Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... See more
Location
Switch locationCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... See more
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... See more
Company replied
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, United Kingdom
- 0345 878 6100
4.6
Excellent
336 reviews
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Very good communication
Very good communication, very nice courtesy car for the duration which turned out to be a few months due to parts shortages. Staff were all very pleasant and is there best in all situations
March 25, 2025
A thoroughly professional repair was…
A thoroughly professional repair was carried out on my car in the time that was said. Car picked up and returned when stated.
March 18, 2025
Did what the said they would and kept…
Did what the said they would and kept me informed of what I can only assume were Brexit-induced delays in parts.
March 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kept me well informed
Kept me well informed. Complicated by Xmas break
But still took around 10 weeks for full repair to be done Had to be booked into VW on two occasions.
March 11, 2025
Reply from DLG Auto Services - Edinburgh
We understand that the repair process took longer than expected, especially with the holiday break involved. We appreciate your patience and understanding during this time. We strive to provide efficient service and will continue to work on improving our repair turnaround times.
Can’t fault the service from DLG…
Can’t fault the service from DLG Edinburgh. They picked up my car when they said they would and kept me informed until its return. Excellent job done on car and pleasant staff.
March 10, 2025
Unprompted review
Ten year old car looks like new
Kept well informed with reasons given for delays.
Excellent repair - car looks superb like new.
Many thanks.
March 11, 2025
Very good service especially as we…
Very good service especially as we didn't have to drop the car off or pick it up. The drivers picked up and dropped the car off after repairs were completed, and both were very helpful and pleasant to deal with.
February 26, 2025
Very helpful and kind!
March 5, 2025
We were kept informed and easy to deal…
We were kept informed and easy to deal with.
February 25, 2025
The good treatment and the repair was…
The good treatment and the repair was excellent and the. Delivery back wS good and car is loolkiggreet I would recommend dlgto any of for great service
February 11, 2025
The overall service was very good…
The overall service was very good everything organised with a phonecall and keeping me informed at all times.Staff were great to deal with they were very helpful a credit to the company well done
December 23, 2024
KONA REPAIR
THE CAR REPAIRS WERE CARRIED OUT AS PROMISED THE GIRL IN THE OFFICE WAS MOST HELPFUL TAKING PHOTOS OF THE DAMAGE AND THE CAR WAS RETURNED ON TIME .
THANK YOU JANIS RITCHIE
February 4, 2025
Great service from start to finish
Great service from start to finish, staff are very friendly and helpful
February 4, 2025
Good repair to my car.
January 22, 2025
Audi front end work
The car was taken away and delivered back in no time at all also they kept me up to date with repairs by texting me
December 18, 2024
Honda bodywork repair job
Very good communications from the first minute - very speedy work and an excellent finish to my bodywork repair.
I wasn’t provided with a full breakdown of the work carried out, which I would've preferred, but otherwise excellent service.
December 31, 2024
Very prompt service from a truly…
Very prompt service from a truly professional company.
December 18, 2024
Great service DLG Edinburgh…
From the time the car was uplifted the friendly and helpful approach of all staff, including the driver who picked it up, the assessor and the team of office staff was exceptional.
There were parts on back order but I was kept informed. A really good experience at a difficult time.
December 3, 2024
top drawer guys
top drawer guys - repairs and delivery back of car etc etc - thanx kenny
December 18, 2024
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