to hear that you're really happy with your Displate! Thank you so much for taking the time to leave us a 5-star review. It means a lot to us.
Wishing you a wonderful day filled with joy and inspiration!
Best,
Displate Team
Customer service
I made a mistake when submitting my shipping address.
Their customer support was really forthcoming and helpful with the solution.
5/5 will order again!
April 10, 2026
Unprompted review
Reply from Displate
Hello Alex!
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're thrilled to hear that our customer support team was able to assist you efficiently with the shipping address issue. It’s always our goal to provide helpful and responsive service, and we’re glad we met that mark for you.
We can't wait to see which Displates you choose next! Thank you again for choosing us for your artwork needs, and we look forward to serving you in the future.
Have a fantastic day!
Best,
Displate Team
Excellent customer support
Excellent customer support. No fuss no muss. Straight to business and very cordial. But I would like a better packed package add a little extra for protecting the product would help to save unnecessary shipping damage.
April 10, 2026
Unprompted review
Reply from Displate
Hello!
Thank you for your kind words and for highlighting the efficiency of our customer support team. We're thrilled to hear that you had a positive experience with us! Also, we appreciate your feedback regarding the packaging; it's invaluable as we continually strive to improve our services and ensure that every Displate arrives in pristine condition.
Have a fantastic day!
Best,
Displate Team
Amazing customer service
Amazing customer service. Amazing picture very happy.
April 9, 2026
Unprompted review
Reply from Displate
Hello Natalia!
Thank you so much for your wonderful review! We're thrilled to hear that you were delighted with both our customer service and the quality of your picture. Your happiness is our top priority, and it's great to know we hit the mark.
We hope your new Displate continues to bring joy to your space. Should you need any more assistance or decide to expand your collection, we're just a message away!
Have a fantastic day!
Best,
Displate Team
Very responsive and Helpful
Very responsive and Helpful. Was misunderstanding in a mixup and was able to help me solve the issue and even made redoing my order easier. Honestly very good customer service!
April 7, 2026
Unprompted review
Reply from Displate
Hello Adam!
Thank you so much for taking the time to share your positive experience with us. We're thrilled to know that our team was able to assist you efficiently and make the process easier for you, especially amidst the confusion. Your kind words about our customer service mean a lot to us!
We look forward to serving you again and hope your next experience with us is just as pleasant. Have a wonderful day!
Best,
Displate Team
Fantastic customer service!
The customer service was very helpful and considerate. I had ordered a custom Displate of our family dog and when it arrived, it was damaged/bent from shipping (FedEx). Displate was understanding about the situation and asked if I could send them some photos of the damaged poster. After that they asked if I’d like a replacement or a refund all while being friendly and polite. My replacement is on the way and I prey to the shipping gods it gets here in one piece, maybe they should spend an extra day dancing around the poster lol. The agent even said they would see about having it shipped with a little extra protection if possible. Very pleased with Displate, I have ordered several in the past and this has been the only time one was damaged, glad to know the refund/replacement process is a pleasant experience.
April 8, 2026
Unprompted review
Reply from Displate
Hello Jordan!
Thank you so much for your wonderful review and for sharing your experience with us. We're thrilled to hear about the fantastic customer service you received, and we sincerely apologize for the initial issue with your custom Displate of your family dog. It's great to know that our team was able to assist you efficiently by providing a replacement with extra protection. We truly appreciate your continued support and understanding.
We hope your new Displate arrives safe and sound, adding a special touch to your collection. Thank you once again for choosing us and for being such a valued member of the Displate community!
Wishing you a pleasant day ahead!
Best,
Displate Team
Had a problem with payment during the…
Had a problem with payment during the Easter holidays, so at that time the customer support was off, but they contacted me immediately afterwards and supported with info and new discount code (as the old one was expired). Thank you and all the best!
April 4, 2026
Unprompted review
Reply from Displate
Hello Miles!
Thank you so much for your wonderful review! We're glad to hear that our team was able to assist you promptly after the Easter holidays and that the new discount code was helpful. We always strive to support our customers in every way possible, even during holiday seasons.
We appreciate your patience and understanding during that period. It's always great to know when our efforts make a positive impact. Thank you once again, and we hope you continue to enjoy your Displate products!
Wishing you all the best,
Best,
Displate Team
Direct and Efficient
The customer support was direct and efficient in addressing my concerns; they were helpful/forthcoming with a solution to give me a great customer experience.
April 8, 2026
Unprompted review
Reply from Displate
Hello Xavier!
Thank you for taking the time to share your positive experience with our customer support team! We're thrilled to hear that they were direct and efficient in addressing your concerns and providing you with a great customer experience. It's always our goal to be helpful and forthcoming with solutions.
We hope you continue to enjoy your Displate products, and we look forward to serving you again in the future. Have a wonderful day!
Best,
Displate Team
Great Customer Service
The representative that helped me provided me a response that understood my issue and addressed it.
At no point did I feel like I was blown off or received a canned reply / bot response. I received immediate help.
April 7, 2026
Unprompted review
Reply from Displate
Hello!
Thank you for sharing your wonderful experience with our customer service team! We're thrilled to hear that our representative was able to understand and address your issue promptly, providing you with the assistance you needed without making you feel undervalued. Your satisfaction is our top priority and it's great to know we hit the mark for you.
We hope you continue to enjoy your Displate products and we look forward to serving you again in the future. Have a fantastic day!
Best,
Displate Team
Quick response.
April 2, 2026
Unprompted review
Reply from Displate
Hello!
Thank you for your fantastic review highlighting our quick responses! We strive to ensure that all your inquiries are addressed as swiftly as possible, and it's great to hear we hit the mark for you.
Have a wonderful day!
Best,
Displate Team
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