Disturbia Reviews 

26,592
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 8,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and artistic designs, often highlighting the beautiful fabrics and overall high quality of the products. Many people are impressed with the prompt and efficient delivery service, noting that items arrive quickly and exactly as advertised. This satisfaction with quality and fit often leads to repeat purchases. However, some customers noted inconsistencies with sizing across different items, making it challenging to find the right fit. A few people also reported specific quality issues, such as damaged items, poor stitching, or materials not meeting expectations for the price. Additionally, some reviewers experienced order delays, issues with customer service communication, or dissatisfaction with having to pay for return shipping.

What people talk about most

Product

Customers generally express satisfaction with the products, often praising the quality of clothing, its... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, unique, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast shipping... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and expressing... See more

Return policy

Clients share ambiguous opinions on the return policy, with some finding the return process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great designs and quick deliveries from Disturbia but the consistency in sizing is a bit of a let down. I've recently bought clothes that I've had to return on nearly every occasion because the sizing... See more

Company replied

Rated 5 out of 5 stars

I absolutely love everything on the disturbia website. Whenever I do an order I order 4-5 things and say to myself I'll try these on and send back what doesn't scream YES to me... I haven't ever sent... See more

Company replied

Rated 5 out of 5 stars

Disturbia continues to make clothing with fabric that is beautifully eccentric and wonderful to touch. I'll be back again and again for the products. I also find that Disturbia is easy to work with. W... See more

Company replied

Rated 5 out of 5 stars

I just love the style of combining bohemian and gothic elements. I always find something on Disturbia that matches that style or can be combined that way. The velvety or smooth material, the flowers s... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.4

All reviews

(26,592)

9,179 reviews in the last 12 months

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Rated 5 out of 5 stars

It arrived quickly

It arrived quickly, the size chart was correct and the item is really nice !

June 27, 2026
Disturbia logo

Reply from Disturbia

Hello Deborah,

We're so pleased to hear that your order arrived quickly, that the size chart was accurate, and that you are happy with your item!

Rated 3 out of 5 stars

Great service, quality could be better

Great service, timely delivery, however quality of product could be better for the price. The seams don’t sit right, particularly around the bust, with the inner fabric rolling to the front. That said, it’s still nice to wear, and a quick stitch to add a closure will fix the issue

June 27, 2026
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Reply from Disturbia

Hello Jennifer,

Thank you for taking the time to share your feedback. We're pleased to hear you appreciated our service and timely delivery.

We're sorry to learn that the product's quality didn't fully meet your expectations, particularly with the seams around the bust. We appreciate you bringing this to our attention and are glad to hear it's still nice to wear. Your comments are valuable and will be shared with our product team for review.

Rated 5 out of 5 stars

Disturbia Is Always My Go To

Disturbia is my go to! But I'm writing this review because of their wonderful customer service. I placed my order in June, my shipment was 3 weeks still a no show, (disturbia orders have at max only taken 4 days to get to me as I don't live far from one of their warehouses). They told me to wait an extra week and once I still hadn't received my package. They expressed a new order to me that same day and I got it with in 48 hours. The people I spoke with on the phone and over email were a delight and prompt.
As for their clothing, the fabric choices vary, but their pricing is always adequate, and the pieces I still have (which is quiet alot) are still in pretty good condition considering I wear often, (my wardrobe is minimal and seasonal).
Their jewelry tarnishes but that's acceptable to considering what it is and cost, but even tarnished they still look great, it just gives the look more edge in my opinion.
I do wish they would expand into night sets that aren't just sweatpants and a T-shirt.

June 17, 2026
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Reply from Disturbia

Hello Jessica,

We are so happy to hear that you continue to choose us! It's wonderful to know that our customer service team was able to assist you promptly and effectively when your initial order faced a delay. We truly appreciate your kind words about our team members.

We're also glad that you appreciate the quality and pricing of our clothing, and we love that our jewellery still brings an edgy look even with natural tarnishing. Your suggestion for expanding our nightwear collection beyond sweatpants and t-shirts is valuable feedback, and we will certainly take it into consideration as we develop new designs. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Quick Delivery. Love the fashion.

June 30, 2026
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Reply from Disturbia

Hi Daniela,

We're so happy to hear you found our site easy to navigate and that your delivery was quick! It's wonderful to know you love the fashion.

Rated 5 out of 5 stars

Disturbia is an absolute FAVOURITE!

Disturbia continues to make clothing with fabric that is beautifully eccentric and wonderful to touch. I'll be back again and again for the products. I also find that Disturbia is easy to work with. When I've had sizing difficulty, they've been happy and very fast in working with me.

