First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
Company replied
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See what reviewers are saying
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... See more
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... See more
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, United Kingdom
- 0345 3031732
4.3
Excellent
257 reviews
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excellent SERVICE NO HASSLE
May 2, 2023
Great communication throughout
Great communication throughout. Pleasure doing business with you.
Thank you.
April 25, 2023
Excellent Service
DLG was chosen by my insurance company to repair some damage to my car following an accident. I received excellent service from start to finish. They did a fantastic job on my car and kept me really well informed throughout the whole process. Highly recommended
April 25, 2023
Good communication and car was clean on…
Good communication and car was clean on return.
April 25, 2023
May use AI-assist with repliesRead more
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Theft of Alloys whilst at DLG
After a non fault rear end shunt Churchill arranged for DLG Autos to carry out the approved repair.
Whilst collection went smoothly I received a phone call a few days later to inform me that my car had been targeted in a yard break in and that all of my wheels had been stolen. DLG were very apologetic but I then had to wait for Audi to have my replacement wheels/alloys in stock, delaying the return of my car. I was regularly updated and also received a call from the depot manager promising that any little stone chips would also be done as compensation.
I finally got my car back on Thursday and whilst the repair looks good and tyres/wheels are on there is a small dent on my bonnet around a stone chip. This may have been there before but I don’t recall seeing it.
As the thieves propped my car up on spare tyres found in the yard, front & back, it’s possible it occurred during the theft.
I have emailed DLG Wednesbury to ask them to rectify.
My tyre pressure warning light came on during the first drive too. It would have been good if a test drive had been completed by DLG and this reset at time of repair.
Whilst any break in or burglary can not be completely avoided it was obviously very disappointing to have this happen. The rear of my car was exposed allowing access to the anti theft locking nuts kit in the boot.
The police were informed and I understand extra security was added following the break in.
I await a reply to my email re addition repairs and am hopeful these will be sorted.
April 13, 2023
Unprompted review
Reply from DLG Auto Services - Wednesbury
Hello,
Thanks for your review. I'm sorry to hear about your experience. I have asked our team at Wednesbury to contact you directly and discuss this matter in detail.
The two mechanics at the Bilston Pod
The two mechanics at the Bilston Pod. Aaliyah the receptionist was outstanding.
April 5, 2023
THIRD TIME LUCKY I HOPE!
Small bump in December, car went in for repair in January, no courtesy car for 10 days, car returned in poor condition with job having lots of issues with new paintwork , returned to garage second time, car returned today and still not right! How many times does it take to get a simple paint job done?! Very disappointing! Never will I ever insure any of our cars through Churchill or DLG again! Now waiting for a call back next Tuesday. Keeping my fingers crossed it finally gets sorted THIRD time round!
April 6, 2023
Unprompted review
Reply from DLG Auto Services - Wednesbury
Hello Joanne!
I'm sorry to hear about your experience. I have asked our team at Wednesbury to look into this matter further and to log and investigate your concerns, to help us improve our service in the future.
DLG Wednesbury were very polite and…
DLG Wednesbury were very polite and professional when I did have to ring them. They did try to get me in early but the courtesy car could not be sorted quickly so remained for the original date. Most of the communication was through email though which was ideal as I work in a noisy area. The work they did was excellent and the car was cleaned inside and out when brought back.
March 23, 2023
Great repairs
Great repairs - car like brand new again ! Excellent communication and updates whilst car was with DLG 👍🏻
March 23, 2023
Fantastic service
March 23, 2023
Reply from DLG Auto Services - Wednesbury
Fantastic , thanks for taking the time to post your feedback!
I was given updates at all times and…
I was given updates at all times and the service and repair was top quality
March 10, 2023
Great staff
Great staff, very helpful and efficient.
Work carried out to a high standard, would recommend.
March 10, 2023
Quick / efficient
March 10, 2023
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