DMB Car Seats Reviews 245

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the staff's extensive knowledge regarding car seat safety and product details. Many appreciate the personalized advice, thorough explanations, and the effort taken to ensure the right car seat fit for their children and vehicles. The efficiency, quick responses, and helpfulness of the staff are frequently highlighted, making the daunting process of buying a car seat much easier and reassuring for parents. Reviewers also value the outstanding after-sales support, including guidance on fitting and correct positioning as children grow, and the overall friendly and professional approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising a staff member for their exceptional... See more

Service

Customers consistently report outstanding service, highlighting the excellent level of care and support... See more

Product

Reviewers consistently express satisfaction with the products, particularly car seats, highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

245 reviews

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1-star

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Rated 5 out of 5 stars

Highly recommend this excellent service

Very happy with our experience with Deborah at DMB car seats, she was lovely and friendly and accommodating, had so muck knowledge and information and made sure I felt comfortable with installing/removing seat and safely securing our daughter in her new seat! I’d highly recommend her to anyone looking for a new safe car seat for their little one! :) thank you, Leanne

September 26, 2023
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Reply from DMB Car Seats

Thank You Leanne for the lovely review. It means a lot to a small business. I'm so happy you feel confident in using your new seat.

Rated 5 out of 5 stars

Highly Recommend

Deborah was extremely knowledgable on all things safety related when it comes to keeping children safe in the car. She was very patient with both myself and my son ( I was a bit indecisive) when choosing and he was getting fed up trying seats. She was never In any rush and let me try as many seats as needed within the car. Also never any pressure to choose a particular one and very up front with the price. I originally wanted one which was cheaper but I changed my mind once I seen my son sitting in them and she let me know difference in price instantly but didn’t push in anyway to choose a dearer one. I came away knowing my son is safe in his car seat for many years to come and that’s everything for a parent when driving little ones around.
I would highly recommend, in fact I would now only recommend her when it comes to choosing the perfect seat.

September 23, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you so much Gemma for your lovely review. I'm so happy you found the service beneficial and that you felt confident and comfortable with your car seat choice for your little one.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Let me try the car seats I wanted in my mums fiat 500, as I was nervous I wouldn’t get a 36kg rear facing seat in the car, but I ended up with a choice of 2!! Very knowledgable about car seat safety, unlike Halfords and Smyths who would end up having your little one unsafely front facing before 5 years old!! I am even getting the seat installed for me and I am being shown how to use it when the seat arrives!

September 26, 2023
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Reply from DMB Car Seats

Thank you for the review Louise. I'm so glad we managed to find a safe solution for your toddler to keep him rear facing a while to come.

Rated 5 out of 5 stars

Personal and Super responsive

Personal and Super responsive. Knowledgeable and a quick turn around to ensure we could travel safe!

September 19, 2023
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Reply from DMB Car Seats

Thank you so much Tabitha for the lovely review.

Rated 5 out of 5 stars

Amazing service and advice

Thank you Deborah for your amazing service, so glad we decided to buy car seats from you. Kindly met us in Aberdeen to fit the 2 car seats as our baby was born premature and was in neonatal unit. Not only did Deborah fit the seats we bought through her, but also checked our other car seat we already had and ensured all the seats were fitted correctly for us. Thank you 😊
And when baby was able to come home from hospital she did a fit check for us to make sure he was as safe as possible in his new seat! Highly recommended DMB Car seats and the new Avionaut Pixel Pro car seat which is amazing fit for our tiny 4lb5oz premature baby and will last him years!
Amazing knowledgeable friendly service , Thank you again 🤗

August 31, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you so much Grace. I'm so happy to have helped you choose the safest seats for you little ones. Thank you for thinking of me and i hope to see you again in the future.

Rated 5 out of 5 stars

extremely knowledgeabe

Deborah is extremely knowledgeable and has a large variety of makes and models of seats that she is able to trial in your car.

She gave us great advice on both the toddler seat and high backed booster that we were looking for. I will definitely use her again.

August 19, 2023
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Reply from DMB Car Seats

Thank you so much Tracey for taking the time to leave me a lovely review.

Rated 5 out of 5 stars

the best decision you'll make when car seat shopping

Deborah is so helpful even months/years after purchase with questions/fit advice. we were recently in a car accident and our seats needed replaced and Deborah let me know about an amazing scheme through avionaut that replace car seats after a crash. what a lifesaver! and our second car seat was covered under insurance and she helped us upgrade that car seat with advice. I recommend DMB car seats to anyone I can - lovely woman, lovely business, and incredible car seat knowledge.

