Dk Boohoo Reviews 

Happy to deliver from multiple warehouses but THE WORST Customer Service I have ever experienced for returning. Asked to send to multiple warehouses, told to keep POP, rang alarm bells but did everything I was told. Initial return to them directly has taken 4 weeks. Additional return to one of their partners I have now sent proof of postage and proof from InPost that it has been received by them...multiple times, 10 days later I am still waiting for acceptance of receipt of parcel and additional return

If I could give no stars I would after not receiving my refund or any replies from the non existent customer service team I have decided to go to small claims court OH they do reply to trustpilot 😡

Great range and fast delivery. Returns are free and paperless.

When you feel the clothes it surprises you because it's a material you automatically think is low quality. I've bought ankle length bodycon dresses and they all have this stretchy spandex feeling. It looks good on my body but usually bodycon dresses are soft and stretchy like leggings material.

I won't buy from here again, I get better quality for a lower price with Chinese online shops like SheIn and Aliexpress

Excellent every time. If in doubt size up. Free returns made very easy. Pay 11.99 and free express delivery for the year.

I recently ordered some clothes for my young daughter from boohoo. There was a 70%discount on the day I ordered. I checked out and applied the discount in the promo box yet when it went through it didnt give me the discount. I have contacted boohoo to ask why and they have said that they cannot honour the discount as it shows that I didnt apply it..It was applied else how else would I have known there was a discount on that day and how would I have known what the promo code was!! Shocking customer service and a RIP off..do not buy from boohoo!!!

According to Baahoo CUSTOMERS lie!! First & last time I will order from this company! Paid for NEXT DAY DELIVERY received notification from the equally bad company HERMES stating my parcel would arrive between 3-5pm NO DELIVERY, then received a further notification stating they had attempted delivery at 6.35pm LIARS! Emailed Baahoo straight away requesting my NEXT DAY delivery charge be refunded as NO delivery let alone an attempted delivery was made! Baahoo has refused to refund my postage and woukd rather believe HERMES!! I have electric gates that automatically send notifications to phones & flash up on the tv’s plus CCTV cameras automatically record when ANYONE comes within a metre of our property! I have offered Baahoo proof of NON DELIVERY!

I will now contact Trading Standard as how many other customers have this appalling company ripped off?!!

It’s principle DON’T accuse your customers of lying!!

AVOID AT ALL COST I will NEVER use such a faceless company again! Well done Baahoo! I’ve ticked tye box to let Baahoo know no doubt I will receive the bog standard cut & paste response now!

Terrible sizing terrible customer service wont use this or any of its sister companies again

I’ve ordered from boohoo loads of times and have never had an issue. However I received a dress with a faulty zip (it happens). I was quite upset as i needed it for my holiday which was in a few days. I messaged their instragram page and a lovely customer Assistant called haseeb replied and arranged for a new dress to be sent and that it would arrive in time for me with no extra charges! Can’t thank haseeb enough 💕

Cant seem to follow a simple instruction delivered to wrong address twice customer service is sh###

Ordered and paid for next day delivery with precise time slot. My order did not arrive in the time slot selected or at all for that matter dispute them assuring me by email that it would. When I contacted them by email to advise no delivery was made I was basically called a liar and they wouldn’t even look into anything nor did they escalate my complaint as requested serval times.

Service was horrible, Do NOT buy anything from them!

Placed two orders. Neither has arrived, second one hasn’t even been shipped yet although it clearly states 6 working days. I contacted customer service and they said I had to wait until the 28th of March which would then make it one month after I placed the first order. That one had a 4-6 day delivery time... zero help from customer service and no product but money has gone out for both orders. So cannot recommend this company to even my worst enemy

Wish there was a negative button to press. Both my orders did not arrive on time, next day delivery service paid for. I contacted them on Facebook Messenger because this seems like the only way to get a quick response from Customer Service. I was told the order waa held up in another city due to Road work which was hilarious because the tracking showed items left warehouse from 7am. The adviser told me the order may still arrive up to the delivery window closure of 9pm. I waited and nothing arrived so contacted CS again, then asked for a redund because I no longer required items because I would be on my holiday the next day. I recieved an enail in the morning to sau item was on its way to my office 🙄🤔 so contacted CS again to let them know again, I will be on my Holiday and ask for a redund again because items no longer needed.

