Awful ordered some paint through these guys via Amazon. when the paint didn't arrive the customer service was slow and not very good. I had four parcels go missing on the same delivery this was the on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just started using DIYDIRECT.CO.UK - quite impressed with service. Goods turned up just over 24 hours after order. All good and decent price. Comms were pretty good, and courier was Royal Mail, ord... See more
Company replied
Poorly described on the internet, the two tap cartridges arrived OK and, with luck, might be useable. A better description in the promo ads would give potential buyers some confidence in placing an o... See more
Company replied
Brilliantly simple to order and received parts the very next day, just before i was leaving to goto the job that I needed them for. DIY Direct had 30mm masonry tool blades that fit a multitool wh... See more
Company replied
Company details
- Do-it-Yourself Shop
- Hardware Accessories Store
- Hardware Store
- Light Bulb Supplier
- Safety and Work Wear Store
- Woodworking Supply Store
Information provided by various external sources
DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop.
Contact info
United Kingdom
- customer.services@diydirect.com
- diydirect.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Good reliable service
July 1, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Great site for all DIYers
Great site for all DIYers. Good range of products at reasonable prices. Would use again. Recommended.
June 19, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it.
Great service
June 14, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it.
Great response
Sorry Item had been delivered on time....staff failed to put parcel in a visible place.....
DIY direct acted very quickly and resolved my query.
June 14, 2022
Reply from DIY Direct
Thank you for taking the time to amend this review, we are very glad that we were able to help and that your order is safely with you.
The curtain rings are good quality and…
The curtain rings are good quality and slide well. The website is easy to use and delivery was prompt. I would definitely shop at DIY Direct again.
June 13, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Exactly what I wanted arrived ontime…
Exactly what I wanted arrived ontime cannot fault in anyway
June 13, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Excellent service
Excellent service - thank you!
We ordered some hinges which were too small. The package was returned and after checking a full refund was made by DIY. Most helpful and efficient
June 13, 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Excellent service ⭐️⭐️⭐️⭐️⭐️
June 13, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Correct product (toilet seat spares)…
Correct product (toilet seat spares) arrived on time. Good price. Thank you.
June 12, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Excellent sevice
June 12, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Found the exact product I needed at the…
Found the exact product I needed at the right price, and delivered very promptly. Will use the service again. Thank you.
June 9, 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Good service, Good product.
Good service, good product, let down slightly by the compartment box. By the time the product arrives through the post the smaller washers have migrated all over the place into other compartments, needs a thin pad inside the box.
June 9, 2022
Reply from DIY Direct
Thank you for your feedback and for taking the time to leave us a positive review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Good service prompt delivery
June 7, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.