These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more
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Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... See more
Company replied
Highly recommended. Fantastic service from start to finish. Vehicle collected from home as agreed, kept informed of works required. Repairs completed to a high standard, and vehicle returned to home a... See more
My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Contact info
Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom
- 0345 3031678
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Bad communication and too long for job that was needed
last update on "repair app" was 4/9, 10 days to change a wheel, told me it would be ready Monday, today is Wednesday and they told me the part is only arriving tomorrow, i told them its my 60th tomorrow and i would really like my car back but i dont think it will happen, not happy at all and i wont use them again. 7 days to order a wheel what a joke!!
update 10/9 got a call this afternoon to tell me that they ordered the wrong wheel so now it will take another week for the right one to come in, I was shocked they actually have my car so how could they order the wrong parts??? Told me that it’s going to take a week because my car is brand new and they have to get out from manufacture as they don’t have spares…. So is my car is the only brand new Nissan in the UK that they don’t have spares in the UK?? Such a load of crap!!! I’m shocked at the lies I’m shocked that they even admitted to ordering the wrong part with no shame so far 10 days for a new wheel and I’ve been told the part will take a week to arrive!!! Never again

Reply from DLG Auto Services - Manchester
Look no further! repair
Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.

Reply from DLG Auto Services - Manchester
Absolutely fantastic repair of my VW
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend them to anyone as the job is phenomenal and I was kept updated throughout the process. Thank you! Lisa

Reply from DLG Auto Services - Manchester
Use at your peril.
Use at your peril.
Owned by Direct Line - so my car was automatically sent there. After someone drove into the back of me at low speed there was minor damage to my bumper. When my car came back the vinyl bumper looked like it was from a 10 year car with UV damage and it did not match any of the other vinyl trim. The wheel arch trim had also not been clipped on properly.
The took at back for "another go" and this time it came back with a new bumper. The wheel arch trims were all out of line and one had now been scratched, the parking sensors were stuck on with tape and so fell out. The respray had been badly taped off and there was a lump in the paint in one place - and this was after it had supposedly been signed off as "spot on" by the workshop manager. Let's just say I never gave them a third go and I went elsewhere.

Reply from DLG Auto Services - Manchester
Great service, would recommend.
Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs.
Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.
Car now returned and looks as good as new.
Thanks for your excellent and professional service.

Reply from DLG Auto Services - Manchester
VW golf
After my accident and damage to my VW golf , I left it in DLG auto services care They promptly picked the car up at my convenience, carried out all repairs to the body and returned one week later
The communication throughout this process was first class Again a big thank you to everybody involved in getting my car back on the road .

Reply from DLG Auto Services - Manchester

Reply from DLG Auto Services - Manchester
Great Service
My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!

Reply from DLG Auto Services - Manchester
Bodywork Repairs
The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

Reply from DLG Auto Services - Manchester
Kept to the original completion date
Kept to the original completion date, and car was returned as new

Reply from DLG Auto Services - Manchester

Reply from DLG Auto Services - Manchester
Excellent service
Excellent service, they kept me upto date with the repairs and did a great job on the work

Reply from DLG Auto Services - Manchester
Brillient repair brillient service…
Brillient repair brillient service staff great can not fault the service at all Mr McKay car registration ST60MCK

Reply from DLG Auto Services - Manchester
What a fantastic team.
I just wanted to take a moment to thank the team at DLG Auto Services for the outstanding service following my recent repair.
After the collision (which thankfully wasn’t my fault), I was genuinely impressed by how quickly and efficiently everything was handled. The repairs were completed far sooner than I expected—especially given how close it is to Christmas—and the car looks and feels like new again.
I really appreciated being kept informed at every single stage of the process. Both the collection and delivery drivers were polite, friendly, and professional, which made the whole experience even smoother. Having the car returned fully valeted was a lovely touch and very much appreciated.
The team’s work ethic, attention to detail, and customer care truly deserve recognition. Thank you for making what could have been a stressful situation such a positive experience.
Julie Short

Reply from DLG Auto Services - Manchester
Excellent bodywork and paint repair…
Excellent bodywork and paint repair carried out to a very high standard. The headlight replacement was fitted perfectly and the paintwork was colour matched flawlessly - you genuinely can’t tell any work has been done. Great communication throughout, friendly service, and everything was completed ahead of time. Highly recommended thankyou :)

Reply from DLG Auto Services - Manchester
Brilliant service from start to finish!
Brilliant service from start to finish!
Door to door service and regular updates on repairs. First class workmanship too. Thank you all at DLG...😀

Reply from DLG Auto Services - Manchester
OUTSTANDING!!
Absolutely great service, after a small dent in the side of my car, they picked up and dropped off my car (even though it was a Manchester Garage), repaired quickly within a few days too. They even returned the car cleaned and valeted too. They offered regular updates on progress too. Highly recommend and highly professional.
Great service
Great service. Good communication and quick turn around. Would recommend them every time.
Repair 100% Satisfaction
Well; after repair delays seemingly down to receiving parts ordered for repair, (seemingly that issue can affect other make of cars) due to the present World supply issues, car was delivered back to me, body work replacement/paint was indistinguishable from original, blending in perfectly from new to old.
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