A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
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Review summary
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Reviews shaping this summary
I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beaut... See more
Company replied
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury! My girls will be very... See more
Company replied
Great customer service, so much better to deal with a human rather than a chatbot. Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed u... See more
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4.8
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Amazing quality and beautiful designs
Amazing quality and beautiful designs
May 15, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much, Emma! We’re delighted to hear you’re loving the quality and designs. Your support means the world to us and we truly appreciate you taking the time to share your feedback.
Very good customer service
Very good customer service. The response was quick and efficient.
May 15, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind review! We’re delighted to hear you had a positive experience with our customer service. Providing quick and efficient support is so important to us, and we really appreciate you taking the time to share your feedback.
Always very responsive and very helpful
Always very responsive and very helpful
May 14, 2026
Unprompted review
Reply from D.LOUISE
Hey Anna, thank you for your lovely review. We're so glad that you're pleased with the customer service you've received. I'll be sure to pass your kind words onto the team x
Asking for address to return item due…
Asking for address to return item due to being too small not given label or barr code to return all I want is adress to return thdy say use return portal i did still no return label i just want to return an item
May 13, 2026
Unprompted review
Reply from D.LOUISE
Hi Angela, thank you for your feedback. I have taken a look into this for you and can see that you selected 'own shipping label' on our returns portal for your return. Our team have contacted you this morning with our returns address, and have offered to amend your return request for a label. We look forward to hearing from you soon.
amazing customer service 💓🥰🙂
my bracelet unfortunately broke, and i contacted customer service who replied within literally minutes (on a saturday evening!) my replacement was on its way to me on the monday 🥰 so easy & the girls are so lovely 💓💓
May 13, 2026
Unprompted review
Reply from D.LOUISE
Hey Holly, we're sorry to hear that you experienced an issue with your bracelet, but we're so glad that our customer service team were able to help. We hope you enjoy wearing your new jewellery x
I had a great experience with DLouise
I had a great experience with DLouise. Ashleigh was incredibly helpful and made the ordering process smooth for me when I was unable to place the order. Excellent customer service, friendly communication, and a genuine willingness to help.
Thank you - Leanne x
May 13, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your lovely review, Leanne. It's amazing to hear that Ashleigh was able to assist you in placing an order with us, and I'll be sure to pass your kind words onto her. We hope to welcome you back again soon! x
Reply from D.LOUISE
Hey Adam, thank you for reviewing your recent shopping experience with us. We're thrilled to hear that you're pleased with the customer service you've received x
So helpful and understanding!
May 11, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words. We truly appreciate your support and are so happy we could help!
Extremely polite and helpful and lovely…
Extremely polite and helpful and lovely quality jewellery
May 12, 2026
Unprompted review
Reply from D.LOUISE
Thanks so much for your lovely review, Roz. We're so glad that our team were able to help you, and that you're pleased with the quality of your jewellery x
Glory and Jobie were amazing in helping…
Glory and Jobie were amazing in helping me with replacing my jewellery. Quick responses and dealt with my issue straight away
May 9, 2026
Unprompted review
Reply from D.LOUISE
Hey Shannon-Paige, it's lovely to hear that Glory and Jobie were able to assist you and arrange for a replacement to be sent out. I'll be sure to pass on your kind words, and we hope you love your jewellery when it arrives x
I changed my mind about my purchase…
I changed my mind about my purchase soon after ordering it. And was told I had to wait until it was delivered. I have been having trouble with the returns portal and have emailed 3 times asking for help with no response........
May 9, 2026
Unprompted review
Reply from D.LOUISE
Hi Ceri, we're sorry to hear that you're feeling let down after purchasing with us. We do state on our website that we're unable to amend/cancel orders once they've been placed, but we're so sorry if this information was missed. I have taken a look into this and can see that our customer service team assisted you with your return yesterday. If there is anything else we can help with, please don't hesitate to reach out.
Paperclip Necklace
The problem with my necklace has been resolved thank you
Unfortunately one of the items I received from here was dull in colour and looked nothing like the other 3 items which are lovely but despite being told 3 days ago someone would be in touch I have heard nothing after also trying to reach out via the WhatsApp number. This seems an all too familiar reaction with online sellers but I had higher hopes from DLouise after all their online presence.
