DMB Car Seats Reviews 

253
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making the process of choosing and fitting car seats feel much less daunting. The service is frequently described as outstanding, with many appreciating the personalized advice, quick responses, and efficient handling of orders. People are highly satisfied with the products, finding them perfect for their children's safety and comfort, and the delivery service is consistently noted for its speed and reliability. Reviewers also highlight the excellent after-sales support, with the company going above and beyond to resolve issues and provide ongoing guidance on car seat usage and safety.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, particularly praising their helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as outstanding, brilliant, and amazing... See more

Product

Customers had positive experiences with product, expressing satisfaction with car seats for their children,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are more than happy with the lovely high back booster seat for our son. We had our very tall son’s axkid mini kid 4 installed by DMB car seats. I knew i’d definitely be purchasing our high back boo... See more

Company replied

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

253 reviews

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1-star

Asks customers to review

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5.0

All reviews

(253)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So quick and easy to order

So quick and easy to order. Would definately buy from again. Such a great range and great to know my child is in the safest of hands.

April 21, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much, its been a pleasure helping you -Deborah

Rated 5 out of 5 stars

5 star service! 🌟 🌟 🌟 🌟 🌟

Very happy with my experience at DMB car seats and would definitely purchase another seat with Deborah. Not only did she fit the seat and show me how to do it myself, but she has answered all sorts of questions I had before purchasing and questions afterwards in regards to the fit. The skills and experience she has are priceless and I'm now confident my little boy is safe in the car! Thank you

April 25, 2023
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much for your lovely review. It is much appreciated and I am always happy to help -Deborah

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! Bought an Avionaut Sky from DMB just about a year ago now, seller is still happy to answer any queries regarding reinstallation when I want to make sure I’ve got it in ok or removing inserts, adjusting straps, etc. Any and all future car seats will be purchased from here, I’m honestly beyond delighted with the aftercare received.

May 9, 2022
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Kim. It's been a pleasure helping you on your car seat journey so far - Deborah

Rated 5 out of 5 stars

Amazing service!

Advice and all information provided was amazing. First class service and massive knowledge on cars, car seats and safety advice. I would give it 10 stars if I could. Amazing!

April 8, 2023
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Reply from DMB Car Seats

Thank you so much for your lovely review. Really appreciate it.-Deborah

Rated 5 out of 5 stars

Excellent

Excellent range of verified, safe car seats; with very useful guidance, etc. Car seat installed quickly and safely.

April 10, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you very much for your review - Deborah

Rated 5 out of 5 stars

So helpful and informative

So helpful and informative. Booked me in fast and got the car seat really fast too. Definitely recommend.

March 15, 2023
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Reply from DMB Car Seats

Thank You. Always a pleasure. - Deborah

Rated 5 out of 5 stars

Super helpful

Super helpful, advice tailored to your individual needs. Highly recommended.

March 19, 2023
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Reply from DMB Car Seats

Thank you so much! - Deborah

Rated 5 out of 5 stars

5 stars

Absolutely fantastic service from start to finish. Wonderful about rescheduling appointments when my wee boy was sick and even messaged to ask how he was getting on after a few days.
Very knowledgable about car seat safety and was willing to travel to test seats in my car to find the best fit for us
Ordered on the Friday and the car seat was with me (half way across the country) by Tuesday
Their videos for installation are very easy to follow
Will be recommending to anyone I know with small children

March 2, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank You so much Leigh.Was a pleasure meeting you and so glad we were able to get you guys sorted with a seat.Deborah

Rated 5 out of 5 stars

Fantastic service going above & beyond

Fantastic service going above and beyond all expectations - would 100% recommend. We got exactly what we needed to meet our needs for budget and space, as well as exactly what is needed to guarantee the safety of our little ones.

February 21, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank You so much for your lovely review. Always happy to help. Deborah

Rated 5 out of 5 stars

Great service

Great service, very knowledgeable and communication from first contact to fitting of the seat was excellent.

February 26, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Karen.

Rated 5 out of 5 stars

AMAZING service.

Deborah is AMAZING! she helped us through every step of the process and recomended a seat that will fit in both cars and will fit our daughter untill she’s 5yrs old. Which is ideal.

I was recomended to the site by a friend of a friend and so glad we listened! 100% would recommended

February 22, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank You so much for your lovely review! Deborah

Rated 5 out of 5 stars

Great service

Recently upgraded to my daughters new car seat through DMB and she has been absolutely amazing, very knowledgeable and fits your seat for you. After sale service is excellent and she is more than happy to help with advice after crashes

February 11, 2023
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much for your lovely honest review. Deborah

Rated 5 out of 5 stars

Really helpful

Quick, helpful and informative service. Thanks!

February 5, 2023
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Reply from DMB Car Seats

Thank you for your review.Deborah

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

If you are looking to buy a new car seat and need any advice on which one best suits you, I can't recommend DMB Car Seats enough. The help and advice I have received from Deborah over the last 3 years is second to none. From fit checks to general advice, every time she has always been there to advise me with quick and efficient responses. She is very passionate about her job and the safety of our little ones 💞

February 10, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank You so much for your really kind and honest review. It means a lot. Alway happy to help keep our little ones as safe as we can. Deborah

Rated 5 out of 5 stars

Highly recommended 5 star service

Couldn’t recommend Deborah enough! She was so knowledgeable and helpful and so friendly. Came to the house and went over two different kind of car seats for my 6 month old as I was struggling with the infant carrier. Tried them in the house then she fitted both to my car to see what I preferred. Order was so simple too. Then she came back and fitted our chosen seat to the car and made sure everything was perfect. 5 Star service

February 1, 2023
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Kerri for your lovely review. So glad i could help to keep your little one safe. Deborah

Rated 5 out of 5 stars

I’d recommend to everyone

Deborah is helpful and knowledgeable. I had narrowed which seat to go for down myself but with no nearby stockist I contacted Deborah and she came to our house with the ones I wanted to see. She tried both options in our car so we could test them out and make an informed decision. She then ordered the one we chose and came back to deliver/install it, a very simple process to ensure you get the best seat for you and your baby. Thank you!

February 7, 2023
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thank You so much for your review. It was a pleasure helping you choose your next seat for your little one. Deborah

Rated 5 out of 5 stars

Brilliant customer care

Brilliant customer care so far. Came to meet us half way as we were a distance from the shop. Gave great advice and helped us fit the new seat. She also gave me a fit check for our existing seat which was above and beyond. We will be fitting the seat in another car and will be getting more help via messaging and pictures to ensure a safe fit. Such a good service and love our seat so far! So useful to have somewhere to try out the seats as ERF 25kg seats are not stocked anywhere else near us. We also had less choice due to our LG being small and needing a seat to fit in a van- so thankful for the advice and help.

January 31, 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank You so much for your lovely review. Glad we managed to miss the snow storm and get you all set up with your new super safe seat. Deborah

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