Dixa Reviews 13

Great experience, helped me with my issue right away.

We’ve been using Dixa for over 5 years as an online sports retailer, and it’s been a fantastic partner throughout our growth. The helpdesk team is genuinely supportive and always on hand when we need help, they are knowledgeable, friendly, and quick to respond.

The platform itself has evolved massively over the years. It’s great to see continuous development, with new features regularly rolling out and meaningful improvements that actually make a difference day to day. The growth and improvement of Dixa is genuinely exciting, and it’s clear they listen to their customers.

A reliable system backed by a brilliant team!

Awesome experience! Great Customer service....

I always receive very helpful answers and tips from Dixa team. Their support is extremely professional and kind. Their technical team fixes all the bugs that I report quickly and efficiently. :)

It is an amazing application and truly made it much simpler and more efficient our companie's communication, internal and external.

Stay away from Dixa. They make big promises, but the software fails to deliver on any of them. The UX/UI is cluttered, unintuitive, and frustratingly slow for agents to use. Overall, a huge disappointment to the point that we switched to Zendesk while paying for Dixa because it was simply not fit for purpose.

As a company operating in 2025, we find it outdated that a software provider still enforces a one-year binding contract along with a three-month notice period for termination. Equally inflexible is their requirement to pay for a minimum of six agent licenses, even during off-peak periods when we only need four. This lack of adaptability does not align with the seasonal nature of our business. Furthermore, their telephony pricing model feels obsolete — charging per minute for inbound calls is a practice we consider outdated, as most modern providers now offer a low, fixed-rate pricing structure.

Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues. There was no customer service to help us at this time, because our company's opening time is earlier than Dixa's

System Reliability Issues
By the third day, a system malfunction on Dixa's end left us unable to use the platform for 2-3 hours. This kind of unreliability is a major concern for us.

Development and Integration Difficulties
We were promised a React-Native solution for their chat SDK, but it wasn't as straightforward as expected. We had to write custom code to connect the Android and iOS SDKs to our app. The API documentation was poor, and their documentation is not up to date, resulting in some features not working.

Customer Service Concerns
The customer service has been very disappointing. Responses are slow, and sometimes there's no response at all. Recently, we were told our issue hadn't been addressed because the team was busy with a new feature release. This lack of attention is unacceptable.

Our designated account manager is ignoring our emails, and we have to rely on customer success.

SMS / MMS
We've told Dixa how important the text message channel is to us, now after onboarding and a lot of testing we're told they don't support MMS messages, which is way too late to inform us of critical information.

All in all
I cannot recommend Dixa based on our experience. The onboarding process, system reliability, integration challenges, and poor customer service all show that the service falls short of professional standards.

WARNING - Do not choose this platform

DiXa's platform might seem nice on the surface but its system is flawed, lacks essential customer service functionality and has so many bugs.

It is vastly overpriced and the company is trying to bind and auto renew customers license. It is not even possible to remove your own credit card for their platform...

There are much better systems out there.