DLG Auto Services - Heywood Reviews 

348
TrustScore 5 out of 5

4.8

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB


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Rated 5 out of 5 stars

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... See more

Company replied

Rated 5 out of 5 stars

I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... See more

Company replied

Rated 5 out of 5 stars

Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... See more

Company replied

Rated 3 out of 5 stars

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, United Kingdom

  • 0345 3031671

4.8

Excellent

TrustScore 5 out of 5

348 reviews

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4.8

All reviews

(348)

493 reviews in the last 12 months

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Rated 2 out of 5 stars

My car was scratched during the repairs…

My car was scratched during the repairs and I am still waiting on this to be fixed, also the reflector for the vehicle is still outstanding. But the repairs other than that were completed to a high standard.

November 30, 2023
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Hi, sorry to hear of the issues, please get in touch if anything more we can do once the rectification work has been completed

Rated 5 out of 5 stars

Absolutely Fantastic

Unfortunately I was in a road traffic accident that wasn't my fault. I notified my insurance company promptly and within ten minutes of calling them, I received a notification from DLG that they were coming to collect my car the following day, and a driver will contact me an hour prior to collection. The driver called without delay on the day of the collection, arrived when he said he would, promptly checked my vehicle and professionally drove it on to the collection truck to be taken away for repair. What I like most about DLG is that you can track the progress of the repair online, and the information was updated regularly. My car was brought back to me within a week; which I thought was amazing, it arrived professionally valeted, and in pristine condition. Again the driver returning my vehicle back to me called and gave me a time on the day, and arrived within the specified time frame. This company is absolutely fantastic. From the customer service, to the friendliest drivers, I seriously cannot recommend them enough!

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

DLG Heywood

The repairs to my vehicle were 1st class and the skill and craftmanship are very professional, my vehicle was returned to me in immaculate condition. The driver who collected my car was pleasant and friendly as was the driver who returned it to me, in fact all DLG staff I dealt with were faultless. I also had the pleasure of an automatic SUV left for me as a courtesy car which I very much enjoyed driving. 5 stars. it would be more if I could

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely Professional Organisation!!

Without doubt DLG Heywood is a very professional company, in my case, not only have they engineered a superb repair on my vehicle, they went out of their way to ensure I had a suitable courtesy vehicle to accommodate a relations wheelchair.
A very useful tracking service on the Internet is made available, to enable customers to follow the work schedule for their vehicle repairs.
All the staff I met, were very knowledgeable and courteous and really did go out of their way to assist.
I would not hesitate to use them again and would highly recommend DLG Heywood.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Helpfull

Helpfull, friendly, efficent at doing the job.
I was informed all the time of what happing to my car while it was with them.
They brought by car in the time I was told and when it came back I could not tell that work had been done my car.

November 8, 2023
Rated 5 out of 5 stars

Service n work

The service was brilliant and the work they did on my car is immaculate my car looks brand new wouldn't even know its been in an accident. They came n picked my car n dropped it off and i was kept well informed of all the timeline for the work via a link which they sent me so it saved me calling for an update

November 8, 2023

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