Disturbia Reviews 

26,591
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 8,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and artistic designs, often highlighting the beautiful fabrics and overall high quality of the products. Many people are impressed with the prompt and efficient delivery service, noting that items arrive quickly and exactly as advertised. This satisfaction with quality and fit often leads to repeat purchases. However, some customers noted inconsistencies with sizing across different items, making it challenging to find the right fit. A few people also reported specific quality issues, such as damaged items, poor stitching, or materials not meeting expectations for the price. Additionally, some reviewers experienced order delays, issues with customer service communication, or dissatisfaction with having to pay for return shipping.

What people talk about most

Product

Customers generally express satisfaction with the products, often praising the quality of clothing, its... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, unique, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast shipping... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and expressing... See more

Return policy

Clients share ambiguous opinions on the return policy, with some finding the return process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great designs and quick deliveries from Disturbia but the consistency in sizing is a bit of a let down. I've recently bought clothes that I've had to return on nearly every occasion because the sizing... See more

Company replied

Rated 5 out of 5 stars

I absolutely love everything on the disturbia website. Whenever I do an order I order 4-5 things and say to myself I'll try these on and send back what doesn't scream YES to me... I haven't ever sent... See more

Company replied

Rated 5 out of 5 stars

Disturbia continues to make clothing with fabric that is beautifully eccentric and wonderful to touch. I'll be back again and again for the products. I also find that Disturbia is easy to work with. W... See more

Company replied

Rated 5 out of 5 stars

I just love the style of combining bohemian and gothic elements. I always find something on Disturbia that matches that style or can be combined that way. The velvety or smooth material, the flowers s... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.4

All reviews

(26,591)

9,158 reviews in the last 12 months

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Rated 2 out of 5 stars

The skirt is way too big

The skirt is way too big. Unable to return it due to restrictions from company. I took the tag off and removed it from the original packaging

July 5, 2026
Disturbia logo

Reply from Disturbia

Hi Katie,

We're sorry the skirt wasn't the right fit. We understand your frustration with the return limitations after removing the tag and packaging. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Love the looks

Love the looks. Easy checkout, quick delivery. Returns also very easy.

July 5, 2026
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Reply from Disturbia

Hi Amanda,

We're so pleased to hear you love the appearance of our products and found the checkout process and delivery to be quick and easy. It's also great to know that returns were simple for you. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Loved my items, a bit longer pls?

Loved my items, but wish vlouse lengths were longer.

July 5, 2026
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Reply from Disturbia

Hello Melanie,

We're happy to hear you loved your items! We appreciate your feedback regarding blouse lengths and will consider it for future designs.

Rated 5 out of 5 stars

Excellent throughout

Ordered two dresses with next day shipping for my daughter to try for a gig. The sizing tool suggested different sizes for the dresses and it was absolutely correct. She chose one and I returned the other - very easy process, tracked throughout and the refund came sooner than expected. Quality was great too. Can’t fault them at all. Would definitely buy from Disturbia again.

July 4, 2026
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Reply from Disturbia

Hello Jill,

We're so happy to hear that our sizing tool was accurate and made the process easy for your daughter's gig! It's fantastic that the return was smooth and the refund came quickly. We appreciate you highlighting the great quality and look forward to your next purchase!

Rated 5 out of 5 stars

Quality of the dress was superb

Quality of the dress was superb. Delivery service was excellent

July 1, 2026
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Reply from Disturbia

Hi there,

We're so happy to hear that you found the dress quality superb and that our delivery service was excellent! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Love!

Love the dress. Order arrived quickly. Bag didn’t work for me (my fault not theirs). Quick & easy return process.

June 30, 2026
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Reply from Disturbia

Hello Trixie,

Thank you for your wonderful review! We're so happy to hear that you love the dress and that your order arrived quickly. We're also glad to know that our return process was quick and easy for you.

Rated 4 out of 5 stars
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Reply from Disturbia

Hello Maria,

We appreciate your review and are so glad you find our fabric sturdy and the patterns great. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Exactly what I was looking for!

Love the clothing! Different materials are being used, so check the details to see if the material is something you like. Disturbia has clothing in many styles, most of which I love and have trouble finding anywhere else.
The website is clear and easy to use, and I received all orders very quickly. Very happy with my hauls, and will definitely order again!

June 26, 2026
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Reply from Disturbia

Hi there,

We're so happy to hear you love our clothing and that you appreciate the variety of styles we offer! It's wonderful that you find our website clear and easy to use, and that your orders arrive quickly. We're thrilled you're happy with your purchases and look forward to your next order!

Rated 2 out of 5 stars

Return item take over 2 weeks and still…

Return item becomes of the quality and sizes. It take over 2 weeks and still no refund. This is the longest return process I ever experienced. I may have to open the case on PayPal.

June 28, 2026
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Reply from Disturbia

Hello Saifon,

Thanks for your review.

I am very sorry that you had not received your refund from us in the desired timeframe.

Having looked into this for you, your returns and refund were processed on the 13th July back to your original payment method, as this was a banking provider, we say to allow 3-5 working days to receive this back with yourself.

Rated 5 out of 5 stars

Great quality!