September 10, 2023
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Reply from DMB Car Seats

Thank you so much Natalie for your lovely review. I'm so happy I have been able to help and keep your little one safe.

Rated 5 out of 5 stars

Would highly recommend. Very knowledgable and patient!

We had a lovely visit to look at suitable car seats for our first child due in a few weeks. Having no knowledge at all on what we needed, Deborah spent loads of time clearly explaining what was important and showing how to fit and use all the suitable seats allowing us to make the best informed choice we could. Thanks so much!

September 2, 2023
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Reply from DMB Car Seats

Thank you very much Heather for the lovely review.I'm glad i was able to help you navigate the car seat minefield.

Rated 5 out of 5 stars

5*Star Service

This is the 3rd seat we have bought, Deborah always has a good choice of car seats in stock ready to try in your own car. There is never any rush or pressure either. 5* service again. Thank you.

August 20, 2023
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Reply from DMB Car Seats

Thank you Angela. I'm so happy we have managed to find you guys a safe seat to last a few years to come.

Rated 5 out of 5 stars

Always a pleasure dealing with Deborah

Always a pleasure dealing with Deborah, her advice is always available and valuable. This will be our 2 time using her services for our twin daughters and it gives us peace of mind that our daughters are being provided with the safest and most up to date advise and car seats

August 7, 2023
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Reply from DMB Car Seats

Thank you very much Anthony. It's always a pleasure helping fellow multiple parents. Really pleased we managed to find suitable seats for the girls that will last years to come.

Rated 5 out of 5 stars

Invaluable Service and Information

Deborah is a gem.
From messaging about various options to fitting, it was a really fantastic process.
Getting the right seat for your precious cargo is so important and her knowledge is so valuable.
We wouldn't hesitate to recommend or use again. Thank you Deborah.

August 4, 2023
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Reply from DMB Car Seats

Thank you very much Rachel. Always a pleasure helping to keep little ones safe.

Rated 5 out of 5 stars

From start to finish we had a great…

From start to finish we had a great experience with Deborah at DMB Car seats. She fitted us in quickly for our consultation, and was so helpful and knowledgable when we were trying demo seats for our son. So convenient that she does this at your own home! She was then able to source and fit his new seat within days of our consultation! She was so helpful and accommodating, and you can tell that finding the safest and most comfortable seat for your child is her priority and she's passionate about doing it right. The whole process couldn't have been any smoother, and we are so happy with our purchase.

July 20, 2023
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Reply from DMB Car Seats

Thank you so much Morag for your lovely review. It's always a please helping to keep little ones safe.

Rated 5 out of 5 stars

Fabulous service from beginning to end!

Fabulous customer service. Personal, no question too big/silly! Very knowledgeable and helpful! Even helped with fitting once it arrived! Will be my go to from here on out! Thank you again!

July 14, 2023
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Reply from DMB Car Seats

Thank you much Charlie. I'm pleased you found the service useful and we were able to find a suitable seat for your little one.

Rated 5 out of 5 stars

Excellent Service!

Excellent service from Deborah from start to finish! The advice she gave us was brilliant and she took time with us to try 3 different seats in our car, plus let our child sit in a seat that was fitted to her vehicle as another option. We're delighted with the seat that we chose & baby seems quite happy in it too! We would highly recommend Deborah to any expectant parents, we just wish we spoke to her sooner!

July 14, 2023
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Reply from DMB Car Seats

Thank you so much Judith. I'm glad you found the service and experience helpful and we were able to find a safe seat for your wee one.

Rated 5 out of 5 stars

Really great service

Really great service, Deborah came out to the house to try out car seats in both our cars and to see what fit our daughter best, then came back to install our chosen seat the next week. Quick, friendly and reliable service and having that peace of mind that everything fits and is safe is brilliant!

July 13, 2023
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Reply from DMB Car Seats

Thank you so much. was an absolute pleasure helping you and so glad you feel happy and confident with your new seat - Deborah

Rated 5 out of 5 stars

Great service from DMB Car Seats

Great service from DMB Car Seats! Debs is amazing, professional and knowledgeable. She was able to sort car seat for my kids across countries and guided me during installation to get a good fit.

July 12, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you Julia. Always a pleasure helping friends from afar. I hope the boys are very happy in their new seats - Deborah

Rated 5 out of 5 stars

Fantastic advice and communication from…

Fantastic advice and communication from DMB Car Seats. Deborah is so knowledgable, and made my husband and I feel much better about the safety of our little one. Great deal on a car seat too!

July 2, 2023
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Reply from DMB Car Seats

Thank you Olivia. Looking forward to getting you all set up soon - Deborah

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