I had to return a dress I brought which had a few stains upon arrival. I contacted Dissh customer service team and Faithe was so helpful with the return process. Providing me with a few options to cho... See more
Company replied
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Review summary
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Reviews shaping this summary
The item I purchased arrived a couple of days earlier than expected. The actual dress was just as seen online as well as the size being spot on, tick However, it would've been nice to have the item... See more
Love my new suede jacket, its super gorgeous soft, I cant wait to wear it out 💗 Although the packaging was a bit cheap and nasty. (2 thin plastic bags only) Should use tissue to avoid the creasin... See more
Company replied
Purchased the margot leather jacket in chocolate as soon as it restocked. Arrived in just two days (in Australia) but it had a small tear in the leather on the collar which sucks....I have requested t... See more
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Company details
Written by the company
Create your unique look and to feel empowered! We aim to inspire girls across the globe to wear what they love, everyday! Discover the style that is Dissh. Shop our entire collection online, or visit our team of fashion-obsessed ladies in store.
Contact info
Anthony Street 31, 4101, West End, Australia
- dissh.com.au
3.6
Average
300 reviews
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service expirience
I recently had an experience with DISSH that left me thoroughly impressed. I ordered a skirt that was on sale, but unfortunately, there was an issue on their end, and they couldn’t fulfill my order. They quickly emailed me to explain the situation and offered a refund or to assist in any way. I requested a similar skirt, albeit more expensive, and to my delight, they honored my request and fulfilled the order. The prompt communication and excellent customer service made me one happy customer. Thank you, DISSH, for going above and beyond!
January 13, 2025
Unprompted review
Rectifying out of stock issues
I made an online order and one of the pieces was no longer in stock. The lovely team promptly emailed me to let me know and offered several solutions to the issue. All of which were highly favourable. I made my choice and it was executed promptly. I have great confidence in the team. Would definitely buy from Dissh again based on this.
January 10, 2025
Unprompted review
Ordered a Cardi on sale that was out of…
Ordered a Cardi on sale that was out of stock they contacted me about it & replaced it with a full price one for me at no extra charge. Beautiful service above and beyond.
January 9, 2025
Unprompted review
Excellent and friendly service
I had an issue with an item I ordered being out of stock, the issue was quickly addressed and a replacement for the item sorted. Amazing customer service.
December 24, 2024
Unprompted review
I purchased a dress on line which…
I purchased a dress on line from Dissh which looked lovely, unfortunately I received it today and it was so poorly packed it looked like a second hand dress!
The cut is beautiful and fits great, also made very well so very happy there but the fabric was not great quality.
Disappointed overall because I read the reviews and they sounded fantastic!!
Unfortunately I will have to wash the dress to get the amount of creases out.
Disappointed 😔 sorry Dissh!
December 18, 2024
Unprompted review
Tenille was quick to resolve my issue…
Tenille was quick to resolve my issue and provided an overall great experience. Thankyou !
December 4, 2024
Unprompted review
Reply from Dissh
Hi Brigitte, Thank you for taking the time to leave this feedback. We are happy to hear that Tenille from our Customer Service team was able to assist you promptly. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
Fantastic and considered customer service
The team really considered my experience and the context of my request and gave me a bespoke solution.
November 8, 2024
Unprompted review
Reply from Dissh
Hi Ash, thank you for reaching out! We are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. We hope to see you again soon. Kindest, DISSH
Outstanding customer service
Outstanding customer service. Satisfactory resolution to my issue with no conflict or debate. I always find Dissh are an outstanding Australian brand with excellent fabrications and production. A bit of advice is to double check sizing as this can vary depending on the style. However when this issue arises, Dissh always come to the party for a full refund with them absorbing costs for postage. Very agreeable.
October 30, 2024
Unprompted review
Reply from Dissh
Hi Bec, we are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. For sizing assistance prior to purchasing, we kindly recommend referring to the items product page or reaching out via our live chat feature on our website. Our customer service team are available via the live chat feature from Monday - Friday 7am - 9pm and Saturday 8am - 4pm. Kindly note we are closed on Sundays AEST.
