Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering is quick & easy. There is a good choice of colours. I've made three orders & bought tea towels and hair wraps. The tea towels are super absorbent. The hair wraps are also absorbent, lightwe... See more
Company replied
They are incredibly lightweight and compact. They fold down small enough to fit easily into a backpack or carry-on. Despite being thin, they’re surprisingly absorbent and dry way faster than normal to... See more
Company replied
I was told about these amazing towels. I was sceptical to say the least. However from viewing the web site several times, reading reviews, researching, finally purchased a towel (soon to purchase my... See more
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Company details
Written by the company
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Contact info
The Print Rooms, 164-180 Union Street, SE1 0LH, London, United Kingdom
- help@dockandbay.com
- dockandbay.com
4.5
Excellent
825 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product!
When my towels first arrived i thought they were thin, how would they ansorb moisture etc but took them on holiday with us. Light to carry, didn't take up room in the suitcase, they covered all the sunbed, dried quickly as i hate lying on a wet towel, they look great too! I love them! 5*
September 29, 2025
Unprompted review
Reply from Dock & Bay
We love this! 💙 Totally get that first thought but they do surprise you, don’t they? Light, quick-drying, and looking fab on those sunbeds 🌞 So happy they won you over, thanks for the 5 stars! ✨🏖️
Bought these after seeing the adverts…
Bought these after seeing the adverts online loads and wanted to give these a try … saved them until holiday on 7th October for a week and I have to say they have not disappointed at all , does exactly what it says . Quick drying , folds compact and we even gave them a rinse in travel wash and they dried in no time doesn’t really hold the sand .PERFECT! We will be purchasing a few more for our children now
October 7, 2025
Unprompted review
Reply from Dock & Bay
Yay, that’s amazing to hear! 🙌 So glad they lived up to the hype and made holiday life easier (no soggy, sandy towels here! 😉). Love that you’re spreading the towel love to the whole family, enjoy your next adventures! 💙☀️🌴
Disappointed
I bought this towel to take to Portugal as it's lightweight and promised so much ! Yes the towel is lightweight and sand did not stick to it when I was on the beach but when I used it to dry myself it was awful. The towel didn't absorb water and I was left soaking wet and very chilly. I bought a traditional towel locally in the end. Very disappointed Dock and Bay.
October 1, 2025
Unprompted review
Reply from Dock & Bay
Hi Lesley,
Thank you so much for sharing your experience. We’re really glad to hear the towel lived up to its promise on the sand & staying lightweight! But we're sorry to hear it didn’t perform as expected when it came to drying off.
Your comfort and satisfaction are really important to us, and we never want you to feel disappointed with our products 💪🏼
We’d love the chance to turn this around! If you could please reach out to Support-uk@dockandbay.com , we can explore resolutions!
Quick dry towel
I was looking forward to using this towel on my current vacation, I ordered a while ago in preparation for the towel arriving for my holiday, which it did very prompt delivery, I was excited with the little pouch and how much space it would save in my case. I arrived on my holiday yesterday used the towel, it felt comfy to lie on, also kept the sand off it great I thought! Until I came to dry myself which was not great at all! They don’t absorb the water from your body. Leaving me soaking wet! Disappointed dock and bay.
September 15, 2025
Unprompted review
Reply from Dock & Bay
Hi Emma!
Thank you so much for sharing your feedback, and I’m really sorry to hear about your experience with your Dock & Bay towel. We’re glad to know you enjoyed the compact design and how comfortable it felt on the sand, but we completely understand your disappointment when it came to drying off.
Your comfort and satisfaction matter to us, and we never want you to feel let down by our products.
We’d love to make this right for you — if you could please reach out to help@dockandbay.com, we can explore resolutions!
Thanks again for giving Dock & Bay a try, and for taking the time to share your honest thoughts. We hope we can turn this experience around for you.
Excellent company with great customer…
Excellent company with great customer service. Have purchased 10 towels this year from Dock and Bay which I’m really pleased with. Had an issue with one towel having some imperfections but the team responded really quickly with a replacement. Thank you 🤩
August 28, 2025
Unprompted review
Reply from Dock & Bay
Hi there!
Thank you so much for your kind words and continued support! 😊 We're thrilled to hear you're loving your Dock & Bay towels and really appreciate you choosing us time and time again. We're also glad we could quickly sort out the issue with the imperfect towel — our team is always here to help! Thanks again for being such a valued customer 🤩
Excellent customer service
Excellent customer service. I ordered a towel and beach bag to match and received an email saying the towel was no longer available but I could change the colour at the same price. As I wanted the two products to match I explained this and understood if changing the bag wasn’t possible I would cancel the order. The service was excellent, I changed the colour of the products and two days later they arrived. I am very happy with them and would definitely use Dock and Bay again
September 3, 2025
Unprompted review
Reply from Dock & Bay
Hi Deborah!
