Jill, she made my experience so much easier than expected, such a down to earth woman. Made me feel at ease talked through the whole process, about daily life which wasn’t daunting the fact I was bein... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phil helped me feel completely at ease throughout the whole process. He was kind, calm and gentle, and made sure I never felt judged at any point. Instead, he treated me with respect and understandin... See more
Phil made me feel completely at ease straight away and explained what he was doing at every step. He was very mindful and careful of where he took the hair strand testing from so that you would never... See more
Company replied
Melanie from DNA legal was able to provide a home visit to take the sample needed. She had such a lovely warm energy about her, very informative, organised, thorougher and precise with her role. S... See more
Company details
Written by the company
The UK's most accurate legal DNA Test. Testing for paternity, immigration & drugs & alcohol. Accurate - Fast - Trusted. ISO 17025 Accredited.
Contact info
Unit G1, Frome Business Park, BA11 4FN, Frome, United Kingdom
- 0203 4243470
- dnalegal.com
4.9
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Susie was amazing very polite and fast…
Susie was amazing very polite and fast would highly recommend, was also earlier than anticipated they was formal and nice!
January 19, 2026
Unprompted review
Pleasant experience
She was very polite and thorough in her work and maintained a professional profile. She made sure I understood everything. she was as gentle as could be when taking samples. Overall my experience was exactly how it should go
January 14, 2026
Unprompted review
Susie took my sample made me feel very…
Susie took my sample made me feel very comfortable
January 13, 2026
Unprompted review
Melanie- she made it such a comfortable…
Melanie- she made it such a comfortable and easy experience. Very polite and friendly.
January 10, 2026
Unprompted review
Melanie was amazing done a really good…
Melanie was amazing done a really good job made sure I was okay through the whole process it went better than I though very good job Melanie
January 10, 2026
Unprompted review
Melanie was so easy to get along with…
Melanie was so easy to get along with and talk to. She was warm and kind and very professional, was lovely to meet her. Thank you for an amazing experience today
January 8, 2026
Unprompted review
Good service
Hi was a pleasant experience handled kindly and thorough. The lady was polite and happy to answer all my questions, made me feel relaxed.
January 8, 2026
Unprompted review
Susie
Susie is a lovely lady, very helpful with some questions I had, polite good conversation deserves 5stars 🥰
January 6, 2026
Unprompted review
DNA Legal provide an excellent service
I have been going to DNAL for their drug and alcohol testing service for over two years.
DNAL always provide a fast and competitive (cost) service.
They are responsive to requests and persist in making several contact attempts with reluctant donors.
They have always been polite and friendly to deal with with.
January 5, 2026
Unprompted review
Susie was absolutely lovely
Susie was absolutely lovely, very kind and made sure I knew what was going on.
January 3, 2026
Unprompted review
Susie was friendly and made me feel…
Susie was friendly and made me feel comfortable lovely lady
December 29, 2025
Unprompted review
Melanie has done a few now she has been…
Melanie has done a few now she has been brilliant every time.
December 29, 2025
Unprompted review
Sharon was absolutely brilliant
Sharon was absolutely brilliant, she made the who process easy, very professional and down to earth. I couldn't have asked for a better process and I highly recommend.
Thank you Sharon, and have a lovely Christmas!
December 23, 2025
Unprompted review
Good and consistent communication
Consistently prompt responses, excellent communication and detailed reports
December 19, 2025
Unprompted review
good service and the outcomes well…
good service and the outcomes well explained.
October 16, 2025
Unprompted review
DNA Legal
Very friendly Company and you can always speak to someone. Ryan Mason was our contact and he always returned our calls and emails quickly. He also kept us informed on how each case was progressing and we would recommend them highly.
December 18, 2025
Unprompted review
Customer Service
The whole team at DNA Legal are incredibly accommodating and a pleasure to work with.
December 18, 2025
Unprompted review
Melanie was polite and positive towards…
Melanie was polite and positive towards me. Quick and simple.
December 18, 2025
Unprompted review
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