Divertimenti Reviews 

782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and aesthetic appeal, with many finding exactly what they needed after extensive searching. The delivery service is frequently commended for its speed and efficiency, with items arriving promptly and well-packaged to prevent damage, even for delicate goods. Reviewers also appreciate the excellent customer service, noting helpful and knowledgeable staff who resolve issues efficiently. However, some customers experienced issues with incorrect items being delivered or packages arriving damaged due to poor packing. A few other people also felt that the sizing of certain products was not as expected or that the packaging was excessive, though necessary for protection.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the high-quality items, such as the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and fast... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent standard of items like... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process very easy and... See more

Service

Customers had positive experiences with service, often describing it as great, superb, and excellent, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more

Company replied

Rated 5 out of 5 stars

Jane Lovett's cookery demo was an absolute joy - she is so practical, explains everything with simple clarity, and she is very funny. As well as learning some tempting new recipes, Jane shared innumer... See more

Rated 5 out of 5 stars

Did a Malaysian Streetfood Course with Masterchef winner Ping Coombes What a fun informative and thoroughly enjoyable day Jules Kane and Chelsea Boddenham who run the school are so kind and... See more

Rated 5 out of 5 stars

Arrived quickly well packaged clean protective paper easy to dispose off. You can just fold and recycle or keep for future use! Unlike some companies that use roughy cut or shredded cardboard which I... See more

Company replied


Company details

  1. Countertop Store

Information provided by various external sources

Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

782 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(782)

610 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I'm really impressed with the customer service at Divermenti., swift decision making ,excellent communications, resolution all seamless and with out fuss.
It is my opinion some other retailers could benefit from lessons from them, I recieved a first class service and intend to shop with them again.

March 13, 2026
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Reply from Divertimenti

Thank you for such a kind review regarding customer service at Divertimenti. We look forward to you shopping with us again.

Rated 3 out of 5 stars

Nice afternoon but not really hands on

It was a lovely afternoon but not really much of a hands on baking experience. We watched a Victoria Sponge being prepared and then made 7 scones between 2 people.!!!!This meant that there was just one bowl of dough to prepare which you had to take turns to stir etc. So we had literally 1 or 2 single scones left to bring home as the rest were used as part of our afternoon tea. This was a shame , as I do feel that allowing a bowl for each participant and each making 7 scones would have been so much better and better value for money..
However 3 stars because the venue was lovely, the baker demonstrating was absolutely excellent ( and I did learn some new things) and the staff in the shop were also wonderful.The afternoon tea itself was also lovely as were the people on my course. So for those things I would give 5* but for the ‘baking ‘ as a hands on experience sadly considerably less.

March 13, 2026
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Reply from Divertimenti

Thanks for your review — we really appreciate the time you took and glad to hear you loved our new cook school. We are always looking to improve so have shared your comments with the cookery school team.

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Items always arrive quickly, and several of my very favourite and most-used kitchen items have come from here.

March 13, 2026
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Reply from Divertimenti

Thank you for continuing to choose Divertimenti and for your 5-star review.

Rated 5 out of 5 stars

Received pasta board and rolling pin…

Received pasta board and rolling pin but no teatowels company promptly amended omission thank you!

March 13, 2026
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Reply from Divertimenti

Thank you for your review, and we’re really sorry to hear that your tea towels were missing from your order — we completely understand how disappointing that must have been.

As soon as this was brought to our attention, our team arranged for replacement tea towels to be sent out to you straight away.

Rated 5 out of 5 stars

Fantastic cookery class with Dipna Anand at Divertimenti Cookery School

Had a wonderful time attending the 'Brilliant Gastro - Punjabi Masterclass' with Dipna Anand, beautifully organised by the Divertimenti Cookery School. Learned a lot and thoroughly enjoyed it. A big thank you to Jules and Dipna!

March 20, 2026
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Reply from Divertimenti

Thank you for reviewing your experience at our cookery school. We are glad to hear you had a lovely time.

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate, purchase process was simple and package arrived on time and item was well protected

March 13, 2026
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Reply from Divertimenti

Thank you for taking time to leave feedback and a 5-star review.

Rated 5 out of 5 stars

Great event at Divertimenti

Great event at Divertimenti with delicious food, wine and great atmosphere

March 18, 2026
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Reply from Divertimenti

Thank you for leaving a 5-star review about your experience at the Divertimenti Cookery School.

Rated 4 out of 5 stars

Beautiful item and great service

Beautiful item thank you! The first bowl arrived broken but Divertimenti replaced it and the second one was lovely. Thank you!

March 10, 2026
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Reply from Divertimenti

Thank you for taking time to leave feedback on your experience and the resolved issue.

Rated 2 out of 5 stars

Bought items that weren’t actually there!

I bought several items online in their sale and paid, but a few days later I got a phone call to say almost all of the items were not in fact in stock! The person who rang was extremely helpful but it was fairly inconvenient and I’m not sure why they showed up on the sale page?

March 16, 2026
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Reply from Divertimenti

Thank you for your continued support of Divertimenti. We understand how frustrating this must be, and we sincerely apologise for the inconvenience. We have raised this with our team to ensure our stock levels are fully accurate going forward, helping to prevent this from happening again.

Rated 5 out of 5 stars

Excellent fish & knife skills cooking evening

A fantastic evening of life skills and confidence building to prepare a prawn pho, Thai sea bass with finely chopped slaw and fruit platter. The trainers were energised and experienced. We learnt how to fillet fish, de-vein prawns and chop fruit and vegetables more expertly than we had before.

March 9, 2026
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Reply from Divertimenti

Thank you for taking the time to publish a review on your experience at our cookery school. We are happy to hear you had such a lovely time.

Rated 5 out of 5 stars

Superb always

Great company - fantastic sale prices and always well made products

March 13, 2026
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Reply from Divertimenti

Thank you for your kind feedback and 5-star review.

Rated 5 out of 5 stars

Wonderful book launch and tasting

Wonderful book launch and tasting. Entertaining lady presenter/book author.

Very good quantity, quality and variety of food to taste.

We brought the book and look forward to trying some recipes.

March 6, 2026
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Reply from Divertimenti

We are happy to hear you enjoyed your time at the cookbook demo. Thank you for taking time to leave a review.

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