Communication was great from the time of booking right up to the appointment. Tom was so friendly and professional and did an absolute fabulous job on our stairs, landing and 2 bedrooms. They have co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the time I booked my carpet clean with Darius his communication was great. He confirmed the booking, time, price, no of carpets etc by text. He also checked with me the week before that every... See more
Company replied
Excellent result from carpet clean. Tom was a lovely and polite young man. Took his time and carpets look fab, despite some serious pet staining. Highly recommended, would def use again
Company replied
Thomas from ' DM Carpet Clean" come to clean my mothers landing stair and loung/dining room carpet. Thomas was polite and friendly. His work ethic couldn't have been better and did a 5* job. Will... See more
Company replied
Company details
Written by the company
We are DM Carpet Clean, a Cardiff-based carpet and upholstery cleaning company with over 13 years of experience. We take pride in providing professional cleaning services for both homes and businesses in the area. Our technicians aren't just equipped with top-notch tools and eco-friendly products, we also utilize powerful truck-mounted equipment for our carpet cleaning services. This high-performance system allows for deep cleaning that removes dirt, allergens, and grime, leaving your carpets truly revitalized. We've been doing this for over a decade, and we're committed to exceeding your expectations and ensuring you're completely satisfied with the fresh, clean look we bring to your space.
Contact info
Cardiff, United Kingdom
- 07849022536
- info@dmcarpetclean.co.uk
- dmcarpetclean.co.uk
4.9
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend DM carpet clean
Highly recommend DM carpet clean.
I am delighted with the recent clean of our hall, stairs and landing. Having recently moved in we wasn't optimistic they could be saved thinking we would have to replace them.
Tom did the most amazing job!! It literally looks like a new carpet.
Tom arrived promptly, was friendly knowledgeable and helpful. Thank you so much Tom we will see you in the future to maintain our now clean fresh carpets.
July 29, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Superb
I couldn’t be happier with the service. My stairs, landing and upholstered bar stools all look like new again! Thomas was professional, friendly and took the time to offer helpful advice on how to protect the fabrics and keep everything looking its best after the clean.
The whole experience was excellent from start to finish, and the results exceeded my expectations. I wouldn’t hesitate to recommend them and will definitely be using them again in the future.
July 29, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Thomas did a really good job cleaning…
Thomas did a really good job cleaning my carpet and suite. He worked very hard cleaning my suite. It came up as new. I was really pleased. My carpet came up very clean. Like new. He was excellent.
July 27, 2026
Unprompted review
Reply from DM Carpet Clean
Hi Patricia,
Thank you for taking the time to leave us a review. We're delighted to hear Thomas worked so hard and that both your carpet and suite came up looking like new. I'll be sure to pass your kind comments on to him.
We did notice you gave us 3 stars. If there's anything we could have done better to earn a higher rating, we'd really appreciate your feedback. We're always looking to improve and would love to know how we could have made your experience even better.
Thank you again for choosing DM Carpet Clean.
Tom was a very professional
Tom was a very professional, helpful person who worked very hard the whole time he cleaned here. His work was excellent.
July 27, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Carpet clean, great experience
A great service from this company, from start of communication through to having the carpet cleaned. Tom cleaned my mum's carpet, he was very professional and helpful and did a great job. Would highly recommend, her carpets looks like new. Thank you, a very pleased mum.
July 24, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Very good service
It was easy to communicate with Darius to make the booking and deal with any queries in relation to it.Pricing was clear.
Tom called on the day to say he was coming, arrived on time and explained the process clearly, pointing out areas of the carpet that would not change (hot iron marks!). Tom was pleasant and efficient and the carpet came up really well with the expected result.
I would use them again and recommend them.
July 22, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Tom came out and did a fab job in our…
Tom came out and did a fab job in our sofas. Looking so much better. Friendly polite and professional. Thank you Tom 🙂
July 21, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
I’d use them everytime
Thomas “Tom” was a fabulous carpet cleaner! Not only was he polite, respectful and kind. He was willing to work around the constraints of city parking without getting flustered or upset. He was positive, happy to be around dogs and all around really good at his job. My carpet, couch and stairs all look like new!
July 20, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Tom arrived on time carried out an…
Tom arrived on time carried out an excellent clean of my carpet.And was very helpful advising on carpets.
Would definitely use again and recommend.
July 9, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Superb service
Superb service, arrived on time and worked incredibly hard in the heat. A great result on both carpets and sofas. Highly recommended
July 9, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Great job.
Tom did a great job cleaning my carpets. He was efficient, friendly, and professional. Highly recommend!
July 8, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Reply from DM Carpet Clean
Thank you
Thank you Thomas for the excellent job…
Thank you Thomas for the excellent job you did today cleaning our living room/ dining room carpets. Fantastic job done by a great professional. Very courteous and arrived at the agreed time. I have no hesitation in recommending Tom and the team at D& M cleaning. Thank you. Mary Pope.
July 6, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Great experience
Great experience, professional, prompt and great communication. Work done to a very high standard. Would use again.
July 4, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Fantastic job done on my Sofa’s
Fantastic job done on my Sofas today. Thomas was very friendly and professional. Showing me the difference as he was doing them. They both look like new. I am so happy with his work I am going to book to have the stairs and landing done. Thank you Thomas 😀
July 4, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Very professional service
Very professional service, Tom was very friendly the landing , stairs ,dining/living room done quickly and without any fuss. The carpet looks like new again, highly recommended I will definitely use this company again
July 2, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Excellent job
Easy to arrange, great communication. Excellent, professional, job by Tom who was polite friendly & efficient. Will definitely be booking again & recommending to others!!
July 1, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Thomas was extremely professional
Thomas was extremely professional, courteous and knowledgable. The carpet cleaning was outstanding.
I highly recommend Thomas to anyone wanting their carpets cleaned.
June 22, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Tom was fab would use again
Tom was fab would use again
Thanks Tom you were great and carpets look fab too
June 27, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
Thank you Thomas for a fantastic…
Thank you Thomas for a fantastic service. Arrived on time and our sofa looks brand new.
June 26, 2026
Unprompted review
Reply from DM Carpet Clean
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.