June 26, 2026
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Reply from Disturbia

Hi Dawn,

We're so happy to hear you love the eccentric and wonderful feel of our fabrics! It's fantastic to know you'll be a returning customer. We also appreciate you highlighting our helpful and fast service when you've had sizing questions.

Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes, quick delivery!

June 29, 2026
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Reply from Disturbia

Hi Mina,

We appreciate your positive feedback! We're so happy to hear that you love our clothes and that your order arrived quickly. Thank you for letting us know!

Rated 5 out of 5 stars

Good service

Good service, UK supplier, Royal Mail reliable delivery and product was exactly as specified. Excellent.

June 27, 2026
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Reply from Disturbia

Hi Penny,

We're so pleased to hear you received good service and that your product was exactly as specified! It's wonderful that our reliable delivery met your expectations.

Rated 5 out of 5 stars

Positive Exchange Experience

Y’all were really helpful in getting a replacement size to me quickly. I had some problems with the website, but Beth was really helpful by email. I really love the new dress.

June 30, 2026
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Reply from Disturbia

Hi Megan,

We're so happy to hear that you love your new dress! We appreciate you letting us know about the website issues and are glad our team could assist you quickly with the replacement.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Any query you have , gets sorted ASAP. Any return also gets sorted ASAP. Great team work Disturbia. Thank you :) As with any clothes shop, some garments seem better quality than others.

June 18, 2026
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Reply from Disturbia

Hi Marisa,

Thank you for your review!

We're so pleased to hear you've had such a positive experience with our fast delivery and that our team has been able to sort out any queries and returns quickly for you.
We appreciate your understanding regarding garment quality.

Rated 5 out of 5 stars

Everything fit and delivery went…

Everything fit and delivery went smoothly.

June 27, 2026
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Reply from Disturbia

Hi Lena,

Thank you for your wonderful review!

We're so happy to hear that everything fit perfectly and that your delivery experience was smooth. We truly appreciate your feedback!

Rated 5 out of 5 stars

The quality and fit of the harness is…

The quality and fit of the harness is amazing, the whole piece is just stunning! Shipping was fast, I have no complaints whatsoever!

June 30, 2026
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Reply from Disturbia

Hi Leonie,

Thank you so much for your review!

We're so happy to hear that you love the quality and fit of the harness, and that you find the entire piece stunning! It's wonderful to know that the shipping was fast and that you have no complaints.

Rated 5 out of 5 stars

very quick, very friendly, very helpful

Customer support is always answering very quick and is very helpful and polite

June 30, 2026
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Reply from Disturbia

Hi,

We are so happy to hear that our customer support team was able to assist you quickly and effectively. Your kind words mean a lot to us!

Rated 1 out of 5 stars

Never arrived

June 17, 2026
Disturbia logo

Reply from Disturbia

Hi,

Thank you for your review! We are deeply sorry to hear that your order has not arrived and we understand the frustration that will cause. If you could kindly contact us through our customer service we would be more than happy to look into that further for you.

Rated 5 out of 5 stars

Better than the boring stuff on the high street

A good selection of clothes, not your usual boring stuff from the high street norm!

June 30, 2026
Disturbia logo

Reply from Disturbia

Hi,

We're so pleased you appreciate our selection of clothes and find them to be a refreshing change from the usual high street offerings! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Love their clothes

Love their clothes! Great looks, quality and fit perfectly.

December 28, 2025
Disturbia logo

Reply from Disturbia

Hi,

We're so glad to hear that you love our clothes and that they fit perfectly! We appreciate your kind words about the great looks and quality.

Rated 5 out of 5 stars

I Highly Recommend Disturbia.

I Highly Recommend Disturbia.
Beautiful piece of jewellery. Reasonably priced, and well packaged. Fast delivery.

June 30, 2026
Disturbia logo

Reply from Disturbia

Hi,

We're so happy to hear that you love your beautiful piece of jewelry! It's wonderful to know that you found it reasonably priced, well-packaged, and that our delivery was fast.

Rated 5 out of 5 stars

Items arrived quickly

Items arrived quickly, and look great.

June 24, 2026
Disturbia logo

Reply from Disturbia

Hi,

Thank you for your wonderful feedback! We are so pleased to hear that your items arrived quickly and that you are happy with how they look. We appreciate your kind words!

Rated 5 out of 5 stars

Thank you so much for your…

Thank you so much for your profesionalism Disturbia. The satisfaction of your clients is truly in the heart of your business.

June 24, 2026
Disturbia logo

Reply from Disturbia

Hi,

We're so pleased to hear that our professionalism shone through and that you feel client satisfaction is at the heart of our business. Thank you for your kind words!

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