Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane Lovett's cookery demo was an absolute joy - she is so practical, explains everything with simple clarity, and she is very funny. As well as learning some tempting new recipes, Jane shared innumer... See more
Did a Malaysian Streetfood Course with Masterchef winner Ping Coombes What a fun informative and thoroughly enjoyable day Jules Kane and Chelsea Boddenham who run the school are so kind and... See more
Arrived quickly well packaged clean protective paper easy to dispose off. You can just fold and recycle or keep for future use! Unlike some companies that use roughy cut or shredded cardboard which I... See more
Company replied
Company details
Information provided by various external sources
Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.
Contact info
London, United Kingdom
- 0330 333 0351
- info@divertimenti.co.uk
- divertimenti.co.uk
4.6
Excellent
782 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement of favourite oyster opener.
Great value. Was able to replace my oyster knife and Breton clamp for the same price I bought the original from you many years ago, which I head lent to a friend, and unfortunately he broke the knife tip. Wonderful to replace it.
June 22, 2026
Reply from Divertimenti
We are glad to hear you are satisfied with your order. Thank you for sharing this 5-star review and feedback.
Love the raclette
Love the raclette - such a lovely sociable way to eat! Bought a second one and then bought 2 for themselves!
June 21, 2026
Reply from Divertimenti
We love to hear when a customer loves an item so much, they buy it twice! Thank you for choosing Divertimenti and for sharing your 5-star review.
Reply from Divertimenti
Thank you for sharing a 5-star review.
Great products and excellent customer…
Great products and excellent customer service, can be let down by Parcel Force.
June 18, 2026
Reply from Divertimenti
Thank you for this feedback and for your review.
Wrong items delivered
Wrong item delivered. Had to take a photo to resolve the problem caused by Divertimenti and now I have to take this package to the post office. Not a good experience!
June 19, 2026
I didn’t receive my package!
June 19, 2026
Reply from Divertimenti
Thank you for getting in touch with the store about your order. Unfortunately, Royal Mail will not deliver when an address is incorrectly inputted and will return it to straight back to us. Once we receive it, we will send it back out to you immediately with your updated address.
A very efficient customer service and…
A very efficient customer service and great products for the kitchen and home dining.
June 11, 2026
Reply from Divertimenti
Thank you for sharing this feedback of your experience.
A lovely way to learn about a culture and their food.
Clear demonstration by an interesting and engaging cook. Lovely food and wine and a relaxing atmosphere made it a delightful and fun evening.
June 9, 2026
Reply from Divertimenti
We are so glad to hear you had such a lovely time at our recent demo in our Cookery School. Thank you for coming down and for leaving a kind review of your experience.
Great all round except ...
Great all round except on day of delivery item went into sale at £80 cheaper:(
June 17, 2026
Reply from Divertimenti
Thank you for sharing your review. We understand this is frustrating. As an independent business we are consistently shuffling our prices to stand out in a competitive market. Ensure you look out for our emails so you don't future sales and deals.
Excellent speedy service.
June 17, 2026
Reply from Divertimenti
Thank you for sharing your review of Divertimenti.
First class product and delivered…
First class product and delivered promptly and perfect packaging.
June 17, 2026
Reply from Divertimenti
Thank you for your 5-star review and feedback.
Very pleased by the whole process Very easy to order item and received…
Very easy to order item and received promptly
June 13, 2026
Reply from Divertimenti
Thank you for your 5-star review and feedback.
Meeting Dominic Franks
My Daughter a I had a lovely day. We travelled down from Bedfordshire to see Dominic Franks aka Dominthekitchen. We had the mot amazing time. The food and company were exquisite. Thank you for having us. Tracey and Eli xx
June 11, 2026
Reply from Divertimenti
Thank you for coming down to our Cookery School for Dominic Franks Lunch and Cookbook Launch. We are so glad to hear you had such a lovely time and thank you for coming all that way! We look forward to hosting you again in the future.
An amazing Cook Expert gadget
As this was my first experience I wasn’t sure what to expect but when I arrived I was welcomed pleasantly by the staff in charge and briefed about the class. The recipes cooked were to my liking and I enjoyed the food which was delicious and plenty. Very impressed with the multi functional food processor and seemed
easy to use. Will definitely consider buying in the near future.
June 5, 2026
Reply from Divertimenti
Thank you for coming down to our Magimix Demo. We are pleased to hear you had a positive experience in the class and got to see the Magimix Cook Expert in action. Thank you for taking time to leave this review.
Reply from Divertimenti
Thank you for taking time to leave a 5-star review.
Very quick delivery and when they say what time it's arives that time amazing.
Friendly and efficient that's all you you need ,thank you.
June 10, 2026
Reply from Divertimenti
Thank you for this feedback on our delivery services.
Reply from Divertimenti
Thank you for your 5-star review.
Sorry I thought I’d written this
Sorry I thought I’d written this.
Lovely evening with the pressure cooker and Catherine Phipps. We were so well looked after, the girl helping was wonderful !
I tried to find the fissler pressure cooker demonstrated but you don’t stock it. Never mind, I bought a Kuhn Rikon instead.
Lovely class, will definitely do another one.
June 1, 2026
Reply from Divertimenti
We are so glad to hear you enjoyed the recent demonstration at the Cookery School. Unfortunately we are sold out of our Fissler range currently, due to popularity. Thank you for taking time to leave this 5-star review.
Great choice and selection that is…
Great choice and selection that is competively priced and delivered in good time.
June 8, 2026
Reply from Divertimenti
Thank you for your 5-star review and feedback.
Simply very good service & products.
Simply very good. Pompt. Well packaged. Never a breakage. Precisely what one looks for in a on Cookware store - with delicate items. Thank you.
May 11, 2026
Reply from Divertimenti
Thank you for taking time to leave this review of your experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.