Thank you so much for your lovely feedback! We're really glad we could help sort everything out and ensure you got a matching set that you're happy with. It's great to hear your order arrived quickly and that you're pleased with your new towel and beach bag! We truly appreciate your support and look forward to having you shop with us again soon 💛
No sign of my order and no contact
Ordered a beach towel a week ago with a 2-4 day shipping estimate. I have tried to contact the company yesterday and today via email and online form with no reply. The towel was for a holiday I go on on Friday which should have come in plenty of time. Extremely disappointed with the (lack of) service.
August 25, 2025
Unprompted review
Reply from Dock & Bay
Hi Olivia!
We're truly so sorry about this! We searched your first/last name in our system and have no recent emails from you regarding the order. We would love the chance to get this resolved for you! Can you give us your email or reach out to help@dockandbay.com so we can fix? Thank you so much!
No dispatch email and no response
No dispatch, no emails and no contact
Do not order from here!!! Ordered a small gift for a family member and received no dispatch email and no response to any emails regarding the order. I am truely disappointed 👎
August 24, 2025
Unprompted review
Reply from Dock & Bay
Hi Zoe,
Thanks so much for sharing your feedback, I’m really sorry again for the hiccup with your order. 💙
We did reply to your email, but it looks like the issue came from a little glitch with the gift note. The note was added to your order without the message attached, which held things up in our system. Once you kindly sent the message through, we were able to fix this right away and get your order shipped 🚀
We completely understand how frustrating delays like this can be, especially when it’s a gift, and we’re so sorry for the disappointment caused. Thank you for your patience while we got it all sorted, your order is now on its way!
All the best,
The Dock & Bay Team 🌴
Neopolitan stripes
There was a hiccup with my system for ordering and I contacted the sales dept who were able to sort it for me quickly.
Quality and styles of ponchos is great, much easier than trying to get changed on the beach struggling with a towel. Have poncho, towel & tote now, all matching, I'm like a neopolitan icecream 🌞
August 19, 2025
Unprompted review
Reply from Dock & Bay
Hi Karen!
We're so glad our team could help sort things out quickly for you! So glad you’re loving the poncho — and we completely agree, it makes beach life so much easier 😄 Matching poncho, towel, and tote? You’re living the dream… and now we’ll be thinking about Neapolitan ice cream all day! 🍦🌞 Thanks for your support and for making us smile — we can’t wait to welcome you back again soon!
£66 down the drain
This company is not to be trusted. They don’t send your order and you can’t get hold of anyone. Do not buy anything from them.
August 10, 2025
Unprompted review
Excellent towels
We bought two XL towels to take on our honeymoon 10 years ago and they’re still going strong today. Great quality and everyone always comments on the colours and how quick they dry. I’ll be buying some matching ones for our two children!
August 15, 2025
Unprompted review
Reply from Dock & Bay
10 years – wow 🙌💍 That makes our hearts so happy! So glad your honeymoon towels are still going strong (and still turning heads 😎). Can’t wait for the little ones to have their matching ones too 💕 Thanks a million for sticking with us!
Excellent service customer service…
Excellent service customer service fantastic hair wrap fantastic
August 13, 2025
Unprompted review
Reply from Dock & Bay
Yay 🙌 Fantastic service + fantastic hair wrap = exactly what we love to hear! Thanks a ton for the lovely feedback 💕
Avoid if you want to receive your goods on time or at all.
So wanted to love this brand but was let down. Ordered a gift for a friend which never turned up. Apparently there was an error in their system so my order never made it to the warehouse. I was promised it was going to be sent out the next day with express shipping but that didn’t happened, having to wait for days for anyone to reply. So frustrating, I haven’t received my order nor a refund. No contact number on their website to call. Such a shame.
August 9, 2025
Unprompted review
Reply from Dock & Bay
Hi Tess!
We’re so sorry to hear about your experience — it’s absolutely not the level of service we aim to provide, especially when it comes to sending a gift for someone special.
It’s incredibly disappointing to hear that your order was held up due to a system error/our error! We completely understand your frustration and truly apologise for the inconvenience this has caused.
Thank you for your honest feedback. We know we’ve let you down, but we genuinely hope to restore your confidence in us.
Colour off
Love the towels, ordered 1 for me, Bora Bora beige and one for my husband, Goa grey.
Goa grey is great, but honestly the beige which I would think is like an oatmeal colour…. beige, turned out to be more apricot. Disappointed , not happy but it will do. Yet to use them.
July 29, 2025
Unprompted review
Reply from Dock & Bay
Hi Sue!
Thanks so much for your feedback — we’re really glad to hear you’re loving the Goa Grey towel, but we’re sorry to hear the colour of the Bora Bora Beige didn’t meet your expectations. We completely understand how frustrating it can be when a colour looks different in person than expected.
We have recently updated the colors of our towels in our warehouse so there is a slight difference!
If you'd like to explore an exchange or have any questions before using the towel, feel free to reach out — we’re always here to help!
I have ordered a beach towel in a small…
I have ordered a beach towel in a small bag and have been debited but haven’t received the towel. I have contacted the company but no response. It was for a birthday present. Unfortunately I needed it tomorrow.
If I ever receive it I will have to return it. Problem solved we've had a full refund . Thank you Geraldine
July 28, 2025
Unprompted review
Reply from Dock & Bay
Hi Paul!
