Awful ordered some paint through these guys via Amazon. when the paint didn't arrive the customer service was slow and not very good. I had four parcels go missing on the same delivery this was the on... See more
Company replied
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See what reviewers are saying
Just started using DIYDIRECT.CO.UK - quite impressed with service. Goods turned up just over 24 hours after order. All good and decent price. Comms were pretty good, and courier was Royal Mail, ord... See more
Company replied
Poorly described on the internet, the two tap cartridges arrived OK and, with luck, might be useable. A better description in the promo ads would give potential buyers some confidence in placing an o... See more
Company replied
Brilliantly simple to order and received parts the very next day, just before i was leaving to goto the job that I needed them for. DIY Direct had 30mm masonry tool blades that fit a multitool wh... See more
Company replied
Company details
- Do-it-Yourself Shop
- Hardware Accessories Store
- Hardware Store
- Light Bulb Supplier
- Safety and Work Wear Store
- Woodworking Supply Store
Information provided by various external sources
DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop.
Contact info
United Kingdom
- customer.services@diydirect.com
- diydirect.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Good price and quick delivery
June 7, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Needed some polished SS plates for my…
Needed some polished SS plates for my boat arrived quickly and great quality
June 7, 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Good stock of highly desired but discontinued items
Pleased to find spares for furniture bough from B&Q a decade ago
June 6, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
First time User
First time I have used DIY Direct and was very pleased , no fuss and speedy delivery.
Would not hesitate to recommend you to my friends.
June 3, 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Excellent service and quick delivery
Excellent service and quick delivery. Highly recommended
June 2, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Good service.
June 2, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a positive review, we really appreciate it.
Excellent service
June 1, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Just what we ordered
June 1, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Excellent service.
May 31, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Cheap and fast delivery
May 31, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Environmentally Unfriendly
Contents great as expected, packaging completely covered in adhesive tape badly applied, In order to recycle the cardboard I had to remove approx 4 metres of adhesive tape! Very environmentally unfriendly!
May 19, 2022
Reply from DIY Direct
Thank you for your feedback. We try to minimise packaging material where possible but unfortunately the item you ordered requires extra to ensure safe transit, so it can be difficult to strike a balance.
Good service
May 16, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a positive review, we really appreciate it.
Great choice
Absolutely brilliant company. Great choice - hadn’t been able to find item in larger stores. Will definitely use again
May 15, 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return!
Creosote Fence Preservative
Excellent product and good price. Speedy delivery and we’ll packaged. Many thanks.
May 15, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Good alround service
I have now ordered twice from DIY Direct and on both occasions my order was delivered swiftly. I will have no qualms about using them again in the future. I'm sure it won't be long until my next order.
May 14, 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return!
Fast & efficient
Fast & efficient. Perfect transaction from start to finish, this is the place to get your items needed, no nonsense company.
I won’t use anywhere else as this is perfect for me.
Thanks DIY Direct for good old fashioned service……the way it should be :-)
May 14, 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
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