A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
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Review summary
Created with AI, based on recent reviews
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I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beaut... See more
Company replied
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury! My girls will be very... See more
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Great customer service, so much better to deal with a human rather than a chatbot. Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed u... See more
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4.8
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Customer Service is fantastic and quick
April 30, 2026
Unprompted review
Reply from D.LOUISE
Thank you for the lovely feedback! Being quick and helpful for our customers is always our top priority, so it's brilliant to hear we delivered. We look forward to welcoming you back!
Great customer service and communication, happy with the final outcome.
My first order didn’t arrive due to customs issues, which was frustrating. However, the shop responded quickly and proactively sent a replacement, which arrived without any problems.
April 17, 2026
Unprompted review
Reply from D.LOUISE
Hey Ventanilla, we're sorry to hear of the issue that you experienced with your package in customs, but we're so glad that our customer service team were able to resolve that for you. We hope you love your order, and thank you for your feedback x
I had a problem with a ring
I had a problem with a ring, and they replaced if for me immediately, which was wonderful! Lovely waterproof jewellery and lovely service too.
April 29, 2026
Unprompted review
Reply from D.LOUISE
Hey Jane, thank you for your review. We're sorry to hear of the issue you've experienced with your ring, but it's amazing to hear that the team were able to replace that for you. We're so glad that you're pleased with the service you've received x
Super disappointed as this was a very special gift, something I'd hoped she could wear for many years to come as a reminder of her wedding day.
Bought my sister a tennis bracelet as a wedding present to wear on the big day.
Unfortunately one of the claws came loose and a stone has fallen out but because it was purchased at a sample sale, it comes with no guarantee and they've offered no resolution.
Super disappointed as this was a very special gift, something I'd hoped she could wear for many years to come as a reminder of her wedding day.
I can see that others have left reviews to the same effect, regarding the stones in the tennis bracelet so it seems this is a common and known fault - it's a huge shame that because it was purchased at a slightly discounted price, that's not recognised.
I've always recommended D Louise for their longevity but this has definitely put me off.
April 29, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your review. We're truly sorry to hear of the issue you've experienced with your purchase from our Sample Sale, and we completely understand how disappointing this is. We do state on our website that items purchased at sample sales don't hold the same warranty as the pieces available on our website, as they are heavily discounted and are exclusive pieces. We do try to make this as clear as possible, however I will be sure to pass your feedback onto the team.
Excellent customer service
Excellent customer service. My bracelet had broken accidentally, and I was gutted because it’s gorgeous, but they are sending me a brand new one free of charge. The team is so helpful and very responsive. I will definitely be shopping here again.
April 28, 2026
Unprompted review
Reply from D.LOUISE
Oh, we completely understand how gutted you must have felt! We're so happy we could get a brand new one on its way to you. That's always what we want for our customers. Thank you so much for your kind words and we cannot wait for you to be reunited with your bracelet! See you again soon!
Amazing customer experience
Amazing customer experience, I had an issue with my bracelet and Jecyl immediately solved my issue, and sent me a new one - no questions asked - they keep the product warranty promise.
April 28, 2026
Unprompted review
Reply from D.LOUISE
Hey Seda, we're pleased to hear that Jecyl was able to assist you with your query and arrange for a replacement to be sent out for you. She will be thrilled to hear that you're happy with the service you've received, and thank you for your feedback x
Beautiful jewelry and great service!
Beautiful jewellery and great service!
April 28, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your 5* review! We're so glad to hear that you've had such a positive shopping experience, and we hope to welcome you back again soon x
Although I was disappointed that item I…
Although I was disappointed that item I purchased broke after only 2 wears the customer service team was great. Very easy to contact via WhatsApp, quick to respond and the made it right by immediately shipping me a replacement.
April 27, 2026
Unprompted review
Reply from D.LOUISE
Hey Sarah, we're sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to help. I'll be sure to pass your kind words onto the team x
Amazing customer service
Very fast and understanding customer service and great jewelry - I've been wearing a necklace for months without taking it off and it doesn't show signs of wearing!
April 27, 2026
Unprompted review
Reply from D.LOUISE
It's amazing to hear that you're pleased with the customer service you've received, and that you're enjoying wearing your D.LOUISE jewellery. Thank you for taking the time to leave a review x
Very lovely jewellery
Ordered and received the next day. Very good quality jewellery and packaging was really lovely. Would definitely recommend and order from them again.
April 28, 2026
Unprompted review
Reply from D.LOUISE
We're thrilled to hear that your order arrived with you quickly, Kezzie. It makes our day to hear that you're pleased with the quality of your jewellery, and we hope to welcome you back again soon x
My bracelet broke
My bracelet broke, I reached out to D Louise and they sent me a replacement right away. Very pleased with the service.
