DMB Car Seats Reviews 245

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the staff's extensive knowledge regarding car seat safety and product details. Many appreciate the personalized advice, thorough explanations, and the effort taken to ensure the right car seat fit for their children and vehicles. The efficiency, quick responses, and helpfulness of the staff are frequently highlighted, making the daunting process of buying a car seat much easier and reassuring for parents. Reviewers also value the outstanding after-sales support, including guidance on fitting and correct positioning as children grow, and the overall friendly and professional approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising a staff member for their exceptional... See more

Service

Customers consistently report outstanding service, highlighting the excellent level of care and support... See more

Product

Reviewers consistently express satisfaction with the products, particularly car seats, highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

245 reviews

5-star
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1-star

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Rated 5 out of 5 stars

new car seat

We had a great experience with DMB. Deborah was very helpful and made it less stressful picking a new seat for our daughter. She’s also ready to answer any questions we have even after the seat has been installed. It won’t be long til we purchase another seat for our other daughter and I wouldn’t hesitate to buy from DMB again.

December 6, 2023
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Reply from DMB Car Seats

Thank You Stacey. Really appreciate the review and so glad you are all happy with your new car seat.

Rated 5 out of 5 stars

Gives honest and tailored advice

Gives honest and tailored advice. Car seats are high quality and if local to the seller they will come and demo how to install.

February 5, 2024
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Reply from DMB Car Seats

Thank You Helen. I'm glad you have found the service useful and benefitted from the process.

Rated 5 out of 5 stars

Amazing

Dmb car seats were absolutely fantastic! I was struggling to find the right car seat and very glad we went with DMB because she helped us pick the right seat that would work for us now and in the future. I will definitely use her again when the time comes to get my son his next seat.

January 21, 2024
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Reply from DMB Car Seats

Thank You so much Ellie. Always happy to help keep your little one safe throughout their car seat journey.

Rated 5 out of 5 stars

Brilliant experience

Brilliant service from start to finish. Choosing a car seat is a minefield but Deborah has so much knowledge and made the process so much easier. Our seat was delivered extremely quickly and we have Deborah on hand to help us with future adjustments with the seat. Would definitely recommend

January 24, 2024
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Reply from DMB Car Seats

Thank You Keely. I'm so glad i was able to help and keep your wee one safe for years to come.

Rated 5 out of 5 stars

5* service for sure.

5* service for sure.

Deborah came to me to try out a variety of seats with my 4month old baby, she was happy to try out multiple seats in my car and answered all my questions. We had a fit check in my infant carrier where I was given a few pointers on how to make the fit safer as that was what I was using a the time.
Ordering was easy and she came back to install too. Deborah was also more than happy to give a demo install into my patner's car before fitting the new seat into my car and giving us a run down with baby.

Over all very polite, professional and informative. Never felt rushed or pressured and I will definitely recommending DMB car seats every chance I get.

January 25, 2024
Unprompted review
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Reply from DMB Car Seats

Thank You so much Kimberly. So happy I was able to provide a great service for you, and that through the seat selection process we were able to choose the right one to fit your baby and your needs.

Rated 5 out of 5 stars

100% 5star customer service

Ordered car ponchos both for my granddaughter and to use with my car seat as a childminder. The customer service went above and beyond as text me to inform me a colour choice was now out of stock and asking if I would like to choose another. Then text again to inform me both were in stock and being shipped the following day. Wish all business’ had this ethic!!

January 21, 2024
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Reply from DMB Car Seats

Thank you so much Sue for your lovely review. It means a lot to a small business.

Rated 5 out of 5 stars

Excellent.

Excellent.
Very friendly and efficient and will have no hesitation on recommending them to others,

January 9, 2024
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Reply from DMB Car Seats

Thank You very much Christine. I'm glad you have had a good experience.

Rated 5 out of 5 stars

Great advice

Great advice, came to our house which made it so easy and convenient for us.

January 8, 2024
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Reply from DMB Car Seats

Thank you for the lovely review Millie. I'm glad you've found the service beneficial.

