DIY Wall Panelling Reviews 

Unfortunately, we have had no contact at all regarding delivery despite numerous emails , telephone calls etc. We haven’t managed to speak to anyone to let us know when we can expect our delivery. My husband emailed and added a message at the time of the order,as specified on their website, as he needed them to arrive this weekend (still giving 2 weeks notice ) as he has taken time off work to do the bathroom. Nothing! Nada! Terrible , terrible customer service.

Untrustworthy & Unreliable - AVOID!
Truly Appalling customer service - AVOID at all costs or suffer!

I first emailed them on 30 November 2024 and I got zero response.

I then emailed again on 11 December 2024 and got zero response.

I then called a week later and an apologetic lady said I would get a call tomorrow.

All of December disappeared and zero response.

I then emailed again on 20th January and got apologies and was told I would get a response the next day (21 January 2025) and ..... yes zero response.

I hate write in this way but these are untrustworthy and unreliable cowboys based on my experience and I want others to avoid my fate. Had I actually placed an order I dread to think the problems I would have had to endure.

DIY wall panelling seems to be an example of one of those companies that has a flashy website but has no professionalism or infrastructure ... like a hoax company.

I have edited my review because my issue was resolved after leaving a bad review. It shouldn’t have come to that but they did resolve quickly after that. I understand they’d had a surge of orders they couldn’t keep up to. I suggested they contact all orders to advise of a delay rather than radio silence. Always try to support small business so hopefully it’s a one off.

(Previous review….Website confirms they'll deliver within 1 week of order. That was 3 weeks ago and they have not replied to any of my queries to ask when I'll receive my order)

From the initial contact through to the delivery and customer service has been excellent. The precision cutting was to the exact requirements. The delivery was when stated and the boards were carefully packed ensuring no damage. The follow up was of a very high standard. I would recommend

AVOID! SCAMMERS! They take your order and then fail to deliver without any communication. Numerous unanswered phone calls and emails later and still no panelling! Trading standards have been made aware via citizens advice who are investigating these con artists!!

I feel the panels are good quality and very reasonably priced. I have given 4 stars as ordered twice and both times had to chase for delivery dates.

I recently ordered some panels from DIY wall paneling for some tongue and groove, and I can confidently say it was an excellent experience from start to finish. From the initial consultation to the final delivery, their team was professional, responsive, and incredibly helpful. They took the time to answer all my questions and provided clear guidance, ensuring I felt confident in my choices.

The product itself was exactly as described—high-quality and beautifully crafted. It arrived on time, perfectly packaged, and in flawless condition. Installation was straightforward, and the panels have completely transformed the space, giving it a fresh and stylish look.

What stood out the most was their attention to detail and commitment to customer satisfaction. It’s rare to find a company that combines great products with outstanding service, but DIY Wall Paneling truly exceeded my expectations. I highly recommend them to anyone in need of reliable wall paneling solutions.

Sadly the positive reviews of the company do not reflect my experience at all.

Ordered over Christmas hoping to get some decorating finished in the new year; the advertised “within one week delivery” on items listed on the website was a big appeal as the installation of the panels is holding up other work. Three weeks, multiple unanswered phone calls and unanswered emails later I’ve received nothing.

First time I’ve ever had to initiate a charge back through bank - they don’t reply to emails to get a refund directly - AVOID!

Perfect condition and well packed.
I was a bit stressed about delivery because it was in the Christmas rush but the customer service responded immediately and reassured me. They arrived on time and I was impressed how well they were packaged so there was no damage. Would use again.

Great company to deal with, friendly and helpful staff and great products

Excellent quality panelling. Great communication. Slight delay in delivery but the communication was spot on and the issue resolved straight away. I would have no hesitation in using again.

The panels look fantastic they are exactly what we wanted.

Delivery took longer than we expected - we had to contact company to chase it up twice Natalia responded to emails very promptly.

The quality of the product was very good. I had a delivery query and it was sorted very professionally.

does what it says, easy and really good quality

Ordered and paid for wall panelling on the 14th November, have not heard a peep from this company since. Have emailed on the 21st and 25th asking for an update both remain unanswered as have calls. Not impressed and won't be using again. Thankfully can reverse charge.

Great customer service. Panels arrived promptly. Excellent product.

Great product and great company to deal with.

Panelling as expected. Capping a bit disappointing and unimaginative. Should take account of the period nature of the product.
Delivery as expected.

Product great, price reasonable.
Lost a ⭐ for slow delivery.
Next day or at least 2 days is reasonable.
Nearly a week is poor.