7 days later no redund, so I contacted them again, then lovely customer adviser Bethany apologised and told me because I returned the items I would need ro wait until after the item arrived back at store before refund is applied. I was very surprised that I had to wait for my money to ve returned when they did not provide service paid for, next day delivery

In the end they applied refund but not full because apparently I need to pay for non delivery.

I contacted them again to ask for the delivery cost that i paid for that they did not provide to be refunded also because this was not ny mistake.

Its worst level of service

Love the customer service!
So i paid for next day delivery to Denmark and sadly it didn't come on time.. so boohoo payed me back the money i used on next day delivery.
They overall have a friendly tone and make you feel valued as a customer.
Big thumbs up.

I would have given this review a minus 10 if I was able to.

I have only ever ordered from Boohoo twice, and had no problems, in fact I was really impressed. However I am not exactly sure what has happen over the past few weeks as I would describe the service as way below standards, extremely poor! I so wish that I had read the reviews on this company before I placed my order.

On the 4th December. I ordered a jacket from Boohoo, at the time there was no indication that it was out of stock. On the 10th December I received an e-mail saying that it had been cancelled either at my request or due to no stock availability. I wasn’t happy, but I went back into the system and checked the stock levels, and I could see that there were still a handful in stock, so I placed another order thinking that maybe the first time it had something to do with my payment method. The order was confirmed, but 20 minutes later I received another e-mail to say that yet again the order had been cancelled without any explanation. I definitely knew at this point that this had nothing to do with my payment.
I went back into the system, to see if there was a similar jacket, and I found one that looked quite similar. This time I made double sure that I checked the stock levels before pressing the button, there were 9 in stock, so I paid for next day delivery. (Incidentally after I placed my order I went back into check and there were 8 in stock, which indicated that mine had been allocated).

The following day I received an e-mail saying that they were unable to honour the next day delivery, but that they would refund me, and that the jacket was still on the way but by standard delivery.

Surprise surprise on the 13th December I received another cancellation e-mail, again saying that they had received my returned order, and would refund me! I was so angry at this point, I tried to find a customer service number in order to call them, but apparently there is no way of speaking to some-one directly, so I filled out a complaint form on their website, only to receive a standard computerised e-mail about UK returns!!!
With persistence I Eventually I received an e-mail from their customer services department apologising and basically said that the items were not in stock, hence why they had been cancelled! Apparently I have been refunded for all of the orders that I had placed, so I am hoping that this is the case, as I have not had my bank statement as yet. If for some reason I don’t receive my refunds, I will be taking this straight to Trading Standards! Because I cannot believe how incompetent they are. It really does not take a genius to work out that if an item is not in stock, you remove it from the website, otherwise you are misleading your customers! And to make matters even worse, they keep sending me their marketing e-mails, which I have since blocked!

Judging by all of the negative reviews that I have just read before writing mine, I think It is a question of making other people aware of how horrendous this company is, the fact that there is not a front of house customer service number to call, should send alarm bells ringing!

Ordered off loads times and some things would arrive exactly as described but the shoes on it can be smaller than the size that's stated and some quality of Clothes isn't the best, so note to anyone that's thinking of buying off them !! But never had an other bad experiences none the less 🙂

We ordered some shoes but got the wrong pair. When we asked to exchange them for the right ones we were told we could only get a refund. Which was fine if they had also paid the tax and customs that we also had to pay. Now we lost money on shoes nobody is going to use because of Boohoo's mistake. Not a place to shop again...

I ordered 7 dresses, and every single dress was about 10 cm shorter than on the website. I'm 1,7 m tall - so very average. However, all of the dresses were shirt-length on me. Also, the quality of the fabric was very poor.
Luckily it wasn't too hard to get my money back when I sent everything back. However, keep in mind, that it has to be returned to the UK, which is really expensive in shipping cost (not covered by boohoo).