Rated 5 out of 5 stars

Very knowledgeable and provided…

Very knowledgeable and provided personalised advice to make best use of our current car seats and get the perfect fitting new seat for our daughter. Advised of offers on and pricing was also competitive with other sellers plus you get a personal fitting too.
Wouldn’t hesitate in using again.

November 29, 2023
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Reply from DMB Car Seats

Thank You Mikaela for your lovely review. I'm so happy you were pleased with the service and we were able to find a seat for your daughter.

Rated 5 out of 5 stars

Worth her weight in gold

Deborah is very knowledgeable in what she does. She spent time in showing us to seat in and putting child in the seat correctly. I have peace of mind my child is safe travelling in the car.

November 23, 2023
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Reply from DMB Car Seats

Thank you Claire. So happy you found the service beneficial and we managed to find a safe solution for your wee one.

Rated 5 out of 5 stars

Deborah is absolutely fantastic

Deborah is absolutely fantastic! I messaged her quite last minute to have a look at seats, as we were down on holiday from Orkney. She met up with us and took a range of seats she thought would suit us best. We tried a selection of them in our car. She's so knowledgeable and answered any questions we had. Nothing is too much trouble. Super quick to reply to messages too. We got our seat delivered and it arrived within the week. We will 100% be recommending her to everyone in need of seats. We can sleep easy at night knowing out little boy is as safe as can be, rear facing for years to come 🙂 thanks

November 26, 2023
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Reply from DMB Car Seats

Thank You so much for the lovely review Shaunette. Thank you for travelling so far to see me. I'm happy we managed to find a safe solution for your wee one and that you love his new seat.

Rated 5 out of 5 stars

Great local car seat fitter.

So great to have an experienced, knowledgeable car seat supplier locally. Deborah got in touch immediately after I placed my order online to offer in person installation of our new seat. Deborah was quick and efficient when she arrived to install the seat and made sure I had all the info needed for using the seat.

November 21, 2023
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Reply from DMB Car Seats

Thank you so much for the lovely review. I'm so happy you have found the service beneficial and we were able to get your wee one all set up in their new seat.

Rated 5 out of 5 stars

Highly recommend excellent service

I highly recommend anyone needing a new car seat books in with Deborah at DMB car seats. She has excellent knowledge in the car seats which are available and she makes sure that you have all the information needed before making your decision. We were able to try out different seats with our little boy sitting in them in our car. Once we had decided on a seat it was good to know the seat was safely installed and we were shown in great detail how to do this. It is also nice to know if we have any questions we can still make contact when needed. I recommend anyone looking for a new car seat goes to visit DMB car seats.

November 25, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you so much for the lovely review Roxanne. I'm glad you found the service and experience beneficial and that we managed to choose a safe seat for your little one.

Rated 5 out of 5 stars

Quick and Efficient Service

I messaged DMB Car Seats about our 6 month old having neck flop whilst asleep (which he did a lot in the car!) A quick photo and an adjustment and the problem was sorted. Will definitely be in touch again if anything is needed in the future. Helped a stressed mum out!
Thanks again!

November 4, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you for taking the time to review. I'm happy we were able to get your wee one sitting better in his car seat and you feel more confident taking him out now.

Rated 5 out of 5 stars

Excellent advice

Excellent advice. Great responsiveness and service. Highly recommend.

October 9, 2023
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Reply from DMB Car Seats

Thank you for your lovely review.

Rated 5 out of 5 stars

Knowledgeable, kind and personable

Deborah is amazingly knowledgeable, friendly and brilliant at what she does. We purchased a car seat for my 4-year-old to allow him to face rearward for longer and she spent some time over a video call ensuring that I was happy with the fit and also that he was comfortable in his new seat. Would thoroughly recommend buying from her because of this and also because it is so important to support small mum lead businesses!

June 30, 2023
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Reply from DMB Car Seats

Thank you so much Kate for your lovely review. I'm so happy i was able to provide you with a safe seat for your little one and that you felt confident using the seat.

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