We look forward to assisting you again soon. Kindest, DISSH
Great customer service
Great customer service, I truly appreciate the quick turn around time in responding to my question regarding the jacket I want to purchase.
October 29, 2024
Unprompted review
Reply from Dissh
Hi Saidi, thank you for taking the time to leave this feedback. We are so happy to hear our Customer Service team were able to assist you promptly and answer your questions. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
Excellent Experience
All of the interactions, transactions and products from DISSH have been pleasant! I highly recommend this brand for quality and stylish fashion. They’re always a step above the rest!
October 18, 2024
Unprompted review
Reply from Dissh
Hi Samantha, we are so happy to hear that you love your DISSH pieces as much as we do! Thank you for your feedback, we look forward to welcoming you back again soon. Kindest, DISSH
Customer service is awful.
Customer service is awful.
I am an european customer who has spent hundreds of euros in their store in the last months. Now customs are included but not before. So I had a bigger effort myself to buy on their store. I have found a lot of codes of 25% that dont work once I put the email. They say they are related to specific emails. I asked if they could give me some as I havent ever got any nice gesture discount from them. No answer. I had to find a manager email to try to get an answer. She wasnt helpful anyway. I checked the piece I wanted to get it anyway and it was 10euros more expensive now! In less than couple weeks they increased the price without saying! Incredible! I asked lastly to please be refunded this difference. NO ANSWER. I love their clothes but this makes not wanting to buy from them due to the lack of nice gestures to loyal customers. Such a shame.
October 17, 2024
Unprompted review
Reply from Dissh
Hi Zoe, thank you for your feedback.
We are sorry to hear that this has been your experience on this occasion.
We can confirm, that DISSH received an overwhelming amount of feedback from our EU customers that the additional duties and taxes incurred, were an unwelcome surprise when shopping with us. Due to this feedback, we have invested in onsite upgrades to elevate and localise your experience. Meaning you are now able to shop in your local currency with duties and taxes included in the retail price.
It is also our mission to deliver on an exceptional high-quality product offering at an attainable price point. Our items are subjected to price increases on occasion due to increases in third-party manufacturing, supply chain and logistics costs. Whilst DISSH do absorb most of these costs, our prices may be subject to occasional increases in order to sustain a viable business. In an effort to remain fair to all DISSH customers, we are unable to honour price match requests on orders placed prior to a price increase or outside of a promotional period.
Regarding discount codes, we apologise as we are unable to honour a discount code that has not been provided to you by a DISSH representative. Discount codes are provided to customers on select occasions as a result of a problem with their order. These codes are single use only and are linked to the customer's specific email address as mentioned. We empathise that it is disappointing when a discount code applies at checkout prior to entering your email address however, we are unable to provide compensation for this, again, in fairness to all customers.
Whilst we empathise that you did not receive your desired outcome, we appreciate your kind understanding of our polices and we hope to have the opportunity to assist you again in future.
Reply from Dissh
Hi Maria, thank you for reaching out! We really appreciate you taking the time to provide these kind words. We look forward to seeing you again soon. Kindest, DISSH
Do not price match!
I ordered a dress online. The shipping and quality of the dress was great. However my item went on sale a few days later for 50 gbp cheaper. Dissh do not price match. Instead they advise you return the item and repurchase it through the sale. By doing this I lost 25 gbp for the refund shipping charge.
October 13, 2024
Unprompted review
Reply from Dissh
Hi Divya, thank you for sharing your feedback.
We are delighted to hear how much you love your new wardrobe essentials and how quickly they arrived.
Regarding sale, we apologise as we are unable to price match any orders placed prior to the commencement of a sale period. This is in an effort to remain fair to all of our valued customers who purchase with DISSH. Our terms and conditions are available to view at all times on our website or can be located via the following link: https://dissh.com.au/pages/terms-and-conditions
We kindly recommend keeping an eye on our socials and website for news regarding future promotions and joining our mailing list via our website to receive a discount on your next full-price order if you haven't already done so.
