DMB Car Seats Reviews 245

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the staff's extensive knowledge regarding car seat safety and product details. Many appreciate the personalized advice, thorough explanations, and the effort taken to ensure the right car seat fit for their children and vehicles. The efficiency, quick responses, and helpfulness of the staff are frequently highlighted, making the daunting process of buying a car seat much easier and reassuring for parents. Reviewers also value the outstanding after-sales support, including guidance on fitting and correct positioning as children grow, and the overall friendly and professional approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising a staff member for their exceptional... See more

Service

Customers consistently report outstanding service, highlighting the excellent level of care and support... See more

Product

Reviewers consistently express satisfaction with the products, particularly car seats, highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

245 reviews

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Rated 5 out of 5 stars

The MOST helpful car seat specialist

The most helpful car seat specialist, and I had contacted a few without much help until I contacted DMB. They supported me from start to finish, answered every question and more, helped me find the best car seat for me and my needs! And the safest for my little one and her size, ensuring I made the right choice! I’ve now ordered and look forward to remote installation help and advice. Thank you so much DMB!

June 26, 2023
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Reply from DMB Car Seats

Thank you Sian for the lovely review. So glad we managed to get you all set up safely for your little one - Deborah

Rated 5 out of 5 stars

Excellent advice and fitting from DMB…

Excellent advice and fitting from DMB car seats. So nice to have a throughly knowledgable person local to Aberdeen & shire. Thank you

June 6, 2023
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Reply from DMB Car Seats

Thank you Rachel. I hope the kids are super happy with their new comfy set up - Deborah

Rated 5 out of 5 stars

Great service and product

Great service and a good product range. I was offered help with a fit check in person or virtually and the car seat was posted very quickly.

May 28, 2023
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Reply from DMB Car Seats

Thank you for your lovely review - Deborah

Rated 5 out of 5 stars

Amazing experience

Amazing experience, start to finish! Quick to respond to messages, very informative and helped guide me with my purchase.
Travelled to meet me close to my home in order to deliver, fit, check and answer any questions.
So friendly and professional and done super fast. Couldn’t ask for a better service!

May 31, 2023
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Reply from DMB Car Seats

Thank you Melissa. Was a pleasure helping you. Hope your daughter loves her new seat - Deborah

Rated 5 out of 5 stars

Great service and plenty information…

Great service and plenty information and demonstration shown to allow us choose the right seat for us. Will definitely return for any future seats! Very happy with our Axkid ONE2 😊 thank you

May 21, 2023
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Reply from DMB Car Seats

Thank you Sophie. I'm so glad you love your new car seat. - Deborah

Rated 5 out of 5 stars

Fantastic experience and a good price

Fantastic experience and a good price - we received great advice and the car seat arrived very quickly. Would not hesitate to recommend.

May 11, 2023
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Reply from DMB Car Seats

Thank you Shona. I hope Brodie is very happy in his new seat -Deborah

Rated 5 out of 5 stars

Swift

Swift, helpful service.

May 9, 2023
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Reply from DMB Car Seats

Thank you for your review - Deborah

Rated 5 out of 5 stars

Would give 10 stars if I could!

Service has been fantastic. Ordering was easy and Deborah was in touch quickly to arrange an installation date to suit me. I have also sought advice from her about a car seat issue for a family member via Facebook messenger and she has been so knowledgeable and helpful.

April 30, 2023
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Reply from DMB Car Seats

Thank you very much Hayley. Has been a pleasure helping you guys -Deborah

Rated 5 out of 5 stars

Deborah was absolutely brilliant!

Deborah was absolutely brilliant! Not only was she so incredibly fast to respond (despite being a busy mum and business woman!), but she was really accommodating and helpful with any questions that I had about the car seats. They arrived in perfect conditions and speedily and Deborah helped me get a great install even from afar. Would highly recommend DMB Car Seats to anyone looking to purchase a new car seat for their littles or any accessories!

April 24, 2023
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Reply from DMB Car Seats

Thank you so much Nicole. It has been a pleasure helping you, and I'm always on hand for any questions you have in the future - Deborah

Rated 5 out of 5 stars

Would highly recommend

Very fast at getting back in touch with me. We managed to get an appointment within the week and follow up fitting was done within 2 days of us purchasing the seats. Very helpful and clearly very knowledgeable! Wouldn't hesitate to use again if needed and recommend to family and friends.

May 3, 2023
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Reply from DMB Car Seats

Thank you so much for your lovely review.- Deborah

Rated 5 out of 5 stars

Quick responding and posting

Quick in responding to my message regarding stock and quick delivery for spare parts. Posted monday and arrived wed. Would use them again when we need our next seat.

April 20, 2023
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Reply from DMB Car Seats

Thank you for your kind review - Deborah

Rated 5 out of 5 stars

Deborah has so much knowledge and…

Deborah has so much knowledge and skills when discussing carseats and carseat safety, we were switching our newborns carseat from the one we bought and she was great the whole time. She made us feel at such ease and offered lots of choices. She also came and fitted the carseat and carseat base at our house which was excellent! Fully reccomend her!

April 20, 2023
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Reply from DMB Car Seats

Thank you Emily for the review. I'm so happy i was able to help you navigate the crazy world of car seats - Deborah

Rated 5 out of 5 stars

Excellent service

Excellent service. Very knowledgable lovely lady. Your children will be extremely safe in her fitted car seats.
Thank you.

April 17, 2023
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Reply from DMB Car Seats

Thank you Poppy, always a pleasure helping parents -Deborah

Rated 5 out of 5 stars

So quick and easy to order

So quick and easy to order. Would definately buy from again. Such a great range and great to know my child is in the safest of hands.

April 21, 2023
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Reply from DMB Car Seats

Thank you so much, its been a pleasure helping you -Deborah

Rated 5 out of 5 stars

5 star service! 🌟 🌟 🌟 🌟 🌟

Very happy with my experience at DMB car seats and would definitely purchase another seat with Deborah. Not only did she fit the seat and show me how to do it myself, but she has answered all sorts of questions I had before purchasing and questions afterwards in regards to the fit. The skills and experience she has are priceless and I'm now confident my little boy is safe in the car! Thank you

April 25, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you so much for your lovely review. It is much appreciated and I am always happy to help -Deborah

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! Bought an Avionaut Sky from DMB just about a year ago now, seller is still happy to answer any queries regarding reinstallation when I want to make sure I’ve got it in ok or removing inserts, adjusting straps, etc. Any and all future car seats will be purchased from here, I’m honestly beyond delighted with the aftercare received.

May 9, 2022
Unprompted review
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Reply from DMB Car Seats

Thank you so much Kim. It's been a pleasure helping you on your car seat journey so far - Deborah

Rated 5 out of 5 stars

Amazing service!

Advice and all information provided was amazing. First class service and massive knowledge on cars, car seats and safety advice. I would give it 10 stars if I could. Amazing!

April 8, 2023
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Reply from DMB Car Seats

Thank you so much for your lovely review. Really appreciate it.-Deborah

Rated 5 out of 5 stars

Excellent

Excellent range of verified, safe car seats; with very useful guidance, etc. Car seat installed quickly and safely.

April 10, 2023
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Reply from DMB Car Seats

Thank you very much for your review - Deborah

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