April 27, 2026
Unprompted review
Reply from D.LOUISE
Hey Henrietta, we're so sorry to hear that you experienced an issue with your jewellery, but it's great to hear that our customer service team were able to get that all sorted for you. Thank you for your feedback x
Amazing customer service provided
Amazing customer service provided. Cannot recommend enough. Jewellers are beautiful and still look amazing after one year of wearing them 24/7.
Thank you for your service.
April 27, 2026
Unprompted review
Reply from D.LOUISE
Hey Elena, thank you for your kind words. We're so glad to hear that you're pleased with the customer service you've received, and that you're enjoying wearing your jewellery! x
10/10 company
Customer service is amazingly helpful and so efficient. 10/10 every time and the pieces are truly stunning.
April 27, 2026
Unprompted review
Reply from D.LOUISE
What a wonderful review! We're thrilled to hear you've had such a consistently brilliant experience with us, and that you're loving the jewellery too. Comments like yours truly make it all worthwhile. We look forward to welcoming you back again soon!
Fabulous jewellery,fabulous service!
The jewellery range is fabulous, looks good and from placing my order to delivering my items only took a few days.
When there was a problem with one piece, it was resolved within 24 hours and the customer service team couldn't have been more helpful!!
April 26, 2026
Unprompted review
Reply from D.LOUISE
Hey Joanne, thank you for your review. It's great to hear that our team were able to assist you with your query, and that you're pleased with the customer service you've received. Thank you for your kind words, and we hope to see you again soon x
DO NOT BUY!!!!
DO NOT BUY!!!!
I’ve had three tennis bracelets (one purchase and two replacements) from D Louise, each one has broken in the same way - the claws around the stones break off and the stones fall out.
As a result, I do not want another replacement as the manufacturing processes are clearly inadequate and a replacement will inevitably break in a couple of months. D Louise won’t give me a refund though, they only offer a voucher - a voucher that I’ll never use as their products are rubbish!
April 26, 2026
Unprompted review
Reply from D.LOUISE
Hi Donna, thank you for your feedback. We're truly sorry to hear of the issue you've experienced with your jewellery, and we understand how disappointing this is. I can see that our customer service team offered to refund your payment for your replacement (that was paid with store credit and funds) however you declined this offer. Our team are currently looking into this for you and will be in touch shortly to resolve this with you. Thank you again for your review.
Fab customer service!
There was a little problem with a necklace but I contacted D Louise rather than trying to sort it myself and their customer service was utterly brilliant. Sent a new replacement out that day. I contacted them on a Sunday too and didn’t expect a reply until Monday!!
Very happy customer!! Amazing jewellery! Thank you so much.
April 26, 2026
Unprompted review
Reply from D.LOUISE
This makes us so happy! We're sorry to hear there was a little issue with your necklace, but we're so glad we could get a replacement out to you the same day. That's always our goal! And we love that you reached out to us rather than struggling with it yourself — that's exactly what we're here for, any day of the week! We hope you love your new piece and can't wait to have you shop with us again!
Amazing service can’t fault them…
Amazing service can’t fault them problem sorted straight away ,great customer service
April 26, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much! We're so pleased we could get things sorted for you straight away. That's exactly the experience we want every customer to have. We hope to see you again soon!
Very impressed!
Fast delivery, gorgeous packaging boxes and storage pouches.
Had a slight issue with one of my items - no problem - Used WhatsApp and was responded to within minutes with a resolution. Fantastic customer service!
Very impressed! Would definitely recommend.
April 21, 2026
Unprompted review
Reply from D.LOUISE
Hey Hannah, thank you for your lovely review! We're sorry to hear that there was an issue with your order, but it's great to hear that our team were able to assist you. We hope to see you again soon! x
Tarnish in a year
Anyone else wears their bracelet everyday and has tarnished in a year ?
Bought it in 2024 - I take it off once in a while - but mostly keep it on and the colour seems to have faded.
April 23, 2026
Unprompted review
Reply from D.LOUISE
Hey Sanrose, we're so sorry to hear you've experienced an issue with your jewellery, and we'd love to get this sorted for you. Please pop a message to info@dlouise.co.uk and our customer service team will be happy to help x
Outstanding customer service
I have ordered many pieces from D Louise and love them all. I had an issue with a couple of bracelets and upon contacting customer service was able to get a response right away. And then a resolution very quickly. They are helpful and stand behind their products 100%, exactly as they promise. I’m extremely pleased with this company and highly recommend!
April 22, 2026
Unprompted review
Reply from D.LOUISE
Hey Martee, we're sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to get that all sorted for you. Thank you for your feedback! x
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