Thank you again for your feedback and we hope to have the opportunity to assist you again soon. Kindest, DISSH
Disshing Dissh out
I must say nothing worst that being ignored and look down by your employees. Many times I’d go to your shop to browse of something to purchase and not once did any of your employees accommodated me and my daughter.Yet, they’d give the best possible customer service to someone like them. I know I’m Asian but I do have the money to buy. Please get a pointers from Kookai, Peter Alexander and Country Road staff. Accommodating and friendly.
October 11, 2024
Unprompted review
Reply from Dissh
Hi, thank you for sharing your feedback. We are very sorry that this has been your experience in store. Should you feel comfortable, we kindly ask that you reach out to our customer service team via email or the live chat feature on our website with the location of the store you visited along with the date and time. This would enable our team to investigate further and identify any training opportunities. We hope to have the opportunity to welcome you back again soon. Kindest, DISSH
Exceptional Customer Service Support
I was really touched by the degree of care and attending the Dissh Customer Service team provided during a recent shopping experience. They really took the time to understand the matter and preemptively offered multiple solutions to remedy the situation. I was absolutely impressed to receive such personal care in this day and age and from such a large organisation too. I use to come to Dissh for the products alone but now, I stay because of the people.
October 4, 2024
Unprompted review
Reply from Dissh
Hi Maddy, we are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. We look forward to welcoming you back soon! Kindest, DISSH
Nice top
Nice top, as described. Great customer service. Ordered Sunday afternoon and it was in my parcel locker Tuesday morning.
September 24, 2024
Unprompted review
Reply from Dissh
Hi Robyn, we are so happy to hear how much you love your new wardrobe essentials and how quickly they arrived. Thank you for taking the time to share your feedback, we look forward to welcoming you back again soon. Kindest, DISSH
Quality was amazing!
September 10, 2024
Unprompted review
Reply from Dissh
Hi, we are so happy to hear that you love your DISSH pieces as much as we do! Thank you for your feedback, we look forward to welcoming you back again soon. Kindest, DISSH
Very helpful and a quick response in…
Very helpful and a quick response in the query I had over an outfit I saw on social media.
:)
September 23, 2024
Unprompted review
Reply from Dissh
Hi, Thank you for taking the time to leave this feedback. We are happy to hear our Customer Service team were able to assist you promptly. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
6 star customer service with Dissh!
Tiana and Millie were both extremely prompt and resourceful in relation to my theory: their response times were both under 12 hours and they both exceeded my expectations in terms of the outcome of my inquiry - I’m a very happy customer and will be shopping with DISSH again in the future!
September 3, 2024
Unprompted review
Reply from Dissh
Hi Louise, thank you for reaching out! We are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. We look forward to speaking with you again soon. Kindest, DISSH
Awful quality of cloth - linen and cotton
First purchase, 2 dresses, cloth linen / cotton. Linen / cotton cloth is cheap and nasty. Scratchy feeling and rough. Not the beautiful soft flowing natural feeling of linen / cotton. Compared to seed heritage linen cloth Diish cloth is a 1 out of 10 and Seed Heritage a 8 out of 10. Garments have label made in China. Does not say where cloth is from. I expected a high quality at the price. Nothin like italian linen, or even basic soft linen from india. The white is not crystal white like Seed Heritage, either. The delivery was fast. Quality terrible. Will not buy again from Dissh. Returns you must pay courier. Website is misleading as does not communicate quality of cloth or where cloth is sourced from.
September 2, 2024
Unprompted review
Reply from Dissh
Hi, thank you for reaching out. We are so sorry to hear of your recent experience. We pride ourselves on providing quality pieces that are both on trend and sustainable and we apologise that your recent item did not meet these expectations.
So we can investigate further, can you kindly reach out to our customer service team at customerservice@dissh.com.au with your order number, or the name of the products and date purchased?
We look forward to speaking with you further. Kindest, DISSH
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