Professional, well organised and friendly service. Collected my vehicle at a time convenient to me, kept me fully informed and arranged delivery back to me when finished. Car was spotlessly clean &... See more
Company replied
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See what reviewers are saying
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... See more
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... See more
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, United Kingdom
- 0345 3031737
4.7
Excellent
317 reviews
Asks customers to review
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Excellent work done
Excellent work done, with regular updates on progress.
Staff friendly and helpful.
October 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DLG Auto Services - Welwyn Garden City
Thank you for your kind words. We're glad you had a positive experience.
Brilliant customer service from start…
Brilliant customer service from start to finish. Communication perfect and work done to a high standard
September 24, 2024
Reply from DLG Auto Services - Welwyn Garden City
We're thrilled to hear about your positive experience. It's wonderful to know that our team provided excellent customer service and met your expectations. We appreciate your kind words and will share your feedback with our team.
Great work and time efficient
September 17, 2024
Reply from DLG Auto Services - Welwyn Garden City
We appreciate your kind words and are glad to hear that you found our work efficient and effective.
Reply from DLG Auto Services - Welwyn Garden City
We appreciate your kind words and are glad to hear that you were satisfied with the efficiency of the repairs.
DLG picked up car very promptly,kept me…
DLG picked up car very promptly,kept me very up to date with where my car was at regarding progress,and a fab final result on returning my car, very pleased.
September 17, 2024
Reply from DLG Auto Services - Welwyn Garden City
We are thrilled to hear about your positive experience with our service. We strive to provide our customers with prompt, transparent, and high-quality service, and we're delighted that you were pleased with the final result. Your satisfaction is our top priority, and we appreciate your kind words.
Car repairs …
DLG service were excellent in every aspect of my car repair- from inspection, vehicle collection, ongoing communication to completion the customer was the priority. The workmanship was first class and the repair completed quickly to the highest standards.
September 3, 2024
Reply from DLG Auto Services - Welwyn Garden City
Thank you for your kind words! We are delighted to hear that you were so impressed with our service. We strive to make our customers feel like a priority, and we are thrilled that you found our communication, workmanship, and overall experience to be excellent.
Friendly and it didn’t take long before…
Friendly and it didn’t take long before car was back like new.
August 29, 2024
Reply from DLG Auto Services - Welwyn Garden City
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service friendly and efficient.
Reply from DLG Auto Services - Welwyn Garden City
We're thrilled to hear you found our service quick and efficient. We appreciate you taking the time to share your positive experience.
Reply from DLG Auto Services - Welwyn Garden City
Thank you for the 5* review
Reply from DLG Auto Services - Welwyn Garden City
We're glad to hear you were happy with the work done on your car.
Poor customer service
Poor customer service, poor customer journey, had to ask for report which is written in code to be sent Not happy.
August 14, 2024
Reply from DLG Auto Services - Welwyn Garden City
We understand your frustration with your recent experience. We strive to provide excellent customer service and a seamless journey, and it's clear we fell short in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Reply from DLG Auto Services - Welwyn Garden City
We're glad to hear that your car was fixed and returned to you in a timely manner. We appreciate your positive feedback.
Reply from DLG Auto Services - Welwyn Garden City
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide excellent service and are glad we met your expectations.
Great communication keeping me in the…
Great communication keeping me in the picture all the time.
July 30, 2024
Reply from DLG Auto Services - Welwyn Garden City
We appreciate your kind words! We strive to keep our customers informed throughout the process, and we're glad our communication efforts were successful in your case.
Very pleased with the communication…
Very pleased with the communication from the garage, speed of repair and overall quality
July 30, 2024
Reply from DLG Auto Services - Welwyn Garden City
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were pleased with our communication, the speed of your repair, and the overall quality of our service.
Reply from DLG Auto Services - Welwyn Garden City
We appreciate your kind words and are glad to hear that you were satisfied with our service.
Great job
The guys made it very easy they phoned me they arranged collection of my vehicle and phoned to say they were on the way. They kept me informed about the progress of work. When the work was completed they phoned to arrange delivery. It was perfect. Thankyou
July 23, 2024
Reply from DLG Auto Services - Welwyn Garden City
We're thrilled to hear about your positive experience. It sounds like you received excellent service from our team, and we appreciate you taking the time to share your feedback. We strive to provide our customers with a seamless and positive experience, and it's rewarding to hear that we met your expectations.
The repair was completed in the time…
The repair was completed in the time arranged. The bodywork looked as good as new. There was no sign of the previous damage.
July 1, 2024
Reply from DLG Auto Services - Welwyn Garden City
We're delighted to hear that you were happy with the repair and the quality of our work. We strive to provide the best possible service and are pleased that you were satisfied with the outcome.
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