Diypoolsandspas Reviews 142

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the smooth and professional process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the fantastic customer service, with questions being answered promptly and thoroughly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and responsive. Reviewers consistently praise the team for... See more

User experience

Users describe positive interactions with the user experience. Many customers report a smooth and easy... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being a... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick responses to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

jThe DIY team has been great at getting our design just right, changing things we needed changed, and doing things in a very timely manner. We are awaiting approval from our local planning department... See more

Rated 5 out of 5 stars

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to u... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials... See more

Rated 5 out of 5 stars

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Be your Own Pool Builder

Saving money is easy. Use this company and you can save thousands on your dream backyard. It was such an easy process and they walk you through each section so you know exactly what to do and when to do it. Good luck.

March 26, 2025
Unprompted review
Rated 4 out of 5 stars

Vision comes to life

I had a vision of my pool in my head and tried to articulate it using 2D drawings. After a few revisions, we got to a point where the 3D design they returned was exactly what I had in my mind. There were even some things they did that were better than what I had imagined.

March 13, 2025
Unprompted review
Rated 4 out of 5 stars

Good design process

The design process is good and gave me a chance to modify until I was happy with it.
Design team made some minor errors which cost me another week for review. I wasn't sure how critical these items were so I requested the changes. Rhea county is pretty laxed as far as Inspections go so I hope minor discrepancies wont be an issue.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Dream backyard

Working with DIY is like having a professional with expert advice and tips in your back pocket. Love how the team explains every step of the way. Excited to get my project going now that all my inspirational photos have collectively been incorporated into our dream backyard.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you DIY for your continued support!

The support we have received from the beginning has been stellar. It is important to remember that communication is the priority during the entire process and don't rely on your own understanding for anything. We are slowly following the process but feel like it was well worth our investment to have the DIY team on our side.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good Stuff so far!

So far, the process has been smooth, and the team has answered all of my questions. The design looks great, and I’m looking forward to continuing!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company! Great Service!

We have been wanting to build our dream pool and when we came across DIY Pools, we knew this is the way we wanted to go. We had control over who we hired and most importantly, would save money. Everyone at DIY Pool was very knowledgeable and helpful. They were quick in responding to our questions. We can't express how grateful we are to have found DIY Pools and would definitely recommend them for your pool build.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

This is a great Solution

This is an excellent solution for saving money on your dream pool! The DIY team is fantastic to work with and made the entire process smooth and enjoyable. Their expertise and dedication to the project really shine through, helping you create exactly what you envision without breaking the bank. Highly recommend their services!

February 24, 2025
Unprompted review
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Reply from Diypoolsandspas

Thanks Jason! It's a pleasure helping you and your family save thousands on your dream pool.

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