Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... See more
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Review summary
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Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... See more
Company replied
Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... See more
Company replied
We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... See more
Company replied
Company details
About DNA Payments
Written by the company
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contact info
10 Lower Grosvenor Place,, SW1W 0EN, London, United Kingdom
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service from Dylan.
Outstanding service from Dylan.
Really helpful and informative.
February 9, 2026
Unprompted review
Reply from DNA Payments
Hi Adam
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Amir
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer support from Katie
February 9, 2026
Unprompted review
Reply from DNA Payments
Hi
That's great news, and thanks very much for letting us know about Katie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Connection problems
We had a slight problem regarding a connection issue, thanks to Nick we got it sorted quickly.
It makes it so much easier with the patience shown.thanks again.
February 6, 2026
Unprompted review
Reply from DNA Payments
Hi Bernard
That's great news, and thanks very much for letting us know about Nick! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great liaising the DNA team
Great liaising the DNA team. All very friendly and professional. Phone answered within 1 min of ringing, no 20 min wait. Dealt with my query instantly, Katie was brilliant, as was George. Highly recommend DNA
February 6, 2026
Unprompted review
Reply from DNA Payments
Hi Peter
That's great news, and thanks very much for letting us know about Katie & George! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The set up of the card machine was very…
The set up of the card machine was very easy, and the lady guiding me was very professional and helpful
February 6, 2026
Reply from DNA Payments
Hi Gloria
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina made this extremely easy.
Amina made this extremely easy.
Amina was great, helpful and professional.
Made setting up so simple.
February 6, 2026
Reply from DNA Payments
Hi
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
EXCELLENT SERVICE
Rob and Dougie who iv delt with so far were very helpful informative and patient so far I'm very pleased with the service. Thank you
February 5, 2026
Reply from DNA Payments
Hi Julie
That's great news, and thanks very much for letting us know about Rob & Dougie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
So far so good
So far so good, glad I took the phone call and made the appointment to go over the details, Jamie was fab explained everything how it would all happen and then my terminal got delivered Guy called me to say I should be getting it and what time and then when it turned up arranged a call to connect it up and went through everything with me! Very helpful and polite!
February 5, 2026
Reply from DNA Payments
Hi Katie
That's great news, and thanks very much for letting us know about Jamie & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dylan was very helpful and resolved my…
Dylan was very helpful and resolved my issue very quickly.
My call was answered within a few minutes and I was happy with the outcome.
I would be very happy to recommend DNA payments having spoken with Dylan.
February 5, 2026
Unprompted review
Reply from DNA Payments
Hi Sonia
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
Excellent service, Paula was very helpful and explained everything very easily.
February 5, 2026
Reply from DNA Payments
Hi Jack
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Chaudhary,
That's great news, and thanks very much for letting us know We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to a lovely chap called Guy took…
Spoke to a lovely chap called Guy took me through in how to set up my new machine with ease. Thank you Guy keep up your great work and hope to speak to you soon.
February 4, 2026
Reply from DNA Payments
Hi Harry
That's great news, and thanks very much for letting us know about how lovely to speak to Guy was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Jack was great today from customer…
Jack was great today from customer services! He helped me with a transaction query and was very prompt in getting back to me with the information i needed .thanks Jack x
February 4, 2026
Unprompted review
Reply from DNA Payments
Hi Charlotte
That's great news, and thanks very much for letting us know about how prompt Jack was in responding to your query! We're delighted to have helped you with your transaction query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Really helpful
Really helpful! So quick at responding. Thanks so much!
February 4, 2026
Unprompted review
Reply from DNA Payments
Hi Leyana
That's great news, and thanks very much for letting us know about how fast we are in responding to your query! We're delighted to have helped you with your payment link query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Payments have been very helpful in…
DNA Payments have been very helpful in setting up our card machine smoothly. Special thanks to Samina and Amina for their prompt support, clear communication, and professionalism throughout the process. We really appreciate their assistance and would happily recommend their service.
February 4, 2026
Reply from DNA Payments
Hi Prafful
That's great news, and thanks very much for letting us know about how helpful Samina and Amina were! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New Customer
Samina and Guy were very helpful during the due diligence and onboarding process and everything was completed very efficiently.
January 27, 2026
Reply from DNA Payments
Hi David
That's great news, and thanks very much for letting us know about how helpful Samina and Guy were! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Clear
Clear, concise instructions. A real help in guiding me through the process. Guy had loads of patience!
February 3, 2026
Reply from DNA Payments
Hi Malcolm
That's great news, and thanks very much for letting us know about how patient, clear and concise Guy was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A proactive and friendly service
A proactive and friendly service. A pleasure to deal with.
February 3, 2026
Reply from DNA Payments
Hi Michael
That's great news, and thanks very much for letting us know about our proactive and friendly service! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Quick response from Ryan G to issue…
Quick response from Ryan G to issue raised this morning concerning expiring reports
February 3, 2026
Unprompted review
Reply from DNA Payments
Hi Glyn
That's great news, and thanks very much for letting us know about how fast Ryan G has been in responding to your query! We're delighted to have helped you with your report query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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