Professional, well organised and friendly service. Collected my vehicle at a time convenient to me, kept me fully informed and arranged delivery back to me when finished. Car was spotlessly clean &... See more
Company replied
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See what reviewers are saying
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... See more
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... See more
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, United Kingdom
- 0345 3031737
4.7
Excellent
317 reviews
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Great service all round.
I found DLG helpful and efficient in every respect.
The collected when they said they would, they finished the job ahead of schedule. Great service.
September 5, 2023
Excellent service
Communication was prompt and polite. The car was delivered on time and the whole process was excellent.
September 5, 2023
Very efficient and great repair works.
August 28, 2023
Very good service
August 28, 2023
Recommended
Kept me up to date, stuck to planned schedule. Polite and professional throughout. Very grateful for that.
August 9, 2023
Really good service
Very polite, weekly updates on the repairs to my car. Workmanship absolutely brilliant. Telephone handling staff were very very helpful throughout , what they said they would do, the did.
August 14, 2023
Outstanding service!
Excellent service. From picking up my car, the communication, being able track my car's progress, and dropping my car back to me. Cannot fault this place. Everyone was helpful, polite and kind. Thanks!
August 2, 2023
Excellent efficient service
Very good and quick service. Picked car up and delivered back. The work done is excellent that you can't notice where the accident occurred.
August 14, 2023
The whole process was professional from…
The whole process was professional from start to finish.
August 8, 2023
Friendly & efficient
Friendly, helpful staff who kept me well informed. The process was smooth & straightforward with them picking up my car & dropping it back to my work place.
When I noticed a slight issue they resolved it promptly.
July 24, 2023
Excellent service
Smooth, efficient service, good communication. Car collected and returned on schedule, repair carried out quickly and to high standard.
August 1, 2023
Everything was good
Everything was good. Had it not been for a delay in completing the work on our car (postponed twice!), I would have given 5 stars.
August 1, 2023
Great Fantastic
July 25, 2023
Repair
Repair, Repainting, Collection & Delivery spot on. Landline calls pick up a little slow. Thank you
July 25, 2023
May use AI-assist with repliesRead more
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In relation to an insurance claim/accident…
This was in relation to an insurance claim. We were not at fault so costs were born by the other insurance company if that makes any difference.
DLG were quick and efficient and kept us informed of progress which was good.
Unfortunately when they replaced the radiator in the car they forgot to then top up the coolant meaning that I had to buy replacement coolant (we use the car to travel to work and so could not afford for it to go back to the garage for XX days - the courtesy car had also been returned by that point). While not a horrific error, it is £20 I should not have had to spend.
July 5, 2023
Reply from DLG Auto Services - Welwyn Garden City
Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site's manager to improve the customer journey in the future.
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