May 8, 2026
Unprompted review
Reply from D.LOUISE
Hi Debbie, thank you for your review. I'm so sorry to hear that you're unhappy with the Paperclip Necklace you received. I can see that this has been resolved with the team, and our customer service team have arranged a replacement for you. We hope you love it when it arrives.
Custom service with DLouise is very…
Custom service with DLouise is very impressive: had an issue when I duplicated an order. Very easy to rectify and go a refund very quickly, very much appreciated and impressed
May 4, 2026
Unprompted review
Reply from D.LOUISE
It makes our day to hear that you're pleased with the customer service you received from the team. We're so glad that they were able to assist you with your query, and thank you for your feedback x
Had a problem with an item
Had a problem with an item, very easy to talk to an actual person and issue resolved promptly
May 6, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback, Kevin. We're sorry to hear that you experienced an issue, but we're so glad that our customer service team were able to assist you. I'll be sure to pass your kind words over to the team x
Absolutely stunning pieces
Absolutely stunning pieces! I ordered a tennis bracelet and some earrings for my bridle jewellery and they are really beautiful and elegant! There was a mix up with one of my pieces and I was sent the wrong thing. The customer service was impeccable, they replied to my email within a few hours and had the correct piece sent to me the next day with no fuss!
Overall very impressed!
May 7, 2026
Unprompted review
Reply from D.LOUISE
Hey Jasmine, thank you for your feedback. We're sorry to hear of the issue with your order, but we're so glad that our team were able to get that all sorted for you. We're thrilled to hear that you're pleased with your pieces, and we hope you enjoy wearing them! x
Gold textured band ring
I bought the gold textured ring and absolutely love it, so stylish I never take it off ! I would highly recommend buying any of D.louse jewellery you will not be disappointed
April 6, 2026
Unprompted review
Reply from D.LOUISE
Hey Lorna, it makes our day to hear how much you love the design of your gorgeous Textured Band Ring. Thank you for your review x
Customer Service
Amazing Customer Service from The D Louise team have not had a service like this for a long time.
May 2, 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a wonderful compliment, it truly means a great deal to us! Delivering exceptional customer service is something the whole D.Louise team is incredibly passionate about, so knowing we've made a lasting impression is really special. We look forward to seeing you again soon!
100% Service
As always, D.Louise and their exceptional Customer Service team (Jobie, specifically) resolved my issue quickly and thoroughly. This company backs their product 100% and they keep their word with their Guarantee Policies. I love all of my D.Louise jewelry and I will continue to be a customer of theirs forever!
April 30, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this wonderful review! We'll be sure to pass your kind words on. Standing behind our products and honouring our guarantees is something we take great pride in, so it's fantastic to hear that comes through. Your loyalty means the world to us and we look forward to serving you for many years to come!
What fantastic customer service…
What fantastic customer service department . We had an issue which was rectified immediately no questions asked ( rare) .
Not forgetting their fabulous designs and quality. Much appreciated
April 29, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words! Making things right for our customers quickly and without hesitation is something we're deeply committed to, so it's wonderful to hear that resonated with you. We're also delighted you love our designs and quality as we put so much care into every piece. We look forward to welcoming you back!
Doesn't stand the test of time.
The jewellery doesn't stand the test of time. Fine for short term wear. I have bought £250+ possibly £300 worth of jewellery over multiple purchases. Out of 6 pieces only 2 are still wearable due to gold colour wearing off, breaking and jewels falling out. I do not have a manual job, go on holiday once or twice a year and I am not an athlete (to give you an idea of the wear and tear the items receive.)
While I like the items, the ethos and the marketing, be prepared for items to last maybe a year to 18 months.
April 30, 2026
Unprompted review
Reply from D.LOUISE
Hey Rachel, thank you for your feedback. I'm so sorry to hear that you've experienced an issue with your jewellery, and I completely understand how disappointing this is. Please pop a message to info@dlouise.co.uk, and our customer service team will take a look into that for you. We look forward to hearing from you soon.
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