I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... See more
Company replied
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Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... See more
Company replied
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... See more
Company replied
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Vickers Drive North, KT13 0YU, Weybridge, England, United Kingdom
- 0345 878 5551
4.7
Excellent
392 reviews
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Quick and easy always kept up to date…
Quick and easy always kept up to date on the process,
August 6, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear you found our process quick, easy, and transparent.
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are pleased you found our team efficient, friendly, and helpful.
Good communication and helpful friendly…
Good communication and helpful friendly staff. The repair was done quickly
August 6, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear that you had a positive experience with our team. We strive to provide excellent customer service and are pleased that you found our staff helpful and friendly.
Great Experience with DLG Auto Services
DLG Auto services were polite, efficient, kept me informed throughout the repair process. I can’t fault their service and consideration.
July 12, 2024
Reply from DLG Auto Services - Weybridge
Thank you for your kind words! We are thrilled to hear that you were happy with the service you received. We strive to provide our customers with a positive and efficient experience, and we're glad our team's politeness, efficiency, and communication met your expectations.
Good and bad
Good repairs, bad bad customer services - rude people on the end of the phone, and didn't feel like a priority at all. Would not have picked them myself but insurance company chose them so didn't have any choice. The only person who bothered making contact was Simon Tye, who was excellent
July 30, 2024
Reply from DLG Auto Services - Weybridge
We appreciate you taking the time to share your experience. We understand your frustration with the customer service you received. We strive to provide excellent service to all our customers, and we are disappointed to hear that your experience did not meet your expectations. We will take your feedback seriously and use it to improve our customer service.
Kept me informed throughout the repair…
Kept me informed throughout the repair process. Always polite a d professional. Very happy with repair.
July 30, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear you were happy with the repair process. We strive to keep our customers informed and provide excellent service.
DLG Auto Services, 'Excellent.'
Initial contact excellent, followed by expert pick up,
follwed by comprehensive contact during repair process, and top off with a superb repair and return of my car.
Thank you DLG Auto Services, for excellent service all round.
July 30, 2024
Reply from DLG Auto Services - Weybridge
Thank you for your kind words and positive feedback. We are thrilled to hear that you had a positive experience with our services, from initial contact to the final repair and return of your car. We strive to provide excellent customer service and are pleased that our team met your expectations. We appreciate your business and will continue to work hard to deliver the best possible service to all our customers.
Excellent repairs and service.
July 30, 2024
Reply from DLG Auto Services - Weybridge
Thank you for your kind words! We're delighted to hear you had a positive experience with our repair and service. We strive to provide the best possible care for our customers, and we're glad we were able to meet your expectations.
Great repairs and good communication
Great repairs and good communication. Thank you.
It's just a shame to need your service.
July 30, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear you were satisfied with our service. We understand that needing repairs can be frustrating, but we strive to make the process as smooth as possible.
Very easy to communicate and the car…
Very easy to communicate and the car was repaired very professionally and came back within the time frame. Overall was very happy with the service.
July 23, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your kind words! We strive to provide our customers with a positive and efficient experience, and we're glad you found our communication easy and the repair work to be professional. We're happy to hear you were pleased with the timely completion of your repair.
Delivered and pick up my car on time
Delivered and pick up my car on time, keeping me informed at every step.
During the repair process I received regular updates, the completion date did slip, but I was always informed of alterations to the completion date.
July 23, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear that you were kept informed throughout the process. We strive to provide excellent customer service and are committed to keeping our customers informed every step of the way.
Exceptional Service
DLG Auto Services have been exceptional in their communication regarding my vehicle repairs, with regular updates about how things were progressing and when the work was expected to be completed. The repairs have been done to a very high standard. Everyone has been friendly and helpful and I cannot thank them enough for getting my car back to me in such good condition, even freshly valeted and washed.
July 25, 2024
Unprompted review
Reply from DLG Auto Services - Weybridge
We're delighted to hear about your positive experience with our services. It's wonderful to know that you were kept informed throughout the repair process and that you were happy with the quality of the work. We strive to provide excellent customer service and are thrilled that our team was able to exceed your expectations. We appreciate your kind words and are grateful for your business.
They keep in touch with me all through…
They keep in touch with me all through the process of repairing my vehicle. And done a great job on the repair s I am very pleased with the service I received many thanks.
July 23, 2024
Reply from DLG Auto Services - Weybridge
We are delighted to hear that you were pleased with the service you received. We appreciate your kind words and are glad that we were able to keep you informed throughout the repair process. We strive to provide our customers with the best possible service and we are happy to hear that we met your expectations.
Quick repair good work done
Quick repair good work done, a bit slow answering phones, price was a shock good job it was through insurance
July 10, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your feedback and are glad to hear that the repair work was completed to your satisfaction. We understand that waiting on hold can be frustrating, and we're always working to improve our phone response times. We're also aware that costs can be a concern, and we're grateful that your insurance covered the expense.
Good service
July 10, 2024
Reply from DLG Auto Services - Weybridge
Thank you for your review, we aim to do our best
Bill secrecy
Repair fine, but I'm not sure why the secrecy over the cost of repairs. If I ever needed it again, I would get a quote from my own garage.
July 16, 2024
Reply from DLG Auto Services - Weybridge
We appreciate your feedback and understand your concern about the cost of repairs. We strive to provide transparent and clear communication throughout the repair process. We value your business and hope you'll consider us again in the future.
Reply from DLG Auto Services - Weybridge
We appreciate your kind words and are glad to hear you found the process straightforward and our work excellent.
Prompt & efficient
I received prompt & efficient service with regular update messages during the repair. Very happy with the finished repair.
July 10, 2024
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