DJ CITY Reviews 

Terrible service.
Ordered $1000 speakers, waited 2 and half months no emails or calls from the site.

They still hadn't shipped them out claiming I needed to go check the $ they deposited into my account to make sure the transaction is "legit".
I find that ridiculous as I had spent $1599 on decks at DJ city and they never made me do this.

Currently in a refund war unless they ship my products out.

Took my money never sent items. Don’t respond to any contact methods.

Avoid

Absolutely terrible online store management and customer relations. I bought a $420 interface online as it said they had multiple items in stock. After not sending any confirmation email I called up and asked if i could just pick it up in person, they then proceeded to tell me that there wasnt any of this item in the country and that there would be a two month wait. After two weeks waiting for my refund that they illuded to they won't write back to my emails or even answer their call centre phones... unbelievably poor service, borderline scam! I'm still unsure I will even get my money back. I'm sorry to say this but DO NOT SHOP HERE! I will continue to write these reviews until I get my refund.

Ordered $700 of gear on the 10/4
Debited from my card on the 14/4
Received an email saying they wont ship it until I see some tiny credit transaction on my card in 1 to 3 business days - its their " security confirmation" - spoke to the bank and they have never heard ANY company doing this
After three emails and 3 business days later ( no mystery transaction )they refused to ship it and there is radio silence . I have reported it to VISA as fraud..waiting for the outcome

I've had a great experience with the staff of DJ City's Smithfield store. Though I should note that calling them at all is pointless because they never pickup, I do understand as essentially everytime I have visited the store they have been busy serving other customers.

Ok where do i start this company DJ CITY is the worst of any company going around.DO NOtT
buy a single item off these guys. Their customer service is NON EXISTENT.
They dont answer phones.
They dont Return Emails.
THEY TAKE YOUR MONEY and from that point see you later.
I bought a 12 PA speaker i recieved it 3weeks later with the speaker cone hanging out of it.
The shop changed it over for a new one after taking it home and unpacking screws were missing from the back plate scratches were covered up with black paint yes it was a return .
These sort of company need to go into liquidation as it brings down the reputable companys doing the right thing.
It would be a blessing if all their stores closed and the company was liquidated.
Very Very unhappy customer.
Cheers Mike.

Purchased a few items and product wise they were good
Unfortunately the service was terrible and wasn’t able to speak to anyone over the phone as it just continued ringing out. Left a message at the main store and nobody called back.
Send a handful of emails and with finally a reply saying your item has been shipped (over 2 weeks after purchase)
Would not recommend

The worse purchasing experience of my life. Don't do it, do yourself a favor and go somewhere else, cheaper isn't always better!!!!

Ordered a pair of monitor speakers from them. They arrived defect and are extremely noisy. Sent them back. The store claims they "can't hear" the noise and sent them back to me, refusing to replace or fix.
I can now go and find a lawyer or sit on damaged speakers.
There seems to be method in doing this if you read the other review about this store. This is a borderline fraudulent operation that should be shut down by authorities.

DISAPPOINTING EXPERIENCE WELL BELOW EXPECTATIONS. Bought a product from Dj City and was concerned when I got it that it would not do what I wanted it to do. When I rang you could not get through to technical support - it just records a busy number with no queuing system. Eventually got through to someone instore by selecting a different number. I inquired about what I was trying to use it for and pretty sure the information I was given was wrong. When I asked to return it I was advised that they do not do returns. On top of that, the item was posted in a TAPED GARBAGE BAG!! with no protection.