Oh no, we're so sorry to hear this! That’s definitely not the experience we want you to have, especially when you were counting on the towel for a birthday gift. 🎁💔
We've just scanned our inbox and, after a good hunt, we aren’t seeing any messages from a Paul, so it's possible that your email might not have reached us. Could you please pop us another message at help@dockandbay.com? We’ll jump on it right away and do everything we can to get this sorted for you quickly. 🙏
Really sorry again for the trouble here, we totally understand how frustrating this must be and want to make it right.
Hope to hear from you soon so we can fix this 💙
I really wanted to like Dock & Bay…
I really wanted to like Dock & Bay, but unfortunately, the customer service experience has completely ruined it for me.
I’ve had an ongoing issue, and their team takes several days to reply—if they reply at all. When they finally do respond, it’s clear they’ve not actually read or understood the issue, and I’m just sent a generic or irrelevant response. There’s no accountability, no follow-through, and no sense of urgency.
To make things worse, even the most basic problems turn into a slow, frustrating cycle of repeating yourself. It’s as if the customer’s time and patience don’t matter.
And just to be clear: I’m not writing this to get a copy-and-paste “we’re sorry to hear this” reply. I’m sharing my experience so other people know what to expect.
July 18, 2025
Unprompted review
Reply from Dock & Bay
Hi Russ
We're really sorry to hear how frustrating your experience has been so far, and thank you for taking the time to be this honest with us.
This isn’t the kind of experience we ever want anyone to have with Dock & Bay, and it’s clear we’ve fallen short in both communication and care. You're right to expect better.
The past three weeks have been peak season for us, with unusually high volumes of orders and incoming queries, but that’s absolutely not an excuse. You should still feel heard, valued, and properly looked after, and we're sorry that hasn’t been your experience.
Our Senior Customer Service Manager has picked this up, and we've made this the priority to get resolved properly, no delays, no repeating yourself, and no generic responses. We will look into the full thread of your contact with us so far and ensure we understand what’s gone wrong and what needs to happen next.
We’re responding ASAP to get this sorted once and for all, and we’ll personally make sure it doesn’t fall through the cracks again. You’ll hear back from the team shortly with clear next steps.
Thanks again for your patience. I’m genuinely sorry that it’s been tested this much.
Warmly,
Dock & Bay Team
Floridians approved 🫶🏻🌴
I’m genuinely obsessed with these towels! The beach towels are super lightweight, dry incredibly fast, and don’t hold onto sand — total game changer for beach days. And the oversized picnic towel? Absolute perfection😍It’s soft, folds up easily, and fits our whole family with room to spare. Never going back to traditional bulky ones again!
July 29, 2025
Unprompted review
Reply from Dock & Bay
Hi Anna!
Wow — thank you so much for the amazing feedback! 🌟 We're so happy to hear you're loving the towels! Lightweight, quick-drying, sand-free and spacious? That's exactly what we were going for 🙌
It means the world to us that they've made such a difference for your beach days and family outings. Thanks for being part of the Dock & Bay community — we can't wait to keep surprising you!
Part of my order is missing
Part of my order is missing - I messaged immediately via the contact page on Friday 25th 2025.
No response by Monday 28th. I sent a complaint via the help desk . No one has made contact.
The towels look great , but if you have a problem the process is slow , which is a surprise for an online company in this digital age .
Just send the towel that is missing from my bundle !!
July 25, 2025
Unprompted review
Reply from Dock & Bay
Thanks so much for your review, we’re really sorry to hear you were left waiting on a response! We totally understand how frustrating that can be, especially when part of your order is missing. That’s definitely not the experience we want to give you.
Just to clarify, our team works Monday to Friday, and we aim to get back to all enquiries within 48 business hours, weekends not included. You messaged us late Friday, so while it may have felt like a long wait (we hear you!), your message was still within our standard response window when we got back to you this morning 💛
That said, we’re so sorry for any inconvenience caused, and we’ve now replied to your email to get this sorted ASAP. Rest assured we’ll make sure that missing towel gets to you 📨
Thanks for your patience and for the kind words about the rest of the towels, we hope they’re already adding some sunshine to your summer! 🌞
Pour return an article impossible.
Pour return an article impossible.
Pour the return message to the motherboard, the transporter requests a telephone number when the request is made by email, which explains the delivery to the other side and is not answered within 15 days. The item will be returned within 30 days
July 18, 2025
Unprompted review
Ordered before holiday but didn’t…
Ordered before holiday but didn’t arrive in their stated delivery window due to slow dispatch. Returned as no use now but still waiting for refund, customer service slow to respond. Very poor company
July 21, 2025
Unprompted review
Reply from Dock & Bay
Hi there, really sorry to hear this! We totally get how disappointing it is when things don’t arrive on time, especially ahead of a holiday. It’s clear we missed the mark here, both on the dispatch and in getting your refund sorted quickly.
This isn’t the experience we want anyone to have, and we’re looking into what went wrong. Thanks for bearing with us, we’re on it and will make sure your refund is processed ASAP.
Appreciate you taking the time to share your feedback, it helps us do better 💛
Team Dock & Bay
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