Bought a divan bed with truckle with Worcester mattresses. Excellent product. Delivery experience could've been better. However the two gents who eventually made the delivery could not have been be... See more
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Review summary
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Reviews shaping this summary
Ordered single divan set for a relative on a fixed income. Excellent price compared to major retailers where prices are a least double for the product needed. Had to wait a while for delivery bu... See more
It was easy choosing the bed we wanted despite there being so many options. We were given a delivery period of 7 to 10 days. We were contacted by the delivery company after 8 days and given a deliver... See more
Great company to buy a bed from, free material swatches, then ordered bed last week it arrived today, good quality product well wrapped and delivered by two friendly men who carried it up stairs to a... See more
Company details
Written by the company
Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself. We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs. Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty. Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep. All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!
Contact info
Unit 2-3, Union Mills, Tanyard Road, , HD3 4NB, Huddersfield, United Kingdom
- 01484 260436
- info@divanfactoryoutlet.co.uk
- divanfactoryoutlet.co.uk
4.2
Great
412 reviews
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely ottoman storage bed and dream…
Lovely ottoman storage bed and dream vendor emperor mattress is amazing. Tried few mattresses before with memory foam but this one is truly life saver. Delivered within time and good communication. Ordered second guest bed for our guest room and wife is very happy with bed and the both mattresses. Highly recommended and happy customer
July 27, 2024
Unprompted review
Excellent company to deal with
Excellent company to deal with. Helpful Staff and quick delivery. Thanks
May 13, 2024
ensure that you deliver correct items
You as a company can ensure that you ship out the the correct items to their clients on the first delivery and not after 3 attempts and still get it wrong.and have to keep phoning up and explaining yourself and demanding to speak with senior manager to get results
July 16, 2024
Quality is not good
July 23, 2024
Excellent service
Excellent service. I was kept informed of progress throughout. Delivery was on time and the bed arrived fully assembled and ready to go.The guys who delivered were friendly and efficient. The bed itself is a miracle, so comfortable and easy to use.
June 12, 2024
Bed arrived on time delivered by…
Bed arrived on time delivered by friendly and helpful guy. Storage was just what I needed.
May 20, 2024
Great bed, great service, great price
Exactly what we wanted at a great price and the delivery guys were brilliant
May 13, 2024
delivery was quick
April 22, 2024
Disorganised Delivery team
The purchase and delivery notification was very staright foward.
The problem i had was with the delivery, when they claimed that they had no idea they were dismantling the old bed and assembling the new bed, even though i paid for it. All of a suddden he looked at the paper work and said " O yes , your right i see you have paid for this service" he then asked me if i tools as they didnt have any!!!! Extremely unprofessional. Either they didnt look at the job sheets before the plan the drops or they were just chancing to get out of the extra work. He then went on to say that sometimes if the client is unhappy with them he sometimes chosses not to help them but as i was nice he will take it away. I PAID EXTRA FOR THE SERVICE..... LOL
April 5, 2024
great service
this is a very good bed looks lovely in the room and matress is very comfortable.it is also great that this company frovides two men to dismantle old bed and set up new bed when they deliver .
April 16, 2024
Easy ordering and delivery
Easy ordering and delivery. I ordered the 26cm ottoman bed and shortest bed frame. The bed structure is good (although without the weight of the mattress the top stays up once you set up the pistons) and assembling it was very simple but the bed frame is flimsy. This was twice as pricey as our other bed from Dusk where we had to do more for its assembly and that one is way sturdier and the pistons work more smoothly. I wanted a deeper storage for the 2nd bed to fit some taller items and researched a lot and everything was more expensive - so technically it’s a good buy but if you don’t need deep storage it’s not worth it.
March 12, 2024
Reason for only 3 stars is that when…
Reason for only 3 stars is that when the delivery drivers turned up they had no idea I paid for the old bed to be dismantled and taken away, they didn't even have tools! The drivers were nice guys but the process wasn't very professional.
March 30, 2024
Unprompted review
Responsive Service
Communications with the delivery service and Divan Factory Outlet itself was very prompt and responsive. As a property manager managing private rented properties I have purchased 3 beds with Divan Factory Outlet so far and I have no complaint so far. The service has been very good so far.
March 21, 2024
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