So many great options to pick from - if only I had a bigger bank account! The items I did order came really quick and well packaged and are such good quality!! They’re exactly as described online and I’m very pleased! Will definitely be coming back for more ☺️

July 1, 2026
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Reply from Disturbia

Hi Rachel,

We're so happy to hear you found so many great options and that the items you ordered arrived quickly and well-packaged! It's wonderful that you're pleased with the quality and that they were exactly as described. We look forward to your next visit!

Rated 5 out of 5 stars

Obsessed with my haul from Disturbia

Obsessed with my haul from Disturbia, the orders arrived quickly, the shipping uplift of the clothes are amazing and I am 100% sure I will be ordering again.

July 4, 2026
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Reply from Disturbia

Hi Lee-Ann,

We're thrilled to hear you're obsessed with your haul and that your order arrived quickly! It's wonderful to know you find the quality of the clothes amazing. We look forward to your next order!

Rated 5 out of 5 stars

Fabulous

Easy website fabulous clothes and accessories fast shipping .
I particularly love how you can use points to get money off !!! Disturbia what’s not to love 🖤

July 3, 2026
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Reply from Disturbia

Hello Nicola,

We're so thrilled you enjoyed our website and found our clothes and accessories to your liking! It's fantastic to hear that the shipping was fast and that you appreciate using points for discounts.

Rated 1 out of 5 stars

Just wouldnt reccomend this shop

In the first place the order was not even shipped and cancelled. I got my money back and i ordered it again.
The order was not as pictured in many ways and seemed not really pricey. Profuct quality was really bad

July 4, 2026
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Reply from Disturbia

Hello Merlin,

Thanks for your review.

We are sorry the item did not match its description and that the product quality was unsatisfactory.

Having looked into your order that you have mentioned, however, you never received this from us due to it being cancelled because of a stock error and then you were refunded in full for the value of this.

Rated 5 out of 5 stars

Honestly I had such a good experience…

Honestly I had such a good experience with Disturbia. It's more expensive than where I was getting my clothes recently but it was worth it. The sizes were reliable (dresses 14, corset tops 16 as I have a larger bust) and the quality good (none have immediately fallen apart). Also they look SO GOOD I have been getting lots of compliments from people and I just feel really pretty in them. My first order arrived and then I immediately ordered my second. It won't be good for my bank account but I would recommend. Top tier.

July 4, 2026
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Reply from Disturbia

Hello there,

Thank you for sharing your wonderful experience with us! We're so happy to hear you love your new clothes and are receiving so many compliments. It's fantastic to know you feel pretty in them!

Rated 5 out of 5 stars

Perfect

Everything fits perfectly as described… the trouser are so cool and the ring looks beautiful. Perfect as always

July 4, 2026
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Reply from Disturbia

Hi Lyanne,

We're so happy to hear that everything fits perfectly as described! It's wonderful that you find the trousers cool and the ring beautiful. We appreciate your continued satisfaction!

Rated 5 out of 5 stars

Great clothing and quality

Great clothing and quality. Will be buying more!

June 14, 2026
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Reply from Disturbia

Hello Pam,

We're so happy to hear that you love the quality of our clothing! We appreciate your kind words and look forward to your next purchase.

Rated 3 out of 5 stars

Beautiful clothes, but not made for all body types.

I absolutely love Disturbia's clothing—the designs are beautiful, unique, and high quality. They are expensive, but the bigger issue is that I only end up keeping around 10% of what I order because the clothes simply don't cater to my body type.

My biggest frustration is the lack of body diversity on the website. Every model seems to be tall and slim, with no petite or plus-size representation. As a result, it's incredibly difficult to judge how an item will fit unless you have that exact body type.

In 2026, brands should be doing better. Please be more inclusive by featuring models of different heights, sizes, and body shapes, and by designing clothing that caters to a wider range of people. Not only would this make customers feel seen, but I'm sure it would also reduce returns. If shoppers could see how clothes look on different body types, they'd be far less likely to order multiple sizes or styles just to find something that works.

Disturbia has beautiful clothes, but until they become more inclusive in both their designs and their representation, I'll continue returning the vast majority of what I buy because it simply isn't made for my body.

July 17, 2026
Unprompted review
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Reply from Disturbia

Hello Amy,

We truly appreciate you taking the time to share your detailed feedback regarding our clothing designs and sizing. It's wonderful to hear that you find our designs beautiful, unique, and high quality. We understand your frustration with the current fit and the challenges you face when trying to determine how our garments will suit your body type, leading to frequent returns.

Your insights into the need for greater body diversity in our website representation are incredibly valuable. We recognize the importance of showcasing models of various heights, sizes, and body shapes to help all customers visualize how our clothing will look and fit. We are actively reviewing our approach to inclusivity in both our design process and our online presentation to ensure we better cater to a wider range of body types.

We believe that by doing so, we can enhance your shopping experience and reduce the need for returns. We are committed to making improvements in this area.

Rated 1 out of 5 stars

Promotions that didn't add up and a bad…

Promotions that didn't add up and a bad customer experience

October 23, 2025
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Reply from Disturbia

Hello there,

Thanks for your review!

Would you please be able to reach out to our Customer Experience team via our online webform so that we can look into the issues that you have faced?

Rated 5 out of 5 stars

Great quality products

Great quality products, excellent designs, will keep coming back

June 30, 2026
Disturbia logo

Reply from Disturbia

Hi Cassie,

We're so pleased to hear that you love our great quality products and excellent designs! We truly appreciate your positive feedback and look forward to your continued custom.

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