DJI | Hasselblad - Birmingham Reviews 15

after I made a quick phone call to make sure they had the item in stock I then placed an order .

Excellent service quick delivery no complaints . 

I have had my Neo and Mini 4 Pro from the
Brum store. Brilliant service from Jack who is staff there. Sorted me out with both. Service and knowledge second to none with a retail product that is the best of the Best

I recently visited the DJI store for a pocket 3 and while the equipment itself is absolutely top-notch and the staff are fantastic — knowledgeable, friendly, and very helpful — the overall experience was seriously let down by the store environment.
The store was freezing cold, with both doors fully open the entire time. It was extremely uncomfortable and honestly unpleasant to stay inside for more than a few minutes. I genuinely felt sorry for the security guard having to stand there in those conditions. It’s not fair on staff or customers.
It’s a real shame because the products and team are excellent, but the store needs proper heating and better management of the entrance. Until that’s addressed, it really impacts the overall experience.

Service and technical knowledge of the staff is second to none.
Dji all the way

Staff are wonderful, service is always on point, however my only gripe is how freezing cold the shop is. Everyone looks cold! Why is there no heating? I really feel for the staff.

Amazing DJI avata 2!! And the delivery’s was less than 24hr Thankfully ❤️

This is a good bit of kit as I have my camera fixed to my motorcycle helmet, and this lets me start/stop recording with a visible display, that said I wish there was a hard bracket I could fit to my handlebars.

After much thought I travelled to the flagship store in Birmingham to purchase my new DJI drone.
At exactly 10am the shutters rose and I was welcomed by the store security and escorted into the shop.

I had a very pleasant experience and purchased my Neo 2 more combo 👍🏼👍🏼

Went into the Birmingham shop on two occasions recently purchasing a DJI Pocket 3 and OM 8 Gimbal along with accessories both times served by a wonderful member of staff named Ying who very had a great personality very knowledgeable and patient whilst I decided what I wanted. Definitely will return when I saved up some more pennies a must get yourselves down there

Amazing customer service from the store in Birmingham,UK

A Brilliant Experience — Thanks to Han!

I bought my DJI Neo drone last year, and like many boys’ toys, it sat unopened on my desk for months. Partly because most of the holiday destinations we visit don’t allow drones, but mainly because I found the setup instructions a bit daunting.

Then one day, walking down Corporation Street, I spotted a store I didn’t immediately recognise as a drone specialist — but I’m so glad I walked in. I was greeted by Han, who instantly made me feel at ease. He introduced me to the same model I owned and took the time to give me hands-on training.

Han was absolutely fantastic — patient, knowledgeable, and diplomatic — treating my lack of understanding with real care and encouragement. I left the store not just confident but genuinely excited to finally take my DJI Neo out for a proper flight.

Thank you, Han, for your time, professionalism, and passion. You turned a boxed gadget into a hobby I can’t wait to explore!

Took my Osmo Action 5 Pro in store today and Jack fixed the problem in no time. The staff in store are always friendly and will answer any of your questions. Great store and great staff. Thank you

It was fantastic, and wasn’t sure if I needed that dorm, but it was the best ever choice Ive done and loving it so much

Oh it was Westfield London store,

Straight to the point no fluff… there are some days you are not in the mood for an Easter egg hunt… thankfully DJI are not that…. I wanted a pocket 3 care refresh. So went on home page… in three clicks I was at checkout… next I wanted to know about the mavic drones… straight forward… HOWEVER. There is no way of getting direct email to support/customer service/ to ask generic questions/legals/regulations (that is not a live chat or telephone….) call me old school. But there is still a place for emails… h I had to google this one…

I really enjoy DJI’s products and find them extremely useful for filmmaking. I’ve recently shot two short films using a Mini 3 and Osmo 6 gimbal; however, the in-store experience is quite a letdown.

First of all, it’s difficult for me to even get in the store. My local Birmingham store has a restriction, disallowing anyone under the age of 18 to enter without an adult, and considering I do all my shopping without an adult, it really doesn’t help. I completely understand it’s for theft prevention, and I also understand stopping school kids who look like they’re going to cause trouble, but when you have full reason to be there to purchase something, it’s extremely annoying. A few weeks ago, I tried to enter with a friend, both of us being 17, because we had just come from a shoot and I wanted to upgrade my gimbal to the new Osmo 7. Despite telling the security guard I was there for a purchase and had the product with me to show him, I was unable to gain entry.

Apart from the difficulty to get in, the in-store experience is pretty good. The staff are friendly and happy to help, and the store is generally organised. Unfortunately, however, most of the display products are dead and are rarely charged, so interacting with them to see how they function is quite challenging.

I hope the experience improves over the coming months and maybe just have a maximum capacity policy to prevent large groups from entering. Considering all products are locked and tied down, and that there’s a security officer at the door with a barrier in place, I don’t think the current rule is as much needed.